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Manage Your Customers

Quickly and Easily with OpenCRM



We have a wealth of web based CRM experience, so you can be sure we know what we're doing and we do it professionally. A real dynamic CRM solution.



We aim to be the best at what we do, we listen, adapt, and develop, making us a leading force in the cloud industry. Your Anytime, Anywhere solution.



We never forget that business is about people and human-to-human relationships, we try our best to communicate in a friendly, human and personal way.



We are a modern, in touch, forward thinking, and switched on company and this is translated into a simple yet sophisticated, hosted CRM solution.

Manage and Grow

They say that seeing is believing, so sit back and let us take you on a guided tour of our system. The video is less than 5 minutes and will give you a first glimpse of how OpenCRM will help you manage your sales, increase your profits, and grow your business. If you like what you see, why don’t you head over to our demo and take it for a test drive?

Watch introduction video...

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View our Price Comparison

If you’ve been shopping around for a CRM system, either because you’re thinking of switching from your existing provider or are just dipping your toes into the vast ocean that is the world of CRM, why don’t you have a quick look at how we stack up against the competition?

See for yourself...

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What is CRM anyway?

Have you been told you need a CRM system, but aren’t quite sure what they are or how they work? Never fear, help is here! Our goal isn't just to sell a product, we're here to make sure your CRM is right for you and your business. Why not start by following this link to learn all about what CRM stands for and how it can help grow your business.

Find out more...

What is CRM? Sign Up


Call in the Experts

OpenCRM is a system that has something for everybody. It is a filled with features and functions designed to make your business life easier. Whether you’re looking for a tool to help you manage your Sales Process, Support Desk, Marketing, Projects, or just about anything else, we’ve got you covered.

Take a look...

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Take it for a spin

There's nothing like actually test driving a car to know if it's really the one for you. The same goes for CRM systems, you should always test out a system to make sure you like the way it handles and if it really suits your needs. Why don't you have a look at our demo and see if OpenCRM is the right system for you?

Try before you buy...

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Any Questions?

Have you got a few specific questions about what OpenCRM can do? Why don’t you chat with one of our friendly sales representatives? They’ll do their best to answer any questions you might have and you can get a feel for what we’re like as a company.
It’s a win-win situation!

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Don't just take our word for it.

Read what our customers have said about us...

These days it’s second nature to look for customer reviews and ratings. So why don’t you have a read through what our customers have to say about us and get an idea about what we can do for you?

"Straight talking ..? Balanced advice ..? Knowledgeable insight ..? If what you are looking for is top quality cloud solution and innovative advice based on high levels of professionalism, then it is worth talking with OpenCRM. Their collaborative approach to crm business solutions means that they work WITH your sales force, and the end result is so much more a long term solution."
Andrew Dent Innovit
"We have been using OpenCRM for a number of years now and we would really struggle without it. It is cost effective and easy to use and when linked with Sage it provides a very formidable hosted crm package. MC Ware are a very busy IT firm and we cannot afford downtime and I'm happy to say that with OpenCRM we haven't experienced any at all."
Jonathan Wheatley MC Ware
"It's refreshing to work with such a supportive and organised company. OpenCRM has been an invaluable resource to my business..."
Sue Ricks Life Change Facilitator

Read more Testimonials or Success Stories

Latest From The Blog

The History of Invention Leading up to CRM

The History of Invention Leading up to C…

Is CRM one of the most important technological innovations of all time? You might think I’m biased for even suggesting it, but bear with me, I promise...

Read More
Yes, but what inspires you?

Yes, but what inspires you?

I work as the Multimedia and Interface Designer for OpenCRM – which in simple terms means that I design an array of different types of graphical asset...

Read More
Happy 10th Birthday to OpenCRM

Happy 10th Birthday to OpenCRM

I sometimes look back on the last 10 years and can't believe how much we've accomplished! The team have put together an amazing infograph to reflect o...

Read More

Got a Question?

Who are OpenCRM?

OpenCRM was launched in 2005 and is still owned and operated by the same people who started it all. Our HQ is based just outside the picturesque market town of Richmond, North Yorkshire, UK. Our customers range in size from start-ups, mid-market businesses to large corporate enterprises. Users of OpenCRM are based around the world and across all continents.

More About Us

Can I easily customise OpenCRM?

We know that all businesses will use OpenCRM in different ways and we recognise that as such, every company will want to hold different information in their system. For example, you can add as many custom fields to your system as you need: showing, hiding, and rearranging both custom and system fields to best suit your business. These fields can be added in any module and, with over 20 different types of custom field, you can tailor your system to meet your needs.

Learn More

What software do you integrate with?

OpenCRM can integrate with a wide range of external applications, including Outlook, Google, Sage, Dropbox, and Jotform, just to name a few. If you're interested in learning more about any of these options, why don't you head over to our Integrated Features page to find out if one or more of OpenCRM's integration options are right for you?

See Integration Options

What People Think

Would recommend us 91%
Real support that delivers 87%
Incredibly flexible solution 82%
Nice bunch of boys & girls 97%
Just made CRM easy 74%

If you would like to read more about what our customers think about us, check out our Success Stories.

OpenCRM Flickr Feed

Twitter Feed

OpenCRM Our MD on the importance of fusing CX & UX for the best #customerrelationship management @TheCXMagazine
OpenCRM Customer Experience Magazine (CXM)


Software Add-ons Ltd
1 Battalion Court
Colburn Business Park
North Yorkshire
United Kingdom
+44 (0)1748 473000
+44 (0)870 125 5962
Reg #:
England & Wales 05387424

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5 hidden gems of Open…

Operating in such a high tech industry, it’s normal for OpenCRM, as a product and a company, to be continuously evolving. With every change comes increased functionality and diversity from an already broad product and, even as a staff member, I am regularly discovering new features that eventually become integral to my day-to-day working life. Here are my top five favourite discoveries……   1. JotForm Integration - There are three elements to the JotForm integration. Linking your JotForm account to OpenCRM -...

Business Super Hero o…

Ten years since it was founded, it’s difficult to think of another innovation that’s created as big a revolution in technology as YouTube. As one of the three founders, and later its CEO and adviser, Chad Hurley became an overnight millionaire and a #BusinessSuperhero when YouTube went viral in 2005. It was a phenomenon and no one was surprised when it was then bought by Google a year later for a staggering $1.65 billion. Beginning as a solution to a...

Finding your Richmond…

Music festivals might not be everyone’s cup of tea but I adore the festival scene and I enjoy attending many a festival year on year as either a volunteer or punter. There are many reasons for this - I love the shared community spirit, I have a deep passion for music and it's just nice sometimes to get stuck in and enjoy a few days outdoors in the elements. Most festivals provide the audience with an assortment of entertainment - live...

From The Archive: St…

One principle aim of a business is growth – whether in market sector, in turnover, or product portfolio for example. In a fragile global economy people may either be hesitant to invest large sums of money into a business, or simply do not have the means to do so. Other ways of encouraging growth are by streamlining the business productivity and looking at ways of reducing cost. There are many ways in which improving efficiency can be addressed, and ta...

Making CRM Your Daily…

A lot of our daily life revolves around tasks that are repeated time and time again. Especially during the working day there are regular jobs to do - information to be recorded and stored, reports to be created and used. Half the battle of making your own life easier is to find the most efficient way of managing those tasks, and sticking to it. I’m not a graphic designer, however occasionally I do need to create images so I find myself...

From The Archive: Win…

You have a very valuable resource and that is your customer base. As well as having the names and addresses of your customers, your hosted CRM solution is able to link quotes, sales orders and invoices to those records, allowing you to build up a complete history of the business you have conducted with each of your clients. As mentioned your customer data is valuable as this gives you a list of people you have previously done business with. Rather than...

What's Next For Cloud…

The concept of Cloud-based storage and technology can be traced back to the advent of mainframe computing back in the 1950s1, but in reality it’s only been in the past 10-15 years that the virtual technology has really taken off and become widely adopted. If you are young enough, like me, to remember back to when computers first started making news and becoming a tool for both business and person use, rather than just research, I think that’s a good...

Online Evolution in t…

Last week saw the launch of the exciting new Apple service, Apple Music, an online music-streaming library service to rival the likes of Spotify and Deezer. Users can sign up to a three month free trial followed - if they choose to continue - by a relatively reasonable monthly subscription to the service. There was some controversy and hype surrounding the launch - Radio 1’s popular DJ Zane Lowe abandoning ship to launch the new Beats 1 Apple radio station. Then...

Creative Writing in B…

The other week, Abi talked about how she, as a designer, has been influenced by various fashions and trends in the design world. A lot of our branding is inspired by this metro style (and our creeples, of course), but there is another side to the way we advertise OpenCRM as a CRM system and as a company - content. The moment you land on a marketing tips website or blog, you will be bombarded with the idea that ‘content is...

A Brew With…Rowena Le…

This month we are talking to our very own PR team, Rowena Lee PR, who help us spread all of our good news around Richmond and beyond. Who is Rowena Lee PR? Rowena Lee PR was set up in December 2013 by founder, Rowena Lee. The 27-year-old had been working in the PR and communications industry for seven years before deciding to take a bold step and set-up her own company. More than 18 months on, the team has grown from just...

Top Tips for Encourag…

In my role as Project Manager here at OpenCRM, I get to see some wildly varying uses of the system. I have some clients that use the whole system - from lead to sale to support and all stops in between, whereas others focus on one specific aspect of OpenCRM, for example, using the system to manage Helpdesk enquiries. Regardless of how you plan to use of the system, one of the challenges facing your team will be gaining the full...

What influences UX an…

User experience and user interface design is no different to all other areas of design in that it works in balance with the fashions and culture of the day. Some of this might be subconscious - a designer may not even be aware of their inspiration, while others will be purposefully following the trends to see what can inspire their next piece. Either way, a designer’s inspiration will come from their immediate environment – books and blogs they have read...

Coding and the Real W…

At OpenCRM we believe in offering opportunities to our young people, to experience the real world and gain an understanding of what we do. We recently welcomed 14-year-old Jay Parsons who spent a week working with our various different departments, learning about our processes and the design of our system. Jay, who lives in Richmond and attends Richmond School, is planning on a career in IT, and in his spare time he enjoys coding, as well as playing the drums. Here he talks...

Secret Recipe of Supe…

Amazon, Apple and UPS all claim to offer the best customer service but can you stand up there next to them? When it comes to leading the way on delivering a promise, treating customers nicely and just doing the basics well, those three heavyweights have the reputation for doing it better than anyone. Here at OpenCRM we understand that good customer service brings the clients in, but super customer service brings them back time and time again. Our recipe for super customer service...

The trends of 2015…so…

It’s hard to believe that we’re almost halfway through 2015, just a few more days people! It’s always interesting to watch the year unfold in business – there are always predications on what is going to be popular, what growth we can expect and how businesses will perform. To mark this milestone, I thought I would take a look at some of what I’ve found to be the most interesting trends of 2015 so far. All of these have taken...