Manage Your Customers

Quickly and Easily with OpenCRM



We have a wealth of web based CRM experience, so you can be sure we know what we're doing and we do it professionally. A real dynamic CRM solution.



We aim to be the best at what we do, we listen, adapt, and develop, making us a leading force in the cloud industry. Your Anytime, Anywhere solution.



We never forget that business is about people and human-to-human relationships, we try our best to communicate in a friendly, human and personal way.



We are a modern, in touch, forward thinking, and switched on company and this is translated into a simple yet sophisticated, hosted CRM solution.

Manage and Grow

They say that seeing is believing, so sit back and let us take you on a guided tour of our system. The video is less than 5 minutes and will give you a first glimpse of how OpenCRM will help you manage your sales, increase your profits, and grow your business. If you like what you see, why don’t you head over to our demo and take it for a test drive?

Watch introduction video...

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View our Price Comparison

If you’ve been shopping around for a CRM system, either because you’re thinking of switching from your existing provider or are just dipping your toes into the vast ocean that is the world of CRM, why don’t you have a quick look at how we stack up against the competition?

See for yourself...

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What is CRM anyway?

Have you been told you need a CRM system, but aren’t quite sure what they are or how they work? Never fear, help is here! Our goal isn't just to sell a product, we're here to make sure your CRM is right for you and your business. Why not start by following this link to learn all about what CRM stands for and how it can help grow your business.

Find out more...

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Call in the Experts

OpenCRM is a system that has something for everybody. It is a filled with features and functions designed to make your business life easier. Whether you’re looking for a tool to help you manage your Sales Process, Support Desk, Marketing, Projects, or just about anything else, we’ve got you covered.

Take a look...

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Take it for a spin

There's nothing like actually test driving a car to know if it's really the one for you. The same goes for CRM systems, you should always test out a system to make sure you like the way it handles and if it really suits your needs. Why don't you have a look at our demo and see if OpenCRM is the right system for you?

Try before you buy...

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Any Questions?

Have you got a few specific questions about what OpenCRM can do? Why don’t you chat with one of our friendly sales representatives? They’ll do their best to answer any questions you might have and you can get a feel for what we’re like as a company.
It’s a win-win situation!

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Don't just take our word for it.

Read what our customers have said about us...

These days it’s second nature to look for customer reviews and ratings. So why don’t you have a read through what our customers have to say about us and get an idea about what we can do for you?

"Straight talking ..? Balanced advice ..? Knowledgeable insight ..? If what you are looking for is top quality cloud solution and innovative advice based on high levels of professionalism, then it is worth talking with OpenCRM. Their collaborative approach to crm business solutions means that they work WITH your sales force, and the end result is so much more a long term solution."
Andrew Dent Innovit
"We have been using OpenCRM for a number of years now and we would really struggle without it. It is cost effective and easy to use and when linked with Sage it provides a very formidable hosted crm package. MC Ware are a very busy IT firm and we cannot afford downtime and I'm happy to say that with OpenCRM we haven't experienced any at all."
Jonathan Wheatley MC Ware
"It's refreshing to work with such a supportive and organised company. OpenCRM has been an invaluable resource to my business..."
Sue Ricks Life Change Facilitator

Read more Testimonials or Success Stories

Latest From The Blog

Coding and the Real World

Coding and the Real World

At OpenCRM we believe in offering opportunities to our young people, to experience the real world and gain an understanding of what we do. We recentl...

Read More
Secret Recipe of Super Customer Service

Secret Recipe of Super Customer Service

Amazon, Apple and UPS all claim to offer the best customer service but can you stand up there next to them? When it comes to leading the way on deliv...

Read More
Why We Use OpenCRM at OpenCRM

Why We Use OpenCRM at OpenCRM

I’m going to let you into a big secret. Here at OpenCRM, the vast majority of our work is done within our cloud software system itself. Yep, that’s wh...

Read More

Got a Question?

Who are OpenCRM?

OpenCRM was launched in 2005 and is still owned and operated by the same people who started it all. Our HQ is based just outside the picturesque market town of Richmond, North Yorkshire, UK. Our customers range in size from start-ups, mid-market businesses to large corporate enterprises. Users of OpenCRM are based around the world and across all continents.

More About Us

Can I easily customise OpenCRM?

We know that all businesses will use OpenCRM in different ways and we recognise that as such, every company will want to hold different information in their system. For example, you can add as many custom fields to your system as you need: showing, hiding, and rearranging both custom and system fields to best suit your business. These fields can be added in any module and, with over 20 different types of custom field, you can tailor your system to meet your needs.

Learn More

What software do you integrate with?

OpenCRM can integrate with a wide range of external applications, including Outlook, Google, Sage, Dropbox, and Jotform, just to name a few. If you're interested in learning more about any of these options, why don't you head over to our Integrated Features page to find out if one or more of OpenCRM's integration options are right for you?

See Integration Options

What People Think

Would recommend us 91%
Real support that delivers 87%
Incredibly flexible solution 82%
Nice bunch of boys & girls 97%
Just made CRM easy 74%

If you would like to read more about what our customers think about us, check out our Success Stories.

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Software Add-ons Ltd
1 Battalion Court
Colburn Business Park
North Yorkshire
United Kingdom
+44 (0)1748 473000
+44 (0)870 125 5962
Reg #:
England & Wales 05387424

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Creative Writing in B…

The other week, Abi talked about how she, as a designer, has been influenced by various fashions and trends in the design world. A lot of our branding is inspired by this metro style (and our creeples, of course), but there is another side to the way we advertise OpenCRM as a CRM system and as a company - content. The moment you land on a marketing tips website or blog, you will be bombarded with the idea that ‘content is...

A Brew With…Rowena Le…

This month we are talking to our very own PR team, Rowena Lee PR, who help us spread all of our good news around Richmond and beyond. Who is Rowena Lee PR? Rowena Lee PR was set up in December 2013 by founder, Rowena Lee. The 27-year-old had been working in the PR and communications industry for seven years before deciding to take a bold step and set-up her own company. More than 18 months on, the team has grown from just...

Top Tips for Encourag…

In my role as Project Manager here at OpenCRM, I get to see some wildly varying uses of the system. I have some clients that use the whole system - from lead to sale to support and all stops in between, whereas others focus on one specific aspect of OpenCRM, for example, using the system to manage Helpdesk enquiries. Regardless of how you plan to use of the system, one of the challenges facing your team will be gaining the full...

What influences UX an…

User experience and user interface design is no different to all other areas of design in that it works in balance with the fashions and culture of the day. Some of this might be subconscious - a designer may not even be aware of their inspiration, while others will be purposefully following the trends to see what can inspire their next piece. Either way, a designer’s inspiration will come from their immediate environment – books and blogs they have read...

The trends of 2015…so…

It’s hard to believe that we’re almost halfway through 2015, just a few more days people! It’s always interesting to watch the year unfold in business – there are always predications on what is going to be popular, what growth we can expect and how businesses will perform. To mark this milestone, I thought I would take a look at some of what I’ve found to be the most interesting trends of 2015 so far. All of these have taken...

Confidence is Key

I was always a nervous student when it came to sitting exams. Something about the quiet pressure of the situation really got to me but I was able to overcome that fear and excel in my chosen subject. However I do have one vivid memory during a maths test that shook me to my core. I had prepared, you always think I could have done more but I would have said I was ready for the exam. But my final mark...

Business Super Hero o…

You may not have heard of June’s #BusinessSuperHero of the Month but you have definitely heard of his business. Five years ago this month, Travis Kalanick started Uber in San Francisco as a way for people to quickly and easily find/hail/book a taxi from their mobile phone. Fast forward to today and it has grown into an international transportation company, operating in 300 cities and 58 countries. It is valued at more than $40billon – not bad for five years...

Sun, Sea, Surf and CR…

I have just come back from holiday. I already miss the heat of the sun but I am really lucky to have brought some back with me, it seems! I was looking forward to exploring the south of Spain, however once there, my brain couldn’t help but still think of work and home. It's just what I do. I see people and situations that could benefit from our product and I want to help. When I was on the beach one day...

The Countdown Commenc…

In business, standing still is not an option. You always need to push for better, which is why we are in the middle of developing our next release of OpenCRM. Of course if I told exactly what is being developed for ‘V4’ I would have to kill you, so let’s just say it’s a new and improved version of what we currently have. Clever – We want to create a system that is reflective of modern day UX standards. We are no...

Yorkshire Three Peaks…

Ow - I am hurting this morning. I was hurting yesterday and I expect I will be hurting for the rest of the week. (Actually, I’m not as bad as I thought I’d be…all those training walks must have done some good.) If you’ve been on our website at any time over the last couple of months, you’ve probably heard that, as a company, we decided to tackle the Yorkshire Three Peaks in aid of the charity Papyrus. We took our challenge...

From The Archive: Fro…

A CRM implementation is often brought in to address a specific customer pain point. This might be nurturing Leads, raising product awareness amongst your customer base, tracking customer activity, or improving customer service. None of these issues are mutually exclusive, as a cloud CRM software solution is designed to bring all these operations under one roof. Data you have captured on the lead journey is likely to have a long-term value, giving you tools to segment your customer data moving forward. Email...

EU Data Reform

As far back as 2011, the European Union was starting to look into developing a new framework for bringing data protection regulations in line with technological achievements. Four years on and we are still eagerly awaiting the final release. It has been confirmed that this will happen this year, but as we are almost halfway through 2015 – what a thought – companies are starting to get itchy about preparing for the big changes that have been rumoured. The good news...

Y3P: 5 Reasons Why Pe…

We’ve all had those days where are heads are down, our focus is on meeting that day’s sales target or just getting through that relentless to do list. But even on those days (maybe especially on those days)it is important to remember that people matter. The people around you - be they your siblings, parents, colleagues or even the person serving you your morning paper – sometimes need a little attention. We all need maintenance. We need a refresh, a kind word...

Y3P: Countdown

With only four sleeps to go until we face off against the heavyweight giants that are Pen-y-Ghent, Whernside and Ingleborough, final preparations are well under way and nerves are starting to settle in. We have spent months training and honing our bodies for this gruelling 26 mile Y3P challenge. Even the fittest of us, myself included, have worked hard to gradually build up the muscle groups required to ensure our bodies are prepared and limit the risk of injury. As we are now...

Y3P: Bringing Everyon…

Today marks the start of an exciting week for OpenCRM and friends. On Saturday a team of us are tackling the Yorkshire Three Peaks challenge walk, aiming to complete the marathon circuit in under twelve hours. I am looking forward to this for a number of reasons. Firstly and foremost, the spirit is going to be great. Support, developers, projects, sales, account managers and even the bosses; everyone is on an even keel here as we get together and offer each...