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Manage Your Customers

Quickly and Easily with OpenCRM

Uk Cloud Awards 2016

Did we mention we were excited?

OpenCRM have been nominated for the CRM Product of the Year award at the UK Cloud Awards 2016, right alongside other industry leaders.

We want to thank our team for their tireless work to make our Cloud Hosted CRM Product the top quality business intelligent solution that it is. We also want to thank each and every one of our customers who have made OpenCRM what we are today.



We have a wealth of web based CRM experience, so you can be sure we know what we're doing and we do it professionally. A real dynamic CRM solution.



We aim to be the best at what we do, we listen, adapt, and develop, making us a leading force in the cloud industry. Your Anytime, Anywhere solution.



We never forget that business is about people and human-to-human relationships, we try our best to communicate in a friendly, human and personal way.



We are a modern, in touch, forward thinking, and switched on company and this is translated into a simple yet sophisticated, hosted CRM solution.

Manage and Grow

They say that seeing is believing, so sit back and let us take you on a guided tour of our system. The video is less than 5 minutes and will give you a first glimpse of how OpenCRM will help you manage your sales, increase your profits, and grow your business. If you like what you see, why don’t you head over to our demo and take it for a test drive?

Watch introduction video...

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View our Price Comparison

If you’ve been shopping around for a CRM system, either because you’re thinking of switching from your existing provider or are just dipping your toes into the vast ocean that is the world of CRM, why don’t you have a quick look at how we stack up against the competition?

See for yourself...

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What is CRM anyway?

Have you been told you need a CRM system, but aren’t quite sure what they are or how they work? Never fear, help is here! Our goal isn't just to sell a product, we're here to make sure your CRM is right for you and your business. Why not start by following this link to learn all about what CRM stands for and how it can help grow your business.

Find out more...

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Call in the Experts

OpenCRM is a system that has something for everybody. It is a filled with features and functions designed to make your business life easier. Whether you’re looking for a tool to help you manage your Sales Process, Support Desk, Marketing, Projects, or just about anything else, we’ve got you covered.

Take a look...

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Take it for a spin

There's nothing like actually test driving a car to know if it's really the one for you. The same goes for CRM systems, you should always test out a system to make sure you like the way it handles and if it really suits your needs. Why don't you have a look at our demo and see if OpenCRM is the right system for you?

Try before you buy...

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Any Questions?

Have you got a few specific questions about what OpenCRM can do? Why don’t you chat with one of our friendly sales representatives? They’ll do their best to answer any questions you might have and you can get a feel for what we’re like as a company.
It’s a win-win situation!

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Don't just take our word for it.

Read what our customers have said about us...

These days it’s second nature to look for customer reviews and ratings. So why don’t you have a read through what our customers have to say about us and get an idea about what we can do for you?

"Straight talking ..? Balanced advice ..? Knowledgeable insight ..? If what you are looking for is top quality cloud solution and innovative advice based on high levels of professionalism, then it is worth talking with OpenCRM. Their collaborative approach to crm business solutions means that they work WITH your sales force, and the end result is so much more a long term solution."
Andrew Dent Innovit
"We have been using OpenCRM for a number of years now and we would really struggle without it. It is cost effective and easy to use and when linked with Sage it provides a very formidable hosted crm package. MC Ware are a very busy IT firm and we cannot afford downtime and I'm happy to say that with OpenCRM we haven't experienced any at all."
Jonathan Wheatley MC Ware
"It's refreshing to work with such a supportive and organised company. OpenCRM has been an invaluable resource to my business..."
Sue Ricks Life Change Facilitator

Read more Testimonials or Success Stories

Latest From The Blog

Your CRM Shouldn't be a Necessary Evil

Your CRM Shouldn't be a Necessary Evil

We’ve all been there. You’ve got a new piece of software to use at work that takes up more of your time than it saves. Maybe it helps someone further ...

Read More
When Science Fiction Comes To Life

When Science Fiction Comes To Life

Did you see the news article the other day showing former pilot David Mayman flying over London using a jetpack? There was a reasoning behind the publ...

Read More
Who Uses OpenCRM?

Who Uses OpenCRM?

When people are looking at CRM solutions for their businesses, they want to know three things: Will it work for my company? Is it secure and relia...

Read More

Got a Question?

Who are OpenCRM?

OpenCRM was launched in 2005 and is still owned and operated by the same people who started it all. Our HQ is based just outside the picturesque market town of Richmond, North Yorkshire, UK. Our customers range in size from start-ups, mid-market businesses to large corporate enterprises. Users of OpenCRM are based around the world and across all continents.

More About Us

Can I easily customise OpenCRM?

We know that all businesses will use OpenCRM in different ways and we recognise that as such, every company will want to hold different information in their system. For example, you can add as many custom fields to your system as you need: showing, hiding, and rearranging both custom and system fields to best suit your business. These fields can be added in any module and, with over 20 different types of custom field, you can tailor your system to meet your needs.

Learn More

What software do you integrate with?

OpenCRM can integrate with a wide range of external applications, including Outlook, Google, Sage, Dropbox, and Jotform, just to name a few. If you're interested in learning more about any of these options, why don't you head over to our Integrated Features page to find out if one or more of OpenCRM's integration options are right for you?

See Integration Options

What People Think

Would recommend us 91%
Real support that delivers 87%
Incredibly flexible solution 82%
Nice bunch of boys & girls 97%
Just made CRM easy 74%

If you would like to read more about what our customers think about us, check out our Success Stories.


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OpenCRM RT @PAPYRUS_tweets: Help make a difference and get that #FridayFeeling by voting for @PAPYRUS_tweets! #SuicidePreve


Software Add-ons Ltd
1 Battalion Court
Colburn Business Park
North Yorkshire
United Kingdom
+44 (0)1748 473000
+44 (0)870 125 5962
Reg #:
England & Wales 05387424

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Your Open-Plan Data P…

One of the traditional hurdles that CRM was designed to overcome was the compartmentalisation of business data – taking it out of those nooks and crannies and placing it into an open plan environment. The bringing together of information that for years was stored in filing cabinets, old hard drives, address books and that pile of boxes gathering dust in the back of the manager’s garage. Granted, a lot of this will have been fairly mundane paperwork, but in amongst...

HopeWalk 2016 - Well …

This past Saturday, we helped to organise a local HopeWalk in support of the charity Papyrus. The goal was to raise money to help in their efforts to prevent youth suicide and also to raise awareness of the growing epidemic of suicide in this country. Suicide is now a leading cause of death for young people and Papyrus is doing everything they can to shatter the stigma and get people talking—without this, young people simply will not be able to get...

Stepping out for Char…

If you follow us on Facebook, Twitter, or one of our other social media platforms, you might be aware that we (along with a number of people in the local community) are going to be getting out this Saturday for a charity walk known as a HopeWalk. This walk is a way for us to raise money for the charity Papyrus to do what we can to support their work in preventing youth suicide. It is also a way for us...

Events – More than ju…

When people see that we have an Events Management module in OpenCRM, they will often dismiss it, saying that they never host events themselves and so wouldn’t need it. But it can be used for so much more than planning and hosting an event. You can, with no modifications, use the Events Module in OpenCRM to record your engagement with potential and existing customers and track the benefits. When we think of an Event we think of a Party, a Bash or...

Taking the Time to Sa…

So you’ve taken the plunge and decided to start using a new CRM system? That’s great – hopefully it means that our marketing materials and sales team have all done their job, outlining how a well-configured and maintained CRM solution can be a real asset to your business. Notice that I put a couple of key words in there – well-configured and maintained.  An off-the-shelf system is a great starting point - it comes with a whole host of features and functions. But...

All Together

Over the last few weeks my colleagues have been giving you an insight in to how each department within OpenCRM functions, the key aspects of their roles and the processes they follow. Now it is my job to explain how all these processes and departments fit together to deliver you, our clients, a first class seat on our customer journey. So, as Danny explained, most of the time it starts with a sales/account management call, to help us understand what you...

The Backbone of the T…

You’ve got them in every office, the men and women who take care of all those necessary tasks that keep the business going. Because we’re not a giant corporation, all of these tasks (and more) are handled by a small number of people who end up wearing a variety of hats throughout the day. One a typical day, a member of team admin may start out by reviewing all the recent holiday requests and approvals. They’ll go into each lucky person’s Personnel...

The Leg Work behind t…

Of all the teams here at OpenCRM, it is our development team that most define who we are…and I mean that literally, they are the ones responsible for building, maintaining, and expanding the OpenCRM system. When a new feature or enhancement request lands on a developer’s desk, they know that there has already been a fair bit of work done on it. The sales and operations teams, with the help of a senior developer, will have already spec’d the work out...

Keeping a Cool Head i…

Now everyone has returned from their summer break, people are starting to once again focus on their business needs and how we at OpenCRM can help. This is where the Business Development Team fit into the journey. As Business Development, we are often the first person that you will speak to within OpenCRM and that is quite some responsibility. Our goal in our initial conversation is to see if we can help, to dig a little deeper and find out exactly...

Support: Your Helping…

Everyone needs a little support sometimes. It doesn’t matter if you are completely new to something or have been using it for decades, sometimes you just need a helping hand. In this blog series, we are looking at each part of the OpenCRM machine, and how each part is beneficial to the bigger picture. We started off with Tom’s post on the heart of OpenCRM, and this post looks at our Support’s helping hands. OpenCRM is so dynamic and vast, and can...

The Beating Heart of …

After a fun Summer, it’s time to embark on the next chapter of 2016. The start of September tends to be one of the pivotal moments of the year for all of us and the projects team in particular. Many of our clients like to get jobs closed off before the Summer holidays, before coming back to us in September with a new batch of queries, feature requests and general work they want doing on their system. I’d like to...

Business Superhero: C…

After our last Business Superhero, I got to thinking about other pioneers who made seemingly small innovations, but ones that are so essential to our modern world that we couldn’t get by without them. As such, I thought I’d feature a man whose contribution to the way we encode and transmit data is quite literally the foundation of the information age: Claude Shannon. Shannon, who was born in 1916, sounds like he would have been an amazing person to know. Not only...

Clean your Desk with …

Within our company we run a ‘clean desk policy’, this is mainly for security reasons as it would be inappropriate for us to have our customer’s documents - with their private data - on show to whomever wanders into the office. This would be bad practice, especially for a firm who work in the CRM industry. Another side to this though is office maintenance, ‘a tidy room is a tidy mind’ and it is worth bearing this adage in mind if...

Summertime Motivation

I know it may seem a little late to be focusing on a summer related blog, but it is after all the UK and as the great British weather has finally, over the last few weeks, let us enjoy some glorious warmth and clear blue skies, I though it apt to look at how the good weather and summertime activities affects us as employees. Well, I heard on local radio that 40% will have tuned into an Olympic event. At work! The...

Planning for Every Ev…

We have a small army of developers. As far as I can tell, they run on pizza, Monster, and cake. Turning these “food” items into code with great skill and dedication. I am often in awe of their abilities (and occasionally their diet). When they get a difficult development request through, either from one of our customers or myself, they seem to find real joy in being able to find a way to achieve it. I had one recently describe a...