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Manage Your Customers

Quickly and Easily with OpenCRM



We have a wealth of web based CRM experience, so you can be sure we know what we're doing and we do it professionally. A real dynamic CRM solution.



We aim to be the best at what we do, we listen, adapt, and develop, making us a leading force in the cloud industry. Your Anytime, Anywhere solution.



We never forget that business is about people and human-to-human relationships, we try our best to communicate in a friendly, human and personal way.



We are a modern, in touch, forward thinking, and switched on company and this is translated into a simple yet sophisticated, hosted CRM solution.

Manage and Grow

They say that seeing is believing, so sit back and let us take you on a guided tour of our system. The video is less than 5 minutes and will give you a first glimpse of how OpenCRM will help you manage your sales, increase your profits, and grow your business. If you like what you see, why don’t you head over to our demo and take it for a test drive?

Watch introduction video...

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View our Price Comparison

If you’ve been shopping around for a CRM system, either because you’re thinking of switching from your existing provider or are just dipping your toes into the vast ocean that is the world of CRM, why don’t you have a quick look at how we stack up against the competition?

See for yourself...

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What is CRM anyway?

Have you been told you need a CRM system, but aren’t quite sure what they are or how they work? Never fear, help is here! Our goal isn't just to sell a product, we're here to make sure your CRM is right for you and your business. Why not start by following this link to learn all about what CRM stands for and how it can help grow your business.

Find out more...

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Call in the Experts

OpenCRM is a system that has something for everybody. It is a filled with features and functions designed to make your business life easier. Whether you’re looking for a tool to help you manage your Sales Process, Support Desk, Marketing, Projects, or just about anything else, we’ve got you covered.

Take a look...

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Take it for a spin

There's nothing like actually test driving a car to know if it's really the one for you. The same goes for CRM systems, you should always test out a system to make sure you like the way it handles and if it really suits your needs. Why don't you have a look at our demo and see if OpenCRM is the right system for you?

Try before you buy...

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Any Questions?

Have you got a few specific questions about what OpenCRM can do? Why don’t you chat with one of our friendly sales representatives? They’ll do their best to answer any questions you might have and you can get a feel for what we’re like as a company.
It’s a win-win situation!

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Don't just take our word for it.

Read what our customers have said about us...

These days it’s second nature to look for customer reviews and ratings. So why don’t you have a read through what our customers have to say about us and get an idea about what we can do for you?

"Straight talking ..? Balanced advice ..? Knowledgeable insight ..? If what you are looking for is top quality cloud solution and innovative advice based on high levels of professionalism, then it is worth talking with OpenCRM. Their collaborative approach to crm business solutions means that they work WITH your sales force, and the end result is so much more a long term solution."
Andrew Dent Innovit
"We have been using OpenCRM for a number of years now and we would really struggle without it. It is cost effective and easy to use and when linked with Sage it provides a very formidable hosted crm package. MC Ware are a very busy IT firm and we cannot afford downtime and I'm happy to say that with OpenCRM we haven't experienced any at all."
Jonathan Wheatley MC Ware
"It's refreshing to work with such a supportive and organised company. OpenCRM has been an invaluable resource to my business..."
Sue Ricks Life Change Facilitator

Read more Testimonials or Success Stories

Latest From The Blog

Your Leads' Best Before Date!

Your Leads' Best Before Date!

So much of our lives today involves being finely tuned to the here and now and sometimes so much so, that an hour old tweet is like reading yesterday’...

Read More
A Brew With….Isy Ferguson, Hardie Polymers

A Brew With….Isy Ferguson, Hardie Polyme…

This month we are talking to Isy Ferguson, General Manager of Hardie Polymers. The family run business was established in 1924 and is the UK’s leading...

Read More
Business Super Hero of the Month: Ada Lovelace

Business Super Hero of the Month: Ada Lo…

When someone says to you describe a computer programmer, not many people would describe a glamorous and prim Victorian countess, yet what so many don’...

Read More

Got a Question?

Who are OpenCRM?

OpenCRM was launched in 2005 and is still owned and operated by the same people who started it all. Our HQ is based just outside the picturesque market town of Richmond, North Yorkshire, UK. Our customers range in size from start-ups, mid-market businesses to large corporate enterprises. Users of OpenCRM are based around the world and across all continents.

More About Us

Can I easily customise OpenCRM?

We know that all businesses will use OpenCRM in different ways and we recognise that as such, every company will want to hold different information in their system. For example, you can add as many custom fields to your system as you need: showing, hiding, and rearranging both custom and system fields to best suit your business. These fields can be added in any module and, with over 20 different types of custom field, you can tailor your system to meet your needs.

Learn More

What software do you integrate with?

OpenCRM can integrate with a wide range of external applications, including Outlook, Google, Sage, Dropbox, and Jotform, just to name a few. If you're interested in learning more about any of these options, why don't you head over to our Integrated Features page to find out if one or more of OpenCRM's integration options are right for you?

See Integration Options

What People Think

Would recommend us 91%
Real support that delivers 87%
Incredibly flexible solution 82%
Nice bunch of boys & girls 97%
Just made CRM easy 74%

If you would like to read more about what our customers think about us, check out our Success Stories.


Twitter Feed

OpenCRM #SaaS marketing can be a challenge but we point out some of the easy wins new blog post
OpenCRM Check out our MD's latest #LinkedIn blog post abut having a #passion for work


Software Add-ons Ltd
1 Battalion Court
Colburn Business Park
North Yorkshire
United Kingdom
+44 (0)1748 473000
+44 (0)870 125 5962
Reg #:
England & Wales 05387424

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The Challenges of Mar…

As a newcomer to the tech industry I am learning fast that marketing Software as a Service (SaaS) is different to marketing in any other industry. Marketing in its own right is a difficult beast to tame and get right, but when you are faced with the challenge of marketing a product that you can’t hold or play with, that is constantly being updated and is only of interest to a fraction of B2B companies, it becomes a completely different species. However...

Reflecting on Technol…

It is my birthday this week (yay!) and I will be marking my 1/3 of a century…or 33 to non-number nerds. The older I get, the more I find myself using that dreaded “when I was young…” phrase and the recurring theme seems to involve the technologies that simply weren’t around back in the day, but are completely ubiquitous now. The big one that virtually always tops the list of the most important technological advances in recent time is the Internet. And...

Don't Wish 2016 Away

We are officially one month into 2016 and what a quick 35 days it has been! The food-induced coma we were all in over Christmas merely seems like a few days ago, rather than weeks. But they say time travels fast when you are having fun and that has certainly been the case at the start of this year. The team has come back motivated for 2016 and a good thing too as there has certainly been a lot going on to...

Up, Up and Away

We are lucky to be able to say that the CRM software development industry is continuing to reach new heights. The rate of businesses investing in cloud hosted SaaS, like OpenCRM, has been continuing to go up, up and away! A recent press release by Gartner predicted that there will be a further 20.3 per cent growth in the cloud hosted service industry in 2016* - so things are looking up. So where is all this hot air coming from? Data Security Cloud...

A Brew With…Matt Stim…

This month we are talking to Matt Stimpson, director at Thirsty Work, a leading provider of water cooler and drinking solutions based in the South West. Launched 18 years ago, the company offers a range of bottle and mains fed water coolers, water fountains, water boilers, and three-way filtered taps. Tell me a little bit about Thirsty Work? Thirsty Work is the leading provider of water coolers and boiler provider to businesses across the South West. We are based in Devon...

Have you stuck to you…

It’s hard to believe we are already one month into 2016. Time is moving so quickly - one moment you’re reviewing last year and making resolutions for the New Year, the next you realise Valentine’s Day and Easter stock is already on display in the supermarket. Keeping track of time and New Year’s resolutions is always quite difficult, especially when you are busy. Whether the resolution is your own personal one - mine was to get fitter (I see you dusty...

Business Superhero of…

It may seem an unusual pick for our Business Superhero feature, but with the passing of music legend, David Bowie, we’ve all been reminicising about what he meant to each one of us. The more we explored and discussed his life, the more I realised how much the business world could learn from David Bowie’s life. David Bowie was a music, fashion, and cultural icon, he had the genius ability to reinvent himself time and time again, always refusing to stand...

A Fresh Outlook on a …

Over the last few days you may have noticed the temperature has dropped a few degrees - giving us ‘fresh’ mornings as we say in Yorkshire. This also gives us the opportunity to have a ‘fresh’ look at our work focus – tenuous I know but you get it...right? Having a fresh outlook doesn’t have to be a brand new start, it can be simple things like buying yourself a new pen or work folder, a new blouse or shirt, or even...

Saving Money With CRM

Whether you are selling a product or a service, the mechanics of how to make a profit are set in stone. Before making profit, you need to cover your business costs. Staff, premises and stock are initial expenses not to mention ongoing bills and advertising. A successful implementation of a CRM solution is a serious way in which a business can start saving on overheads paving the way for increased profitability. Here are five examples of how CRM can help...

Adding Product Images…

When you are communicating with your customers and/or potential customers, you want everything to be as clear and perfectly branded as possible. This is one of those areas where using the email templates and PDF templates within OpenCRM can be so incredibly useful. You know that every email sent from your system will use the correct signature and font, as well as the exact message you need to convey. Each and every PDF template will have the correct terms and conditions...

Thank You to the Team

While many of us enjoyed 10 days off at Christmas and New Year – not everyone had this luxury, with many businesses still fully operational during this time.  As a 24-hour system, OpenCRM was also running a skeleton staff over the festive period with team members monitoring our support desk and servers throughout the holidays. I would like to take this opportunity to thank them for their efforts. We are extremely grateful for their professionalism and expertise at this time of year...

Hitting Marketing Cam…

It would be fair to say that 2015 boasted some excellent marketing campaigns. There were some pretty big launches from the technology industry - Apple, Salesforce and Spotify did a lot to get the marketing ball rolling. In my personal opinion, it was the movie industry though which set the bar higher than high last year. The three film companies that stood out for me were some nostalgic blasts from the past - these guys managed to catapult themselves into the...

OpenCRM Festive Fun!

With the holiday period fast approaching, we thought we’d encourage a bit of festive high jinks here at OpenCRM. Our final full week in the office was spent finalising work and tidying up loose end before we all disembark for Christmas with our families. But it’s not all seriousness as we thought it would be fun to pepper our busy days with a few festive activities and a good old dollop of office competitiveness. Last Monday saw the start of our five...

Business Super Hero o…

I don’t know about your office, but ours has been positively buzzing the last week over the new Star Wars film. Today, the fervour is almost out of control. We have a few who made the effort and went to see a midnight showing, staying up into the wee hours to re-connect with their childhood heroes. These brave few are being studiously avoided by those who decided to wait to see it until a more social hour, a few are out...

OpenCRM & EU Gene…

You’ll have heard the rumours about the new EU data protection regulations that are due out soon…I say soon instead of a particular month because so much of these regulations remain unknown. And that’s not just the date of release, which seems to be ever fluid, but also what the contents of the regulations will be. There are three parties that are currently in ‘trilogue’ to decide which elements of their three different drafts will be implemented. It isn’t easy to...