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Manage Your Customers

Quickly and Easily with OpenCRM



We have a wealth of web based CRM experience, so you can be sure we know what we're doing and we do it professionally. A real dynamic CRM solution.



We aim to be the best at what we do, we listen, adapt, and develop, making us a leading force in the cloud industry. Your Anytime, Anywhere solution.



We never forget that business is about people and human-to-human relationships, we try our best to communicate in a friendly, human and personal way.



We are a modern, in touch, forward thinking, and switched on company and this is translated into a simple yet sophisticated, hosted CRM solution.

Manage and Grow

They say that seeing is believing, so sit back and let us take you on a guided tour of our system. The video is less than 5 minutes and will give you a first glimpse of how OpenCRM will help you manage your sales, increase your profits, and grow your business. If you like what you see, why don’t you head over to our demo and take it for a test drive?

Watch introduction video...

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View our Price Comparison

If you’ve been shopping around for a CRM system, either because you’re thinking of switching from your existing provider or are just dipping your toes into the vast ocean that is the world of CRM, why don’t you have a quick look at how we stack up against the competition?

See for yourself...

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What is CRM anyway?

Have you been told you need a CRM system, but aren’t quite sure what they are or how they work? Never fear, help is here! Our goal isn't just to sell a product, we're here to make sure your CRM is right for you and your business. Why not start by following this link to learn all about what CRM stands for and how it can help grow your business.

Find out more...

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Call in the Experts

OpenCRM is a system that has something for everybody. It is a filled with features and functions designed to make your business life easier. Whether you’re looking for a tool to help you manage your Sales Process, Support Desk, Marketing, Projects, or just about anything else, we’ve got you covered.

Take a look...

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Take it for a spin

There's nothing like actually test driving a car to know if it's really the one for you. The same goes for CRM systems, you should always test out a system to make sure you like the way it handles and if it really suits your needs. Why don't you have a look at our demo and see if OpenCRM is the right system for you?

Try before you buy...

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Any Questions?

Have you got a few specific questions about what OpenCRM can do? Why don’t you chat with one of our friendly sales representatives? They’ll do their best to answer any questions you might have and you can get a feel for what we’re like as a company.
It’s a win-win situation!

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Don't just take our word for it.

Read what our customers have said about us...

These days it’s second nature to look for customer reviews and ratings. So why don’t you have a read through what our customers have to say about us and get an idea about what we can do for you?

"Straight talking ..? Balanced advice ..? Knowledgeable insight ..? If what you are looking for is top quality cloud solution and innovative advice based on high levels of professionalism, then it is worth talking with OpenCRM. Their collaborative approach to crm business solutions means that they work WITH your sales force, and the end result is so much more a long term solution."
Andrew Dent Innovit
"We have been using OpenCRM for a number of years now and we would really struggle without it. It is cost effective and easy to use and when linked with Sage it provides a very formidable hosted crm package. MC Ware are a very busy IT firm and we cannot afford downtime and I'm happy to say that with OpenCRM we haven't experienced any at all."
Jonathan Wheatley MC Ware
"It's refreshing to work with such a supportive and organised company. OpenCRM has been an invaluable resource to my business..."
Sue Ricks Life Change Facilitator

Read more Testimonials or Success Stories

Latest From The Blog

Three ways OpenCRM stands out from the crowd

Three ways OpenCRM stands out from the c…

CRM is big business globally, and it’s flourishing. According to technology research group, Gartner*, the market grew by 13.3% from 2013 to 2014 - a s...

Read More
A Brew with...Kelsey Anderson of Kacao Chocolaterie

A Brew with...Kelsey Anderson of Kacao C…

This month we are talking to Kelsey Anderson from Richmond-based, Kacao Chocolaterie. The 24-year-old entrepreneur has learned a thing or two about ru...

Read More
ClicData Integration

ClicData Integration

OpenCRM are delighted to announce the future release of integration with ClicData, due October 2015. ClicData is an online business intelligence dash...

Read More

Got a Question?

Who are OpenCRM?

OpenCRM was launched in 2005 and is still owned and operated by the same people who started it all. Our HQ is based just outside the picturesque market town of Richmond, North Yorkshire, UK. Our customers range in size from start-ups, mid-market businesses to large corporate enterprises. Users of OpenCRM are based around the world and across all continents.

More About Us

Can I easily customise OpenCRM?

We know that all businesses will use OpenCRM in different ways and we recognise that as such, every company will want to hold different information in their system. For example, you can add as many custom fields to your system as you need: showing, hiding, and rearranging both custom and system fields to best suit your business. These fields can be added in any module and, with over 20 different types of custom field, you can tailor your system to meet your needs.

Learn More

What software do you integrate with?

OpenCRM can integrate with a wide range of external applications, including Outlook, Google, Sage, Dropbox, and Jotform, just to name a few. If you're interested in learning more about any of these options, why don't you head over to our Integrated Features page to find out if one or more of OpenCRM's integration options are right for you?

See Integration Options

What People Think

Would recommend us 91%
Real support that delivers 87%
Incredibly flexible solution 82%
Nice bunch of boys & girls 97%
Just made CRM easy 74%

If you would like to read more about what our customers think about us, check out our Success Stories.

OpenCRM Flickr Feed

Twitter Feed

OpenCRM "I worked with Bodger & Badger once as a Sound & Lighting Tech at Hull Uni" - James, Senior Support, OpenCRM #SurpriseFact
OpenCRM We're always keen to share those email shortcuts with you #CRMtips


Software Add-ons Ltd
1 Battalion Court
Colburn Business Park
North Yorkshire
United Kingdom
+44 (0)1748 473000
+44 (0)870 125 5962
Reg #:
England & Wales 05387424

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CRM is the Most Impor…

When you get right down to it, most businesses have two sides - the public persona (sales/marketing) and the internal operation (manufacturing). I’m using manufacturing here to describe that big concept that is ‘what you do’. It might not always be tangible, but it is the service or product you are providing. It isn’t enough for these two sides of your business to simple communicate, they need to be intertwined and driven by the same overarching goals. They are two sides...

Rugby World Cup Fever

The Rugby World Cup kicks off on the 18th of September. How exciting! World cups, in any sport, are always big events and although I don’t often follow sports, you always pick up that buzz when such a tournament is on. The excitement in the air, the common goal, and the competitive spirit is something really healthy to have in an office. It kind of reminds me when my clients get their new OpenCRM systems. There is an air of...

Client Relationships …

Customer loyalty is considered to be an outdated concept according to some. There are compelling reasons to support this theory. Nowadays consumers are overwhelmed with choice. With people’s finances being at the forefront of their mind, you can see why someone will be chasing the latest bargains to be had, and let’s be honest, the more you shop around the cheaper you will find what you are looking for. But to claim that customer loyalty has all but disappeared is simply...

United Colours of Ope…

It can often be a productive task to step back and think about what it is your company stands for and how you hope it is perceived by others. A great way to do this is by stripping away all the excess business baggage in your head, which gets stored up over the years (e.g. taglines, sales pitches, lift speeches and stock phrases), and try to think of things in the simplest way possible. We have all been to those business...

The Countdown to Chri…

Whether we like to admit it or not, there have been a few signs in the last couple of weeks which means that the countdown to Christmas has officially begun. We have had the last Bank Holiday of the year, XFactor is back on our screens, and the nights are drawing in. Even the weather is changing, can you believe how cold it already is? Winter is definitely on its way - this doesn't have to be something to dread, it...

Five Ways to Beat the…

Picture the scene - you've spent the last couple of weeks relaxing on a beach with friends and family, enjoying nice food and drink without a care in the world. But it's over in a flash and before you know it, you're back at your desk the following Monday and other than the huge pile of unread emails, it's as if you were never away. It's too easy to let the post-holiday blues kick in, so let's take a look at...

A Brew With….John Gra…

This month we are talking to John Graham, CEO of Distinctive Group, an international publishing company who has used OpenCRM for more than eight years. Tell me a little bit about your business? We are a group of companies that originated as a traditional publishing company in 2003 but now cover areas such as Training, Marketing, Design, and language schools. We are based in the UK but have international reach with our language schools covering areas as far away as China. When did...

Breaking the Mould!

At OpenCRM, our product does sell itself to a certain extent, but just like any other market leading product it needs a little help. That’s where the OpenCRM sales team come in, which includes myself. However are we surefire salespeople? My automatic response would be an unequivocally NO! We don't fit the typical salesperson mould - most of us don't have a sales background so we're not aggressive. OpenCRM sales staff quash that stereotype of a typical salesperson. For a start we don't...

Business Super Hero o…

Last week, The Walt Disney Company announced ambitious expansion plans to bring two iconic films – Star Wars and Toy Story – to life. At its D23 EXPO 2015, fans were told that a Star Wars-themed land will be coming to both its California and Florida parks. These will be the largest single-themed land expansions to date, covering 14 acres each, and will transport guests to a never-before seen planet. The Toy Story-themed land will be slightly smaller, at 11 acres, and...

What’s so great about…

If you’re looking for a dedicate app, widget, or program to help manage your support (or other) tickets, you already know that there are hundreds of products out there promising to make your support desk run smoothly and efficiently. and I’m sure they will. However, there are a lot of things that these dedicated applications simply can’t do. For example, your sales team won’t be able to see that a particular customer is struggling with a feature, so they won’t offer...

Mod, Ska and CRM

We have recently welcomed another rock star, Jonny Moss, to the team (in addition to Tom-the-rock-star-come-project-manager-Chapman). He has given up his eight-year tour down under to come and work with the team at OpenCRM. We are quite the talented bunch here, with two bassists, two guitarists, one vocalist, two drummers, and myself - a multi-instrument maverick – all on the payroll. We could form not just one, but two OpenCRM bands if we wanted to! On this note, I’ve been thinking...

Broadening your socia…

It seems quite ridiculous to talk about how being sociable is key to a good customer relationship management model, but sometimes it is good to discuss the obvious. If your customers feel like you are interested in their lives and that you are easily contactable, they are much more likely to feel like they can approach your team and communicate their needs effectively from the word go. We often talk about the key word central to CRM – relationships - but where...

If OpenCRM was an ani…

We have all been at a party or networking event where you are asked questions about yourself. Most of these will be fairly straightforward questions about what you do for a living and if you have any hobbies. Occasionally though, you’ll get something a bit more off the wall – a firm favourite is, if you were a colour what would you be? Or if you were an animal what would you be? They’re questions that are designed to make you...

The importance of cus…

Too often, Software as a Service (SaaS) providers are so keen to get their customers’ systems configured, they forget to listen to what their customers actually need. They let their efficiency leave their client feeling left in the dark, when they really should keep their customer in the navigator’s seat on their journey. We have a saying here at OpenCRM - we want to be working on the same side of the table as you, tackling the problem you are having...

A Career in IT

It’s the biggest growing industry, and with UK employment in the Tech industry set to rise by another 5.4 per cent by 2020, have you considered a career in technology? From coding to design, software to hardware, more niches and areas of employment in this sector are emerging than ever before. and it’s not all just in London, did you know that, according to new research by Tech City, 74 per cent of tech businesses based outside of the Capital? (1) The...