Manage Your Customers

Quickly and Easily with OpenCRM



We have a wealth of web based CRM experience, so you can be sure we know what we're doing and we do it professionally. A real dynamic CRM solution.



We aim to be the best at what we do, we listen, adapt, and develop, making us a leading force in the cloud industry. Your Anytime, Anywhere solution.



We never forget that business is about people and human-to-human relationships, we try our best to communicate in a friendly, human and personal way.



We are a modern, in touch, forward thinking, and switched on company and this is translated into a simple yet sophiscated, hosted CRM solution.

OpenCRM in Action

They say that seeing is believing, so sit back and let us take you on a guided tour of our system. The video is less than 5 minutes and will give you a first glimpse of what we hope will be your future CRM system. If you like what you see, why don’t you head over to our demo and take it for a test drive?

Watch introduction video...

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View our Price Comparison

If you’ve been shopping around for a CRM system, either because you’re thinking of switching from your existing provider or are just dipping your toes into the vast ocean that is the world of CRM, why don’t you have a quick look at how we stack up against the competition?

See for yourself...

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What is CRM anyway?

Have you been told you need a CRM system, but aren’t quite sure what they are or how they work? Never fear, help is here! Our goal isn't just to sell a product, we're here to make sure your CRM is right for you and your business. Why not start by following this link to learn all about what CRM stands for and how it can help your business.

Find out more...

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Call in the Experts

OpenCRM is a system that has something for everybody. It is a filled with features and functions designed to make your business life easier. Whether you’re looking for a tool to help you manage your Sales Process, Support Desk, Marketing, Projects, or just about anything else, we’ve got you covered.

Take a look...

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Take it for a spin

There's nothing like actually test driving a car to know if it's really the one for you. The same goes for CRM systems, you should always test out a system to make sure you like the way it handles and if it really suits your needs. Why don't you have a look at our demo and see if OpenCRM is the right system for you?

Try before you buy...

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Any Questions?

Have you got a few specific questions about what OpenCRM can do? Why don’t you chat with one of our friendly sales representatives? They’ll do their best to answer any questions you might have and you can get a feel for what we’re like as a company.
It’s a win-win situation!

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Don't just take our word for it.

Read what our customers have said about us...

These days it’s second nature to look for customer reviews and ratings. So why don’t you have a read through what our customers have to say about us and get an idea about what we can do for you?

"Straight talking ..? Balanced advice ..? Knowledgeable insight ..? If what you are looking for is top quality cloud solution and innovative advice based on high levels of professionalism, then it is worth talking with OpenCRM. Their collaborative approach to crm business solutions means that they work WITH your sales force, and the end result is so much more a long term solution."
Peter Sylvester
"We have been using OpenCRM for a number of years now and we would really struggle without it. It is cost effective and easy to use and when linked with Sage it provides a very formidable hosted crm package. MC Ware are a very busy IT firm and we cannot afford downtime and I'm happy to say that with OpenCRM we haven't experienced any at all."
Jonathan Wheatley
MC Ware
"It's refreshing to work with such a supportive and organised company. OpenCRM has been an invaluable resource to my business..."
Sue Ricks
Life Change Facilitator

Read more Testimonials or Success Stories

Latest From The Blog

LaunchWeek: Today's The Day!

LaunchWeek: Today's The Day!

Welcome to our new website! We’re very proud of it and feel that it captures who we are as a company even better than our old one. One of the real dr...

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Has your CRM solution got room for you to grow?

Has your CRM solution got room for you t…

Each business has to start somewhere, as they say the first step is often the hardest. But, each day upon day, year upon year, if you stick to your go...

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60 Seconds to Clarity: 5 simple steps

60 Seconds to Clarity: 5 simple steps

So many things happen in a day, you need your Cloud CRM system to be as seamless as possible. What can you do to make your life even simpler thanks to...

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Got a Question?

Who are OpenCRM?

OpenCRM was launched in 2005 and is still owned and operated by the same people who started it all. Our HQ is based just outside the picturesque market town of Richmond, North Yorkshire, UK. Our customers range in size from start-ups, mid-market businesses to large corporate enterprises. Users of OpenCRM are based around the world and across all continents.

More About Us

Can I easily customise OpenCRM?

We know that all businesses will use OpenCRM in different ways and we recognise that as such, every company will want to hold different information in their system. For example, you can add as many custom fields to your system as you need: showing, hiding, and rearranging both custom and system fields to best suit your business. These fields can be added in any module and, with over 20 different types of custom field, you can tailor your system to meet your needs.

Learn More

What software do you integrate with?

OpenCRM can integrate with a wide range of external applications, including Outlook, Google, Sage, Dropbox, and Jotform, just to name a few. If you're interested in learning more about any of these options, why don't you head over to our Integrated Features page to find out if one or more of OpenCRM's integration options are right for you?

See Integration Options

What People Think

Would recommend us 91%
Real support that delivers 87%
Incredibly flexible solution 82%
Nice bunch of boys & girls 97%
Just made CRM easy 74%

If you would like to read more about what our customers think about us, check out our Success Stories.

OpenCRM Flickr Feed

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OpenCRM Put together a CRM wishlist to be sure you get exactly what you want this year. #crm #WishListForChristmas


Software Add-ons Ltd
1 Battalion Court
Colburn Business Park
North Yorkshire
United Kingdom
+44 (0)1748 473000
+44 (0)870 125 5962
Reg #:
England & Wales 05387424

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How do you communicat…

In OpenCRM the goal is primarily to store and keep data which is well organised and visible to those who need it. It is also to eliminate the need to have knowledge in one’s head and to greaten openness in sharing information. Last week, I had little to no voice. I was unable to take calls or to do demonstrations like I usually do. Needless to say I was less than operational. However, thanks to the effectiveness of OpenCRM I was...

Christmas and Customi…

It’s that time of year when you’ll spend inordinate amounts of time wracking your brain for the perfect gift for your friends and loved ones. What do they really want? What colour should it be? Do they already have this one? The whole process is a lot easier when there are small children involved, especially when they’re still writing lists to Santa. It’s like a ready-made shopping list…except for the pony! We find the same thing is true when a customer is...

3 Reasons why Project…

As a designer for OpenCRM, it is fair to say that I don’t use the system in my daily routine as much as other colleagues of mine might. Of course for time management I will use the Calendar and Activities on a daily basis, and send emails as and when necessary, but compared to the rest of our work force my needs are normally relatively simple. However, recently I’ve been asked to do some design work for one of our clients...

Tags: Tools for Tailo…

If you’re working in marketing or event planning, being able to target people with specific interests can allow you to tailor a special offer or event to a select group. I went to a comic book convention this weekend, it was great fun. I bought way too many comics (especially with Christmas coming up) and just generally enjoyed a slightly odd, but uniquely relaxing day out. One of the things I really enjoy about going to an event that is really targeted...

And touch down…

It has been hard to avoid (and why would you want to?) the exciting endeavour, which is the Rosetta mission. It has been the talk of our office. Most of us are fascinated by how long the mission has been in progress (10 years!), how much humankind could learn from it and well generally how awesome the whole project is. It seems natural for humans to have this innate curiosity about life and the universe that surrounds us. There is lots...

Efficient Project man…

Good customer service is pivotal, but how do you make sure you get things done right? As you may have read from my previous posts, I’ve moved house in the past couple weeks. I realise that not everyone has the luck to have such amazing teams to rely on when embarking on new projects and it makes me really appreciate the team I am surrounded by at work. The work the projects team does is pivotal to the success of a customer...

Sympathy and Support

My colleague and I have a bit of a ritual. Whenever one of us is having a tough day or working on something that is causing a bit of stress, we will run a message over a Google image search on some kind of baby animal or cute animal or just something to put a smile on the other person's face. Last week I was working on something that was taking a lot of concentration and was more than a bit...

4 Ways OpenCRM can he…

Making a decision about whether or not your team should pursue an idea and invest time in a project can be tricky. A good CRM system should provide you with a way to share and develop ideas for projects, however big or small. I watched an interesting short video today on the BBC website about a new idea which is being pursued in London, which is ‘up-cycling’ disused old phone boxes into solar based phone charging points for the public. On the...

How do you make a mov…

Moving from one installation can be extremely stressful. Knowing where to ask for help is always key. I’ve recently just moved into a new house. I went from a small two bedroom apartment to a really nice 2.5 bedroom house with a yard (for that enormous puppy I got this summer. She is now almost 27kg and an energetic destructopup!) I was lucky to have found a furnished apartment when I first moved in. I needed everything but couldn’t afford it, and...

When You Just Need a …

When coping with the stress of learning a new piece of software, the human element is all important…at least until huggable robots become the norm. There was an article on the BBC last week discussing a robot prototype that is being introduced in certain hospitals. The goal of the robot is to measure the stress levels of children through a variety sensors placed within a “Huggable” teddy bear. The idea that a robot could be used to both comfort hospitalised kids and...

Spooks, Séances and S…

Encouraging staff to get involved can be hard, email campaigns, events and eMarketing is great for enticing in new leads for your business and updating existing customers, but what do you do when you want to get people involved internally to help lift team spirit? With the festive season approaching fast in the UK, it is prime time to dust the cobwebs off the office disco ball, scrub up on those iconic dance moves, and, most of all, get staff...

How do you prepare fo…

When you are planning a Thanksgiving feast (or a Sunday dinner in the UK) you have so much to do, and so many different ingredients go into making the perfect meal. It goes the same with your new CRM system. To make your CRM successful you need to have data. Your data is like the turkey at thanksgiving, you need it to be full, complete and ready to go. So, what we offer to help with your preparation, is the...

Keep the Focus on Sal…

A CRM system is a great tool for keeping your business organised and on track. One of the key departments for moving your business forward, however, has to be your sales force. Management, specifically strong leadership, is essential to ensuring your sales team is focused and performing to the best of their abilities. OpenCRM has a variety of tools and features that have been designed for just this purpose. Targets One of the most popular motivational tools for sales people is giving...

3 Good Reasons for Ch…

Change is happening all around us at the moment. We are lucky enough to live in the beautiful Yorkshire Dales, so in Autumn we are surrounded by local wood where all the leaves on the trees are turning to a beautiful palette of oranges, reds, pinks and browns. This Autumnal change marks an exciting turn in our weather and environment which starts to introduce the wintery elements, bringing with them a contrast in lifestyle to embrace. No longer will I...

How many elements mak…

Do you know what goes into a Cloud based CRM system? It takes dedicated teams working together to create the perfect hosted solution. At OpenCRM, we grow everything in house. Our teams organically fit together like the 4 elements. Fire: The fire that keeps everything going, our sales team assess you needs, make sure you have the perfect solution for your business and make sure the projects team are on points to make sure you have the smoothest sale through our system (see...