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Manage Your Customers

Quickly and Easily with OpenCRM

Uk Cloud Awards 2016

Did we mention we were excited?

OpenCRM have been nominated for the CRM Product of the Year award at the UK Cloud Awards 2016, right alongside other industry leaders.

We want to thank our team for their tireless work to make our Cloud Hosted CRM Product the top quality business intelligent solution that it is. We also want to thank each and every one of our customers who have made OpenCRM what we are today.



We have a wealth of web based CRM experience, so you can be sure we know what we're doing and we do it professionally. A real dynamic CRM solution.



We aim to be the best at what we do, we listen, adapt, and develop, making us a leading force in the cloud industry. Your Anytime, Anywhere solution.



We never forget that business is about people and human-to-human relationships, we try our best to communicate in a friendly, human and personal way.



We are a modern, in touch, forward thinking, and switched on company and this is translated into a simple yet sophisticated, hosted CRM solution.

Manage and Grow

They say that seeing is believing, so sit back and let us take you on a guided tour of our system. The video is less than 5 minutes and will give you a first glimpse of how OpenCRM will help you manage your sales, increase your profits, and grow your business. If you like what you see, why don’t you head over to our demo and take it for a test drive?

Watch introduction video...

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View our Price Comparison

If you’ve been shopping around for a CRM system, either because you’re thinking of switching from your existing provider or are just dipping your toes into the vast ocean that is the world of CRM, why don’t you have a quick look at how we stack up against the competition?

See for yourself...

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What is CRM anyway?

Have you been told you need a CRM system, but aren’t quite sure what they are or how they work? Never fear, help is here! Our goal isn't just to sell a product, we're here to make sure your CRM is right for you and your business. Why not start by following this link to learn all about what CRM stands for and how it can help grow your business.

Find out more...

What is CRM? Sign Up


Call in the Experts

OpenCRM is a system that has something for everybody. It is a filled with features and functions designed to make your business life easier. Whether you’re looking for a tool to help you manage your Sales Process, Support Desk, Marketing, Projects, or just about anything else, we’ve got you covered.

Take a look...

Features Sign Up


Take it for a spin

There's nothing like actually test driving a car to know if it's really the one for you. The same goes for CRM systems, you should always test out a system to make sure you like the way it handles and if it really suits your needs. Why don't you have a look at our demo and see if OpenCRM is the right system for you?

Try before you buy...

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Any Questions?

Have you got a few specific questions about what OpenCRM can do? Why don’t you chat with one of our friendly sales representatives? They’ll do their best to answer any questions you might have and you can get a feel for what we’re like as a company.
It’s a win-win situation!

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Don't just take our word for it.

Read what our customers have said about us...

These days it’s second nature to look for customer reviews and ratings. So why don’t you have a read through what our customers have to say about us and get an idea about what we can do for you?

"Straight talking ..? Balanced advice ..? Knowledgeable insight ..? If what you are looking for is top quality cloud solution and innovative advice based on high levels of professionalism, then it is worth talking with OpenCRM. Their collaborative approach to crm business solutions means that they work WITH your sales force, and the end result is so much more a long term solution."
Andrew Dent Innovit
"We have been using OpenCRM for a number of years now and we would really struggle without it. It is cost effective and easy to use and when linked with Sage it provides a very formidable hosted crm package. MC Ware are a very busy IT firm and we cannot afford downtime and I'm happy to say that with OpenCRM we haven't experienced any at all."
Jonathan Wheatley MC Ware
"It's refreshing to work with such a supportive and organised company. OpenCRM has been an invaluable resource to my business..."
Sue Ricks Life Change Facilitator

Read more Testimonials or Success Stories

Latest From The Blog

The Sky’s the Limit – On Tour

The Sky’s the Limit – On Tour

It was brought to my attention this week, through a YouTube post on social media, that Iron Maiden have their own plane called the ‘Ed-force-one’ – a ...

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Mobile Framework…so much more than just an app!

Mobile Framework…so much more than just …

I’ve been with the OpenCRM team for almost eight months now, and in that time I have discovered what a difference our system can make to your daily ...

Read More
Business Superhero: Ginni Rommety

Business Superhero: Ginni Rommety

When it comes to the most powerful and influential women of all time, so often we hear about the Beyonces or Victoria Beckhams of the world. Now ther...

Read More

Got a Question?

Who are OpenCRM?

OpenCRM was launched in 2005 and is still owned and operated by the same people who started it all. Our HQ is based just outside the picturesque market town of Richmond, North Yorkshire, UK. Our customers range in size from start-ups, mid-market businesses to large corporate enterprises. Users of OpenCRM are based around the world and across all continents.

More About Us

Can I easily customise OpenCRM?

We know that all businesses will use OpenCRM in different ways and we recognise that as such, every company will want to hold different information in their system. For example, you can add as many custom fields to your system as you need: showing, hiding, and rearranging both custom and system fields to best suit your business. These fields can be added in any module and, with over 20 different types of custom field, you can tailor your system to meet your needs.

Learn More

What software do you integrate with?

OpenCRM can integrate with a wide range of external applications, including Outlook, Google, Sage, Dropbox, and Jotform, just to name a few. If you're interested in learning more about any of these options, why don't you head over to our Integrated Features page to find out if one or more of OpenCRM's integration options are right for you?

See Integration Options

What People Think

Would recommend us 91%
Real support that delivers 87%
Incredibly flexible solution 82%
Nice bunch of boys & girls 97%
Just made CRM easy 74%

If you would like to read more about what our customers think about us, check out our Success Stories.


Twitter Feed

OpenCRM Sammy wanted to join #OpenCRM for #bringyourdogtoworkday...but his typing skills just weren't up to scratch! #Cute
OpenCRM Our article on using #CRM to help your #BusinessStartup was posted on @TalkBusinessMag's online magazine!


Software Add-ons Ltd
1 Battalion Court
Colburn Business Park
North Yorkshire
United Kingdom
+44 (0)1748 473000
+44 (0)870 125 5962
Reg #:
England & Wales 05387424

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The Summer Campaign H…

Would you like less time in the office and more time doing the things you love this summer – the Euro’s for instance? Of course you would, especially this summer – and let’s face it, this summer is a belter than just about any that came before! The Euros, Rio Olympics, and, of course, Wimbledon! It’s going to be pretty epic. Vive La France ! What would you rather be doing…This? Or This? This? Or This At OpenCRM, we want you to enjoy more free time summer...

Employee Reviews: Per…

When the time rolls around to do your employees’ annual reviews, are your team quaking in their boots or chomping at the bit to get going? Ideally, employee reviews should be a time when you and individual members of your team are able to chat about their performance, talk about how you can work together on their advancement within the company, and resolve any outstanding concerns. Too often, however, this isn’t what happens. In the days and maybe weeks leading up to reviews...

Practice Makes Perfec…

Every month, the whole OpenCRM team comes together to chat about what we’re all working on, preview new development work, and talk about changes to internal policies. We call these catch-up sessions “Show & Tell.” At our most recent Show & Tell, we added something else to our agenda: role playing. Sadly this wasn’t a friendly office game of Dungeons and Dragons (although I know some of the guys would have loved it if it was), but rather a scenario for us...

Our all New Status Pa…

There have been changes a plenty this May at OpenCRM! We’ve been joined by a new project manager, have some great new features coming up for the system, and we’ve even started stocking a new type of biscuit in the staff kitchen. Ok, so the last one won’t really affect our customers directly, but we’re all pretty excited about it. However it is not our choice of elevenses snack or tipple that I want to bring to your attention with this...

Is CRM the Missing In…

Starting up a company is probably one of the scariest things you can do in business. It takes guts, confidence, and a lot of late nights—even after more than 10 years on, I still remember how scary those first few years were. So often when a company is starting out you will hear that cash flow is king, meaning that any costs which are not required as essential should not be implemented. This is often the category that a CRM system...

‘Switch it off and on…

The importance of scheduling some time for yourself as part of a well-balanced working week is all too often overlooked. Some people feel that ploughing through that To Do list takes precedence, forgetting that a break can actually improve productivity and make your time at work more efficient and accurate. You do it for your computer when it over heats, so why not do it for yourself? Here’s a few things I do to stay fresh, keep my processors in action...

Surviving Exam Season…

We are now entering the dreaded exam season, and no matter where you are in the education process, exams are always stressful (don’t believe the people who say otherwise) Many of us here at OpenCRM have loved ones, including siblings and children, who are about to sit exams at school, college or university. Sometimes it is hard when you are about to take an exam, to understand why you are actually doing this and where it will take you in the...

Everyone Deserves Gre…

Have you ever found yourself feeling, well, a little unsupported?!? Not the type of Support Billy! Not that type either... ...Now you are just getting ridiculous! Having a great Support system when you need it the most, both Business and in Life, is a pretty lucky position to be in. At OpenCRM we firmly believe in providing our clients with the very best support, advice and guidance. We think our system is pretty easy to use and our system training goes through everything. But sometimes...

Business Superhero: S…

As many of you will no doubt be aware, Sir David Attenborough celebrated his 90th birthday just the other day. Now we all know about his amazing and inspiring nature programs, I for one was interested in the natural world as a young man. But as I've grown older, I find myself getting lost in the wonder that his nature programmes bring. This wonderment follows me as I look around the stunning Yorkshire landscape in which we live and that can...

It’s Time to #Try20

This month is National Walking Month and, although we’ve got an office full of fairly active people, we spend a good deal of our time during week sat behind our computer screens. That’s why quite a few of us have taken up Living Streets’ #Try20 challenge—it’s easy, all you have to do is make an effort to walk for 20 minutes every day in the month of May. Starting out last week, we had a lot of people walking up to...

Learning about Sales …

Happy Star Wars Day!! May the 4th be with you!! Although I’m definitely not the biggest Star Wars fan in the office, as today drew closer and closer in the calendar, more and more people started talking about their plans for some pretty serious Star Wars marathons. And even though I don’t normally need an excuse to watch Luke, Han, and Leia for what must be the hundredth time (I do have three kids), I thought I would give myself one anyway. With...

Getting up to Speed a…

Aren’t bank holidays great? I don’t know about you, but something about having a Monday off somehow makes the relaxing hours mean more than they would on a Saturday or Sunday. Saying that, it can mean that the day you come back in the office is even more hectic and tiring than a normal Tuesday would be. Swings and roundabouts I suppose; one relaxing day in trade for one less-than-relaxing day. When I got into the office this morning, I had a...

Keep Data Security at…

Data Security is at the forefront of the news at the moment, but there’s a surprising number of people and organisations that are still a bit naïve about how secure their data is, with many believing they are ‘safe’ from a potential hack, when actually this is far from the truth. And now with the new EU General Data Protection Regulations coming into force in the near future, online protection and data security has never been a more topical conversation. Lets...

CRM McCRMface - Comms…

Getting public opinion is a great way of marketing a project you are working on or rating the effectiveness of a product or service you provide. But like most things in business much care and attention needs to go into planning such a thing, as there can be a lot of risk attached to any public communications. Take for example the recent online poll for the naming of the Natural Environment Research Council’s new polar research ship. After weeks of voting and...

Keeping an Eye out fo…

I’m a very visually orientated person. I have always learned best by observing how to do something, from riding a bike to driving a car. That’s why for me, I really like to utilise the visual tools in OpenCRM as it gives me the chance and ability to refine and easily navigate through my day-to-day activities. You’ll see a lot of these same visual tools throughout OpenCRM, but I’d like to focus specifically on the ones in the Opportunities module, because...