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Manage Your Customers

Quickly and Easily with OpenCRM

Uk Cloud Awards 2016

Did we mention we were excited?

OpenCRM have been nominated for the CRM Product of the Year award at the UK Cloud Awards 2016, right alongside other industry leaders.

We want to thank our team for their tireless work to make our Cloud Hosted CRM Product the top quality business intelligent solution that it is. We also want to thank each and every one of our customers who have made OpenCRM what we are today.



We have a wealth of web based CRM experience, so you can be sure we know what we're doing and we do it professionally. A real dynamic CRM solution.



We aim to be the best at what we do, we listen, adapt, and develop, making us a leading force in the cloud industry. Your Anytime, Anywhere solution.



We never forget that business is about people and human-to-human relationships, we try our best to communicate in a friendly, human and personal way.



We are a modern, in touch, forward thinking, and switched on company and this is translated into a simple yet sophisticated, hosted CRM solution.

Manage and Grow

They say that seeing is believing, so sit back and let us take you on a guided tour of our system. The video is less than 5 minutes and will give you a first glimpse of how OpenCRM will help you manage your sales, increase your profits, and grow your business. If you like what you see, why don’t you head over to our demo and take it for a test drive?

Watch introduction video...

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View our Price Comparison

If you’ve been shopping around for a CRM system, either because you’re thinking of switching from your existing provider or are just dipping your toes into the vast ocean that is the world of CRM, why don’t you have a quick look at how we stack up against the competition?

See for yourself...

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What is CRM anyway?

Have you been told you need a CRM system, but aren’t quite sure what they are or how they work? Never fear, help is here! Our goal isn't just to sell a product, we're here to make sure your CRM is right for you and your business. Why not start by following this link to learn all about what CRM stands for and how it can help grow your business.

Find out more...

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Call in the Experts

OpenCRM is a system that has something for everybody. It is a filled with features and functions designed to make your business life easier. Whether you’re looking for a tool to help you manage your Sales Process, Support Desk, Marketing, Projects, or just about anything else, we’ve got you covered.

Take a look...

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Take it for a spin

There's nothing like actually test driving a car to know if it's really the one for you. The same goes for CRM systems, you should always test out a system to make sure you like the way it handles and if it really suits your needs. Why don't you have a look at our demo and see if OpenCRM is the right system for you?

Try before you buy...

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Any Questions?

Have you got a few specific questions about what OpenCRM can do? Why don’t you chat with one of our friendly sales representatives? They’ll do their best to answer any questions you might have and you can get a feel for what we’re like as a company.
It’s a win-win situation!

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Don't just take our word for it.

Read what our customers have said about us...

These days it’s second nature to look for customer reviews and ratings. So why don’t you have a read through what our customers have to say about us and get an idea about what we can do for you?

"Straight talking ..? Balanced advice ..? Knowledgeable insight ..? If what you are looking for is top quality cloud solution and innovative advice based on high levels of professionalism, then it is worth talking with OpenCRM. Their collaborative approach to crm business solutions means that they work WITH your sales force, and the end result is so much more a long term solution."
Andrew Dent Innovit
"We have been using OpenCRM for a number of years now and we would really struggle without it. It is cost effective and easy to use and when linked with Sage it provides a very formidable hosted crm package. MC Ware are a very busy IT firm and we cannot afford downtime and I'm happy to say that with OpenCRM we haven't experienced any at all."
Jonathan Wheatley MC Ware
"It's refreshing to work with such a supportive and organised company. OpenCRM has been an invaluable resource to my business..."
Sue Ricks Life Change Facilitator

Read more Testimonials or Success Stories

Latest From The Blog

Does Cost Equal Quality?

Does Cost Equal Quality?

It’s no secret that I love our CRM system. I think the broad range of features available and the depth of the functionality you find in these features...

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How can businesses harness new technology in 2016?

How can businesses harness new technolog…

It is hard to pinpoint the most innovative uses of technology in 2016 as you could say that we are now totally submersed in a growing culture of Big D...

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Are we in the middle of a Fourth Industrial Revolution?

Are we in the middle of a Fourth Industr…

Recently, I’ve been hearing a lot about a Fourth Industrial Revolution. According to a recent article in Forbes, the Fourth Industrial Revolution is c...

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Got a Question?

Who are OpenCRM?

OpenCRM was launched in 2005 and is still owned and operated by the same people who started it all. Our HQ is based just outside the picturesque market town of Richmond, North Yorkshire, UK. Our customers range in size from start-ups, mid-market businesses to large corporate enterprises. Users of OpenCRM are based around the world and across all continents.

More About Us

Can I easily customise OpenCRM?

We know that all businesses will use OpenCRM in different ways and we recognise that as such, every company will want to hold different information in their system. For example, you can add as many custom fields to your system as you need: showing, hiding, and rearranging both custom and system fields to best suit your business. These fields can be added in any module and, with over 20 different types of custom field, you can tailor your system to meet your needs.

Learn More

What software do you integrate with?

OpenCRM can integrate with a wide range of external applications, including Outlook, Google, Sage, Dropbox, and Jotform, just to name a few. If you're interested in learning more about any of these options, why don't you head over to our Integrated Features page to find out if one or more of OpenCRM's integration options are right for you?

See Integration Options

What People Think

Would recommend us 91%
Real support that delivers 87%
Incredibly flexible solution 82%
Nice bunch of boys & girls 97%
Just made CRM easy 74%

If you would like to read more about what our customers think about us, check out our Success Stories.


Twitter Feed

OpenCRM Our article on working towards consistent success was posted in @EdinChamber #BusinessComment magazine
OpenCRM How to get your #team on board with using a new #CRM system #ThrowbackThursday #ThursdayThoughts


Software Add-ons Ltd
1 Battalion Court
Colburn Business Park
North Yorkshire
United Kingdom
+44 (0)1748 473000
+44 (0)870 125 5962
Reg #:
England & Wales 05387424

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Gender in leadership

In the last few months, the gender gap has continued to hit the headlines with stories of women being passed over for top jobs. There has also been discussion about the pay gap between men and women in a wide variety of industries, including business, film making, and sport. But with the appointment of Theresa May as the UK’s new Prime Minister, the possibility of Hilary Clinton becoming America’s first female President, and more women like Veronique Laury and Alison Cooper...

Fields upon Fields of…

There are many reasons why you might not want every one of your users to have access to all of the information you want to hold in your OpenCRM system. With very little effort, you can prevent users from seeing certain modules or even certain records, but sometimes you need to be even more granular. Sometimes you need to control the information in an individual field. With OpenCRM, you can do just that. If there are fields that you only want to be...

OpenCRM TV Company Ne…

Hello ladies and gentlemen and welcome to this edition of OpenCRM TV Company News......Introduced by our very own William Winter, it's a light hearted look at what has happened at OpenCRM over the past few weeks.

Business Superhero: W…

There are a lot of reasons to admire Warren Buffett: his investment prowess, his entrepreneurial spirit, his philanthropy, his down-to-earth perspective, his devotion to his family—you name it and I admire him for it.  Buffett serves as an example to anyone in business that enthusiasm and dedication are only part of the story when it comes to being a success in business. From watching his business and personal life over the years, there are three lessons that I personally have found...

Your Three Most Impor…

We recently blogged about how you can design eye-catching email templates in OpenCRM. This, together with the ability to track all manner of success benchmarks quickly and easily, makes the Campaigns module an attractive marketing tool. OK, so now that you have the tool at your disposition, you need to decide who to target with your message. It is all too easy to pile data into your system, but without any type of categorization that data soon becomes as much of a...

Personalities: How do…

My colleague Ashley recently published a blog post about how members of our team reacted to some role play we were doing. Which of our colleagues jumped in feet first to act their hearts out and which ones shied away from the limelight?This got me thinking about the wide variety of personalities within our business, how we all fit together and the different implications each of our personalities have on how we interact and work as an effective team. For the...

An Email Template for…

We’ve talked before about how to create and manage your email Campaign, setting up your click through links, and how you can test your emails to make sure they arrive looking perfect in your recipients’ inboxes. But what about actually crafting your emails? Our very own captive designer was recently walking some of our newest team members through the best practices for doing just that. Once completed, we thought that the tools and instructions she’d put together would be ideal for...

The Sky’s the Limit –…

It was brought to my attention this week, through a YouTube post on social media, that Iron Maiden have their own plane called the ‘Ed-force-one’ – a custom made 747 which Lead Singer Bruce Dickinson has been flying for their recent world tour. Obviously being a fan of ‘Maiden, I thought it best to share this on our company’s internal social media channel, ooh how the team loved this! I’m not shocked by this though as it is fair to...

Mobile Framework…so m…

I’ve been with the OpenCRM team for almost eight months now, and in that time I have discovered what a difference our system can make to your daily work life. From managing your calendar and tasks, email marketing campaigns, to so much more, OpenCRM can aid your businesses’ proficiency and giving you piece of mind. One of the best things about OpenCRM though, is how adaptable it can be to suit every business’ needs. Thanks to our wonderful team of Project...

The Summer Campaign H…

Would you like less time in the office and more time doing the things you love this summer – the Euro’s for instance? Of course you would, especially this summer – and let’s face it, this summer is a belter than just about any that came before! The Euros, Rio Olympics, and, of course, Wimbledon! It’s going to be pretty epic. Vive La France ! What would you rather be doing…This? Or This? This? Or This At OpenCRM, we want you to enjoy more free time summer...

Business Superhero: G…

When it comes to the most powerful and influential women of all time, so often we hear about the Beyonces or Victoria Beckhams of the world. Now there’s no denying that these female professionals have clearly become successful and are tremendous at what they do - with billions in the bank and millions of social media followers to prove it. Saying that, most of the team here at OpenCRM aren’t exactly drama queens (although we’ve got a few—you know who you are!)...

Employee Reviews: Per…

When the time rolls around to do your employees’ annual reviews, are your team quaking in their boots or chomping at the bit to get going? Ideally, employee reviews should be a time when you and individual members of your team are able to chat about their performance, talk about how you can work together on their advancement within the company, and resolve any outstanding concerns. Too often, however, this isn’t what happens. In the days and maybe weeks leading up to reviews...

Practice Makes Perfec…

Every month, the whole OpenCRM team comes together to chat about what we’re all working on, preview new development work, and talk about changes to internal policies. We call these catch-up sessions “Show & Tell.” At our most recent Show & Tell, we added something else to our agenda: role playing. Sadly this wasn’t a friendly office game of Dungeons and Dragons (although I know some of the guys would have loved it if it was), but rather a scenario for us...

Our all New Status Pa…

There have been changes a plenty this May at OpenCRM! We’ve been joined by a new project manager, have some great new features coming up for the system, and we’ve even started stocking a new type of biscuit in the staff kitchen. Ok, so the last one won’t really affect our customers directly, but we’re all pretty excited about it. However it is not our choice of elevenses snack or tipple that I want to bring to your attention with this...

Is CRM the Missing In…

Starting up a company is probably one of the scariest things you can do in business. It takes guts, confidence, and a lot of late nights—even after more than 10 years on, I still remember how scary those first few years were. So often when a company is starting out you will hear that cash flow is king, meaning that any costs which are not required as essential should not be implemented. This is often the category that a CRM system...