Manage Your Customers

Quickly and Easily with OpenCRM



We have a wealth of web based CRM experience, so you can be sure we know what we're doing and we do it professionally. A real dynamic CRM solution.



We aim to be the best at what we do, we listen, adapt, and develop, making us a leading force in the cloud industry. Your Anytime, Anywhere solution.



We never forget that business is about people and human-to-human relationships, we try our best to communicate in a friendly, human and personal way.



We are a modern, in touch, forward thinking, and switched on company and this is translated into a simple yet sophiscated, hosted CRM solution.

OpenCRM in Action

They say that seeing is believing, so sit back and let us take you on a guided tour of our system. The video is less than 5 minutes and will give you a first glimpse of what we hope will be your future CRM system. If you like what you see, why don’t you head over to our demo and take it for a test drive?

Watch introduction video...

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View our Price Comparison

If you’ve been shopping around for a CRM system, either because you’re thinking of switching from your existing provider or are just dipping your toes into the vast ocean that is the world of CRM, why don’t you have a quick look at how we stack up against the competition?

See for yourself...

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What is CRM anyway?

Have you been told you need a CRM system, but aren’t quite sure what they are or how they work? Never fear, help is here! Our goal isn't just to sell a product, we're here to make sure your CRM is right for you and your business. Why not start by following this link to learn all about what CRM stands for and how it can help your business.

Find out more...

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Call in the Experts

OpenCRM is a system that has something for everybody. It is a filled with features and functions designed to make your business life easier. Whether you’re looking for a tool to help you manage your Sales Process, Support Desk, Marketing, Projects, or just about anything else, we’ve got you covered.

Take a look...

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Take it for a spin

There's nothing like actually test driving a car to know if it's really the one for you. The same goes for CRM systems, you should always test out a system to make sure you like the way it handles and if it really suits your needs. Why don't you have a look at our demo and see if OpenCRM is the right system for you?

Try before you buy...

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Any Questions?

Have you got a few specific questions about what OpenCRM can do? Why don’t you chat with one of our friendly sales representatives? They’ll do their best to answer any questions you might have and you can get a feel for what we’re like as a company.
It’s a win-win situation!

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Don't just take our word for it.

Read what our customers have said about us...

These days it’s second nature to look for customer reviews and ratings. So why don’t you have a read through what our customers have to say about us and get an idea about what we can do for you?

"Straight talking ..? Balanced advice ..? Knowledgeable insight ..? If what you are looking for is top quality cloud solution and innovative advice based on high levels of professionalism, then it is worth talking with OpenCRM. Their collaborative approach to crm business solutions means that they work WITH your sales force, and the end result is so much more a long term solution."
Andrew Dent Innovit
"We have been using OpenCRM for a number of years now and we would really struggle without it. It is cost effective and easy to use and when linked with Sage it provides a very formidable hosted crm package. MC Ware are a very busy IT firm and we cannot afford downtime and I'm happy to say that with OpenCRM we haven't experienced any at all."
Jonathan Wheatley MC Ware
"It's refreshing to work with such a supportive and organised company. OpenCRM has been an invaluable resource to my business..."
Sue Ricks Life Change Facilitator

Read more Testimonials or Success Stories

Latest From The Blog

Putting You In The Driving Seat

Putting You In The Driving Seat

When you learn to drive, you have a driving instructor, manuals, online guides and other resources around you to help you master that skill, but the e...

Read More
6 Motivations to Walk to Work

6 Motivations to Walk to Work

I’ve noticed that since buying a car back in November last year and gaining an extra 30 minutes in bed per day; I have become sleepy, unmotivated and ...

Read More
On The Campaign Trail!

On The Campaign Trail!

As we head into the campaigning period for the upcoming General Election, it struck me as a voter, that I find myself bombarded with information and p...

Read More

Got a Question?

Who are OpenCRM?

OpenCRM was launched in 2005 and is still owned and operated by the same people who started it all. Our HQ is based just outside the picturesque market town of Richmond, North Yorkshire, UK. Our customers range in size from start-ups, mid-market businesses to large corporate enterprises. Users of OpenCRM are based around the world and across all continents.

More About Us

Can I easily customise OpenCRM?

We know that all businesses will use OpenCRM in different ways and we recognise that as such, every company will want to hold different information in their system. For example, you can add as many custom fields to your system as you need: showing, hiding, and rearranging both custom and system fields to best suit your business. These fields can be added in any module and, with over 20 different types of custom field, you can tailor your system to meet your needs.

Learn More

What software do you integrate with?

OpenCRM can integrate with a wide range of external applications, including Outlook, Google, Sage, Dropbox, and Jotform, just to name a few. If you're interested in learning more about any of these options, why don't you head over to our Integrated Features page to find out if one or more of OpenCRM's integration options are right for you?

See Integration Options

What People Think

Would recommend us 91%
Real support that delivers 87%
Incredibly flexible solution 82%
Nice bunch of boys & girls 97%
Just made CRM easy 74%

If you would like to read more about what our customers think about us, check out our Success Stories.

OpenCRM Flickr Feed

Twitter Feed

OpenCRM Sometimes, life is a struggle. #Change is a hard thing to accept. What do you do to help things get better? #OpenCRM
OpenCRM We're all about showing love for #businesssuperheroes and each month we 're profiling 1 that we are crushing on...


Software Add-ons Ltd
1 Battalion Court
Colburn Business Park
North Yorkshire
United Kingdom
+44 (0)1748 473000
+44 (0)870 125 5962
Reg #:
England & Wales 05387424

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What Comes After Syst…

Implementation to your team is potentially one of the most difficult hurdles in your CRM purchase (user adoption being one of top 5 in this list of CRM implementation hurdles) A 2009 study found that 22% of the issues companies had with implementing a new system were the result of their own teams not using it. Even after you’ve tailored the system to your business, got your team fully trained, showed them the benefits, and tried adding a system of rewards...

Business Superhero of…

We are all about sharing the love at OpenCRM so each month we are going to be shouting about one individual in particular, who we feel is a true business superhero. They might have helped turn a business around, supported a local charity or they could be changing their industry on a global level, it’s here where we will share why we think this person deserves to be crowned our #BusinessSuperhero. April’s #BusinessSuperhero goes to the one and only Sir...

Top Five Tips to Make…

We all wish we could enjoy our lives peacefully, by the water on a beach, or by the river in the countryside. But sometimes it’s not that easy, so we thought we give you some handy tips to help make your customers lives a whole lot easier – plus you’ll score some brownie points along the way! 1 – To do lists Giving my clients access to the Activities module means that they can create clear to do lists to...

From The Archive: Fis…

When the water of a river stops moving it stagnates and not only will a foul smell start to rise from the murky depths but its life and soul will die off. Just like a river, your sales funnel needs to keep flowing. It won’t suffice if you just pump your CRM software full of leads as this data will remain lifeless if nothing is done with it eventually clogging up your system with redundant records. Once the leads are in...

Getting Ready for Goo…

If you haven’t heard yet (and I hope I’m not the one to be bringing you this news), Google has re-written its algorithm that ranks how pages accessed from a mobile device will be ranked in search results. This has the blogging world (and Google itself) awash with a sea of tips and advice for ways to make the pages on your website more mobile friendly. You’d think Google had announced the end of the world…although, I suppose it is...

From the Archive: Fro…

It happens in the best of businesses and services – the unsatisfied customer. But in the current climate you can’t really afford to ignore the unhappy customer. The reason for their dissatisfaction is irrelevant – if you don’t do something you are going to lose business. Using a cloud CRM solution you have a multitude of tools to identify and analyse the problem areas and then to help you provide long-term solutions. What’s more this applies not only to vocal dissatisfaction...

Preparation Prevents …

It’s funny how things people tell you when you are in your formative years really do stick with you. The 5 Ps is something my big sister told me about when I was revising for an exam I was doing for school. Since then, the amount of different scenarios I have applied this motto to has been uncanny; be it my driving test, job interviews, staff meetings, a new creative project or even social weekends away, preparing properly really does...

Don’t put all your eg…

What a beautiful Easter weekend! The weather was beautiful, it was warm out and there were bunnies everywhere. I was lucky enough to stay at a beautiful hotel in the Nidderdale region, full of bunnies: Harefield hall. They have amazing views of the dales and it’s just amazingly peaceful. This weekend, I also was moving. What an exhausting process. I realised the importance of packing correctly and knowing where things need to be. Kind of like I being able to classify...

3 E’s to Energise you…

Working for OpenCRM as their sole designer can be a challenge to say the least. Like many artistic types through history (#violins), on a bad day it can be hard to feel as confident in my own abilities and knowledge as I need to be and not focus on mistakes. Luckily, my team keep me afloat and with a few kind words, I can feel instantly reassured and ready to face the next design project on my list. So, with this in...

From The Archive: An …

Is it a coincidence that we have an open-plan office here at OpenCRM? Like our office set-up, a CRM solution helps break down walls and silos that are found in a traditional business model. Divisions between sales and delivery can be a cause of raised costs both financially and in terms of human resources. What’s more, these divisions are so out-dated! With the global market both growing and shrinking at the same time, the ties between sales and service delivery have...

Softening the Blow of…

On the first day of every month, I receive a series of reports that help me get an overview of our performance as a company. These aren’t really financial reports, but rather to do with time management and how we’re progressing on all our various customer and internal Projects. I’ll briefly write up my findings and forward them on to our management team. Although not strictly financial reports, I do tend to look at these in relation to our financial year...

From The Archive: Cru…

I recently caught an item in the news that listed some crucial success factors for the B2B e-marketplace and I think these can also be interpreted as “make or break” factors with regards to a successful CRM implementation. Here are some of those primary elements and my thoughts as to how they tie in with CRM: Critical Mass – When critical mass is reached in the CRM project, it becomes self-sustaining as the users can start to work with the system...

Giving Back

This week we launched a brand new part of our website called Giving Back. We will be using this area to document the charity events we put on as a company, to raise awareness for some great causes and also some money to help support them in their future ventures. OpenCRM love to involve our staff and the local community in fun projects. It may sound cheesy, but we genuinely see organising internal and external charity projects, as an important investment...

It smells like spring…

Can you believe it is the end of March already? It is officially spring, and as I write this the sky is grey, there is a light drizzle but there is something powerful in the air. Have you ever had that feeling? Like something good was right around the corner? This week I want to focus on the future, on the positive actions we can take to realise we are our own success. I am a firm believer in making my own...

A Team Effort

It’s been just over three weeks since I agreed to take part in the Yorkshire Three Peaks challenge we are doing, as a company, to raise money for the charity Papyrus. I’ve been thinking a lot more about the food I’m eating and have been trying to dedicate some time every other evening to doing some kind of fitness training. It is hard work and I’ve only just started. I dread to think what I’m going to be like trying to...