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Manage Your Customers

Quickly and Easily with OpenCRM

Uk Cloud Awards 2016

Did we mention we were excited?

OpenCRM have been nominated for the CRM Product of the Year award at the UK Cloud Awards 2016, right alongside other industry leaders.

We want to thank our team for their tireless work to make our Cloud Hosted CRM Product the top quality business intelligent solution that it is. We also want to thank each and every one of our customers who have made OpenCRM what we are today.



We have a wealth of web based CRM experience, so you can be sure we know what we're doing and we do it professionally. A real dynamic CRM solution.



We aim to be the best at what we do, we listen, adapt, and develop, making us a leading force in the cloud industry. Your Anytime, Anywhere solution.



We never forget that business is about people and human-to-human relationships, we try our best to communicate in a friendly, human and personal way.



We are a modern, in touch, forward thinking, and switched on company and this is translated into a simple yet sophisticated, hosted CRM solution.

Manage and Grow

They say that seeing is believing, so sit back and let us take you on a guided tour of our system. The video is less than 5 minutes and will give you a first glimpse of how OpenCRM will help you manage your sales, increase your profits, and grow your business. If you like what you see, why don’t you head over to our demo and take it for a test drive?

Watch introduction video...

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View our Price Comparison

If you’ve been shopping around for a CRM system, either because you’re thinking of switching from your existing provider or are just dipping your toes into the vast ocean that is the world of CRM, why don’t you have a quick look at how we stack up against the competition?

See for yourself...

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What is CRM anyway?

Have you been told you need a CRM system, but aren’t quite sure what they are or how they work? Never fear, help is here! Our goal isn't just to sell a product, we're here to make sure your CRM is right for you and your business. Why not start by following this link to learn all about what CRM stands for and how it can help grow your business.

Find out more...

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Call in the Experts

OpenCRM is a system that has something for everybody. It is a filled with features and functions designed to make your business life easier. Whether you’re looking for a tool to help you manage your Sales Process, Support Desk, Marketing, Projects, or just about anything else, we’ve got you covered.

Take a look...

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Take it for a spin

There's nothing like actually test driving a car to know if it's really the one for you. The same goes for CRM systems, you should always test out a system to make sure you like the way it handles and if it really suits your needs. Why don't you have a look at our demo and see if OpenCRM is the right system for you?

Try before you buy...

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Any Questions?

Have you got a few specific questions about what OpenCRM can do? Why don’t you chat with one of our friendly sales representatives? They’ll do their best to answer any questions you might have and you can get a feel for what we’re like as a company.
It’s a win-win situation!

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Don't just take our word for it.

Read what our customers have said about us...

These days it’s second nature to look for customer reviews and ratings. So why don’t you have a read through what our customers have to say about us and get an idea about what we can do for you?

"Straight talking ..? Balanced advice ..? Knowledgeable insight ..? If what you are looking for is top quality cloud solution and innovative advice based on high levels of professionalism, then it is worth talking with OpenCRM. Their collaborative approach to crm business solutions means that they work WITH your sales force, and the end result is so much more a long term solution."
Andrew Dent Innovit
"We have been using OpenCRM for a number of years now and we would really struggle without it. It is cost effective and easy to use and when linked with Sage it provides a very formidable hosted crm package. MC Ware are a very busy IT firm and we cannot afford downtime and I'm happy to say that with OpenCRM we haven't experienced any at all."
Jonathan Wheatley MC Ware
"It's refreshing to work with such a supportive and organised company. OpenCRM has been an invaluable resource to my business..."
Sue Ricks Life Change Facilitator

Read more Testimonials or Success Stories

Latest From The Blog

The Customer Portal: A Window into your …

Every system we create has a little window built into the side of it. We call it the Customer Portal and it gives you the ability to forge an even clo...

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Acknowledge Your Knowledge (Management)

Within many businesses, the information that you possess is as valuable as the physical assets you hold. Firstly you need to keep your all-important r...

Read More

I’m Thankful For…

Just by a strange happenstance, I am posting a blog on the American Thanksgiving, so it feels rude not to at least mention the holiday. I’ve been tol...

Read More

Got a Question?

Who are OpenCRM?

OpenCRM was launched in 2005 and is still owned and operated by the same people who started it all. Our HQ is based just outside the picturesque market town of Richmond, North Yorkshire, UK. Our customers range in size from start-ups, mid-market businesses to large corporate enterprises. Users of OpenCRM are based around the world and across all continents.

More About Us

Can I easily customise OpenCRM?

We know that all businesses will use OpenCRM in different ways and we recognise that as such, every company will want to hold different information in their system. For example, you can add as many custom fields to your system as you need: showing, hiding, and rearranging both custom and system fields to best suit your business. These fields can be added in any module and, with over 20 different types of custom field, you can tailor your system to meet your needs.

Learn More

What software do you integrate with?

OpenCRM can integrate with a wide range of external applications, including Outlook, Google, Sage, Dropbox, and Jotform, just to name a few. If you're interested in learning more about any of these options, why don't you head over to our Integrated Features page to find out if one or more of OpenCRM's integration options are right for you?

See Integration Options

What People Think

Would recommend us 91%
Real support that delivers 87%
Incredibly flexible solution 82%
Nice bunch of boys & girls 97%
Just made CRM easy 74%

If you would like to read more about what our customers think about us, check out our Success Stories.


Twitter Feed

OpenCRM We've got 5 good reasons why you should use #HelpDesk to manage your customer service.
OpenCRM RT @FutureThinkHQ: Travel & holiday budgets under scrutiny - check out the shopper barometer: #travel #leisure #sho


Software Add-ons Ltd
1 Battalion Court
Colburn Business Park
North Yorkshire
United Kingdom
+44 (0)1748 473000
+44 (0)870 125 5962
Reg #:
England & Wales 05387424

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After the Lord Mayors…

As you may have seen on Twitter, I was delighted to attend the North East Expo last week, as described in my recent blog post. But what now? When you get back from a conference, expo, or other big event, there’s still some work to be done. You have all of the information that you collected on the day, don’t let it all go to waste. Enter that data! By entering all of the names and information you collected into OpenCRM, you can...

Keeping Track of Empl…

With the Christmas break looming on the not-so-distant horizon, the subjects of holiday time and opening hours are being discussed up and down the country. A lot of offices close over the holiday period, there are a number of bank holidays, and people need to take extra time off to look after kids who are out of school or just to recover from the inevitable parties. Juggling all of these requests can be tricky for an HR department (or individual). So what...

How To Guarantee Quan…

I'm not sure if you're familiar with the concept of six degrees of separation? The ideas is that all living people are six steps or less from one another, making the entire world population reasonably close. Bearing this in mind, you may well have hundreds of friends, families, business or other associates floating around your network. LinkedIn has even turned this into a feature, showing you people within your environment as being 1st degree, 2nd degree and 3rd degree of...

Sweet Talking your Sa…

Anyone who knows me knows that I wholeheartedly believe that sales people can be the most difficult people in the world to manage. And I should know, I am one. As a group, they are boisterous and smooth talking. They don’t really do detail and most seem to enjoy flying close to the edge. But those are the traits that make them good at selling. A good sales person can connect with you and get you to sign on the dotted line. But without...

To Expo? or Not To Ex…

We have all had the call or the email inviting us (at a very reasonable rate) to take ourselves and what we do to an Expo or Exhibition of some sort. Here at OpenCRM we have traditionally thanked them for their kind offer but declined, however we have decided to exhibit at this year’s North East Chamber of Commerce’s North East Expo (#NEExpo) at Kingston Park on the 16th November. ‘Why the change of mind?’ I hear you cry. There were a three...

No Heroes Needed: Sal…

This weekend I am heading off to the Thought Bubble comic book convention. It’s geeky, but that’s ok, I work in the tech industry so it is expected. One of the things I look forward to about attending a comic con is that it is always a laugh. You get the chance to talk to authors and artists who are just starting out and trying to make their passion into a career, as well as those who have succeeded in doing...

Brand It Your Way

One thing I love about working on the customer projects team is that I get to experience the diverse nature of our client base. Businesses of all shapes and sizes that work in countless different fields. Therefore their branding, message and way that they convey their business needs to be unique to them – with their own individual design and done in a fashion that works for their industry. We have a number of ways in which we can make OpenCRM...

Business Superhero: S…

With Halloween just around the corner, I couldn’t pass up an opportunity to inject a little fright into my monthly Business Superhero blog by focusing on the master of scare: Stephen King. King is, of course, well known for authoring dozens of novels, many of which subsequently became successful films. He is often portrayed solely as a horror specialist, although he also writes in the science fiction, fantasy, suspense, and general fiction genres. The main reason I chose Stephen King for our...

Trick or Treat

Trick or Treat??? When it comes to making your working day easier is this a Trick or is it a Treat? Here at OpenCRM, there are no tricks but lots of treats that will give you more time to do the things that you enjoy. Email Campaigns Why not set these up in advance and schedule them to go out when you need them to? There’s no need to wait around until the optimal time, or even be in the office at all. Get...

Your CRM Shouldn't be…

We’ve all been there. You’ve got a new piece of software to use at work that takes up more of your time than it saves. Maybe it helps someone further up the ladder than you, but it really is just a necessary evil clogging up your daily to-do list. This added annoyance is likely because, although the information you’re putting into the system is valuable, it isn’t something you personally use. Your CRM system should never ever EVER fall into this category! A...

When Science Fiction …

Did you see the news article the other day showing former pilot David Mayman flying over London using a jetpack? There was a reasoning behind the publicity stunt, as he intends to make the jetpack commercially available from 2019 which really isn’t far away. So whilst on the surface this feels like the next futuristic breakthrough is on the horizon, some 50 years ago Sean Connery was already buzzing around the skies using a similar contraption in the 1965 Bond film...

Who Uses OpenCRM?

When people are looking at CRM solutions for their businesses, they want to know three things: Will it work for my company? Is it secure and reliable? Who are your customers? The first question is one that you’ll only know by trying it out and maybe chatting with one of our team, so I won’t really address it here. The second question has been dealt with in other blogs, so again, I don’t really want to go into it. But that last question is one...

Your Open-Plan Data P…

One of the traditional hurdles that CRM was designed to overcome was the compartmentalisation of business data – taking it out of those nooks and crannies and placing it into an open plan environment. The bringing together of information that for years was stored in filing cabinets, old hard drives, address books and that pile of boxes gathering dust in the back of the manager’s garage. Granted, a lot of this will have been fairly mundane paperwork, but in amongst...

HopeWalk 2016 - Well …

This past Saturday, we helped to organise a local HopeWalk in support of the charity Papyrus. The goal was to raise money to help in their efforts to prevent youth suicide and also to raise awareness of the growing epidemic of suicide in this country. Suicide is now a leading cause of death for young people and Papyrus is doing everything they can to shatter the stigma and get people talking—without this, young people simply will not be able to get...

Stepping out for Char…

If you follow us on Facebook, Twitter, or one of our other social media platforms, you might be aware that we (along with a number of people in the local community) are going to be getting out this Saturday for a charity walk known as a HopeWalk. This walk is a way for us to raise money for the charity Papyrus to do what we can to support their work in preventing youth suicide. It is also a way for us...