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Manage Your Customers

Quickly and Easily with OpenCRM

Uk Cloud Awards 2016

Did we mention we were excited?

OpenCRM have been nominated for the CRM Product of the Year award at the UK Cloud Awards 2016, right alongside other industry leaders.

We want to thank our team for their tireless work to make our Cloud Hosted CRM Product the top quality business intelligent solution that it is. We also want to thank each and every one of our customers who have made OpenCRM what we are today.



We have a wealth of web based CRM experience, so you can be sure we know what we're doing and we do it professionally. A real dynamic CRM solution.



We aim to be the best at what we do, we listen, adapt, and develop, making us a leading force in the cloud industry. Your Anytime, Anywhere solution.



We never forget that business is about people and human-to-human relationships, we try our best to communicate in a friendly, human and personal way.



We are a modern, in touch, forward thinking, and switched on company and this is translated into a simple yet sophisticated, hosted CRM solution.

Manage and Grow

They say that seeing is believing, so sit back and let us take you on a guided tour of our system. The video is less than 5 minutes and will give you a first glimpse of how OpenCRM will help you manage your sales, increase your profits, and grow your business. If you like what you see, why don’t you head over to our demo and take it for a test drive?

Watch introduction video...

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View our Price Comparison

If you’ve been shopping around for a CRM system, either because you’re thinking of switching from your existing provider or are just dipping your toes into the vast ocean that is the world of CRM, why don’t you have a quick look at how we stack up against the competition?

See for yourself...

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What is CRM anyway?

Have you been told you need a CRM system, but aren’t quite sure what they are or how they work? Never fear, help is here! Our goal isn't just to sell a product, we're here to make sure your CRM is right for you and your business. Why not start by following this link to learn all about what CRM stands for and how it can help grow your business.

Find out more...

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Call in the Experts

OpenCRM is a system that has something for everybody. It is a filled with features and functions designed to make your business life easier. Whether you’re looking for a tool to help you manage your Sales Process, Support Desk, Marketing, Projects, or just about anything else, we’ve got you covered.

Take a look...

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Take it for a spin

There's nothing like actually test driving a car to know if it's really the one for you. The same goes for CRM systems, you should always test out a system to make sure you like the way it handles and if it really suits your needs. Why don't you have a look at our demo and see if OpenCRM is the right system for you?

Try before you buy...

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Any Questions?

Have you got a few specific questions about what OpenCRM can do? Why don’t you chat with one of our friendly sales representatives? They’ll do their best to answer any questions you might have and you can get a feel for what we’re like as a company.
It’s a win-win situation!

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Don't just take our word for it.

Read what our customers have said about us...

These days it’s second nature to look for customer reviews and ratings. So why don’t you have a read through what our customers have to say about us and get an idea about what we can do for you?

"Straight talking ..? Balanced advice ..? Knowledgeable insight ..? If what you are looking for is top quality cloud solution and innovative advice based on high levels of professionalism, then it is worth talking with OpenCRM. Their collaborative approach to crm business solutions means that they work WITH your sales force, and the end result is so much more a long term solution."
Andrew Dent Innovit
"We have been using OpenCRM for a number of years now and we would really struggle without it. It is cost effective and easy to use and when linked with Sage it provides a very formidable hosted crm package. MC Ware are a very busy IT firm and we cannot afford downtime and I'm happy to say that with OpenCRM we haven't experienced any at all."
Jonathan Wheatley MC Ware
"It's refreshing to work with such a supportive and organised company. OpenCRM has been an invaluable resource to my business..."
Sue Ricks Life Change Facilitator

Read more Testimonials or Success Stories

Latest From The Blog

Keeping an Eye out for the Best Sales Tools

Keeping an Eye out for the Best Sales To…

I’m a very visually orientated person. I have always learned best by observing how to do something, from riding a bike to driving a car. That’s why fo...

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10 Steps to a Watertight Email Marketing Strategy

10 Steps to a Watertight Email Marketing…

Whether you are marketing to an existing or potential client base, your company’s email campaigns need to be watertight. Communication is key. You nee...

Read More
Why Social Media and Blogs Work

Why Social Media and Blogs Work

Social media and blogs, yes, what you are reading right now. You might be an avid reader to our blogs and social media or you might have just stumbled...

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Got a Question?

Who are OpenCRM?

OpenCRM was launched in 2005 and is still owned and operated by the same people who started it all. Our HQ is based just outside the picturesque market town of Richmond, North Yorkshire, UK. Our customers range in size from start-ups, mid-market businesses to large corporate enterprises. Users of OpenCRM are based around the world and across all continents.

More About Us

Can I easily customise OpenCRM?

We know that all businesses will use OpenCRM in different ways and we recognise that as such, every company will want to hold different information in their system. For example, you can add as many custom fields to your system as you need: showing, hiding, and rearranging both custom and system fields to best suit your business. These fields can be added in any module and, with over 20 different types of custom field, you can tailor your system to meet your needs.

Learn More

What software do you integrate with?

OpenCRM can integrate with a wide range of external applications, including Outlook, Google, Sage, Dropbox, and Jotform, just to name a few. If you're interested in learning more about any of these options, why don't you head over to our Integrated Features page to find out if one or more of OpenCRM's integration options are right for you?

See Integration Options

What People Think

Would recommend us 91%
Real support that delivers 87%
Incredibly flexible solution 82%
Nice bunch of boys & girls 97%
Just made CRM easy 74%

If you would like to read more about what our customers think about us, check out our Success Stories.


Twitter Feed

OpenCRM Here at OpenCRM, we have that #FridayFeeling, looking forward to the #bankholidayweekend!
OpenCRM Hi Johannes, sorry to hear this, your account manager will be in touch to see how he can help.


Software Add-ons Ltd
1 Battalion Court
Colburn Business Park
North Yorkshire
United Kingdom
+44 (0)1748 473000
+44 (0)870 125 5962
Reg #:
England & Wales 05387424

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Keep Data Security at…

Data Security is at the forefront of the news at the moment, but there’s a surprising number of people and organisations that are still a bit naïve about how secure their data is, with many believing they are ‘safe’ from a potential hack, when actually this is far from the truth. And now with the new EU General Data Protection Regulations coming into force in the near future, online protection and data security has never been a more topical conversation. Lets...

CRM McCRMface - Comms…

Getting public opinion is a great way of marketing a project you are working on or rating the effectiveness of a product or service you provide. But like most things in business much care and attention needs to go into planning such a thing, as there can be a lot of risk attached to any public communications. Take for example the recent online poll for the naming of the Natural Environment Research Council’s new polar research ship. After weeks of voting and...

Why Repeat Yourself?

Billy created an Opportunity   Billy created a Quote   Billy created a Sales Order   Billy created an Invoice   Billy had an idea... Most people don’t like repeats, I give you Top Gear on Dave and Home Alone at Christmas, I thank you. This is the same in our work places, nobody likes repeating their work over and over when it is just not necessary. This is where OpenCRM comes into its own. By intelligently pulling information through from one record to another (you can even do this yourself...

Business Superhero: Z…

This month we knew that our business superhero could only go to one person, the amazing Dame Zaha Hadid, who very sadly passed away last month. Zaha Hadid was an extraordinary architect, you only have to look at her company’s website to see that her vision and ability were truly unique and that the world of architecture will sorely miss her influence. As the first woman recipient of both the RIBA Gold Medal in 2016 and the Pritzker Architecture Prize in 2004...

A Personal View of Re…

Remote working is a growing phenomenon within today’s work arena, and businesses and employees alike are reaping the benefits. Businesses are seeing reduced office costs and fewer sick days, while workers benefit from not having a lengthy commute every day and increased flexibility, allowing employees to have more control of their own schedule. Some people would also raise some potential disadvantages to remote working, mainly a worry around the lack of supervision (although I don’t think this is as big...

Just a Walk in the Pa…

I recently had one of those hectic, crazy, stressful days that makes 8 hours go by in the blink of an eye. Honestly, I was always carrying on at least two conversations, if not three, while trying to concentrate on another task and worrying that there were several emails I really, desperately needed to reply to…it was a nightmare. One of my co-workers said I looked like someone trying to take an octopus for a walk in an asteroid field; a...

Are Your Staff Your B…

Your team mean everything to you and your business. They are your biggest asset, but what happens when your staff become your biggest downfall? A recent survey by Axelos, a UK government joint venture with outsourcing firm Capita, revealed that many businesses are putting themselves and customers at risk by failing to provide their staff with effective security training. Senior management teams are becoming complacent when it comes to training their staff members. Many are putting their business in jeopardy as...

A Brew With...Rainbow…

This month we sit down with Nick Marlow from Rainbow Play, where he shares with us how he uses his OpenCRM system to take his business to the next level… Tell me a little bit about Rainbow Play? Rainbow Play Systems has been selling the finest outdoor play equipment in the UK for over 20 years. When we first started out, we only sold Rainbow Climbing Frames, but over the years we have diversified, with the largest part of our business now...

Is PX the new UX?

My role at OpenCRM involves me creating many different forms of design media for the company, but there is one thing that underpins everything and that is considering the User Experience. Whether I am designing an email newsletter, website content, support or sales documents or a new feature for our CRM solution, it is essential that I consider how the user/reader/visitor it going to experience it. I recently read an interesting article from the online magazine ‘UX Magazine’ on UX (surprise, surprise)...

Can OpenCRM Help You …

When we talk about using OpenCRM for sales, we mean a whole lot more than just keeping an eye on Opportunities and sending out Sales Orders…although these are both critical to the job. Personally, I’ve found that using OpenCRM has improved my ability to sell a product. You might think I’m crazy or being overly enthusiastic about my own product. And that’s exactly what I would have thought just a year ago. It is hard to imagine that something relatively intangible might...

Activities – A Health…

Billy does Activities   ...lots of Activities.   No I mean an awful lot of Activities! But not those type of Activities – Business Activities All in one place and never lost – Calls, Meetings and Tasks   With such an inspirational and fun Sport Relief weekend just passed, I can imagine that everyone is thinking about taking part in activities to keep fit and healthy. But what about your Activities at work? How do you keep your job processes healthy and efficient? “Post-it Notes” I hear you cry, stuck...

Business Superhero: J…

We all know the legend Steve Jobs and more recently the work of Tim Cook. But what about Johny Srouji? Heard of him? Didn’t think so. Johny is the senior VP for hardware technologies at Apple. He runs the division that makes processor chips. This is pretty much what makes your iPhone, iPad, Apple Watch and life (oh sorry not that one) work. So what’s happened to put Johny on the map and now one the biggest senior VP shareholders at Apple?...

Happy Pi Day!

It won’t be any surprise to you that we’ve got a lot of developers (and other techy people) here at OpenCRM who are more than a little “geeky.” There are the sci-fi fans, the comic book readers and the gamers…a lot of those. So when the opportunity comes up to celebrate a truly geeky holiday, we’re all more than happy to join in. And Pi Day might just be the geekiest of all geeky holidays. It’s a celebration of a mathematical...

Celebrating the Role …

Many of the headlines about women in the tech industry are about pay inequality, harassment, and exclusion. These stories all focus on important cases and serve to educate, inform and excite everyone about the ways we can improve culture of the industry as a whole. But it doesn’t stop these from being negative stories. Women in the tech industry, while it is true they often have to push that much harder to succeed, have made real and positive advances in their chosen...

To all our Mums!

A very specific set of women were celebrated yesterday across the UK. These women may be astute business minds, leading scientists, politicians, nurses, doctors, police women or military officers, however it wasn’t their professional skills and qualifications that would have earned them high praise yesterday. They would have been showered with cards and presents, flowers and chocolates all for being mums. So why do children from different countries pay tribute to their mother every year? Mothering Sunday is always held on the forth...