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Manage Your Customers

Quickly and Easily with OpenCRM



We have a wealth of web based CRM experience, so you can be sure we know what we're doing and we do it professionally. A real dynamic CRM solution.



We aim to be the best at what we do, we listen, adapt, and develop, making us a leading force in the cloud industry. Your Anytime, Anywhere solution.



We never forget that business is about people and human-to-human relationships, we try our best to communicate in a friendly, human and personal way.



We are a modern, in touch, forward thinking, and switched on company and this is translated into a simple yet sophisticated, hosted CRM solution.

Manage and Grow

They say that seeing is believing, so sit back and let us take you on a guided tour of our system. The video is less than 5 minutes and will give you a first glimpse of how OpenCRM will help you manage your sales, increase your profits, and grow your business. If you like what you see, why don’t you head over to our demo and take it for a test drive?

Watch introduction video...

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View our Price Comparison

If you’ve been shopping around for a CRM system, either because you’re thinking of switching from your existing provider or are just dipping your toes into the vast ocean that is the world of CRM, why don’t you have a quick look at how we stack up against the competition?

See for yourself...

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What is CRM anyway?

Have you been told you need a CRM system, but aren’t quite sure what they are or how they work? Never fear, help is here! Our goal isn't just to sell a product, we're here to make sure your CRM is right for you and your business. Why not start by following this link to learn all about what CRM stands for and how it can help grow your business.

Find out more...

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Call in the Experts

OpenCRM is a system that has something for everybody. It is a filled with features and functions designed to make your business life easier. Whether you’re looking for a tool to help you manage your Sales Process, Support Desk, Marketing, Projects, or just about anything else, we’ve got you covered.

Take a look...

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Take it for a spin

There's nothing like actually test driving a car to know if it's really the one for you. The same goes for CRM systems, you should always test out a system to make sure you like the way it handles and if it really suits your needs. Why don't you have a look at our demo and see if OpenCRM is the right system for you?

Try before you buy...

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Any Questions?

Have you got a few specific questions about what OpenCRM can do? Why don’t you chat with one of our friendly sales representatives? They’ll do their best to answer any questions you might have and you can get a feel for what we’re like as a company.
It’s a win-win situation!

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Don't just take our word for it.

Read what our customers have said about us...

These days it’s second nature to look for customer reviews and ratings. So why don’t you have a read through what our customers have to say about us and get an idea about what we can do for you?

"Straight talking ..? Balanced advice ..? Knowledgeable insight ..? If what you are looking for is top quality cloud solution and innovative advice based on high levels of professionalism, then it is worth talking with OpenCRM. Their collaborative approach to crm business solutions means that they work WITH your sales force, and the end result is so much more a long term solution."
Andrew Dent Innovit
"We have been using OpenCRM for a number of years now and we would really struggle without it. It is cost effective and easy to use and when linked with Sage it provides a very formidable hosted crm package. MC Ware are a very busy IT firm and we cannot afford downtime and I'm happy to say that with OpenCRM we haven't experienced any at all."
Jonathan Wheatley MC Ware
"It's refreshing to work with such a supportive and organised company. OpenCRM has been an invaluable resource to my business..."
Sue Ricks Life Change Facilitator

Read more Testimonials or Success Stories

Latest From The Blog

What’s so great about HelpDesk?

What’s so great about HelpDesk?

If you’re looking for a dedicate app, widget, or program to help manage your support (or other) tickets, you already know that there are hundreds of p...

Read More
If OpenCRM was an animal…

If OpenCRM was an animal…

We have all been at a party or networking event where you are asked questions about yourself. Most of these will be fairly straightforward questions a...

Read More
A Career in IT

A Career in IT

It’s the biggest growing industry, and with UK employment in the Tech industry set to rise by another 5.4 per cent by 2020, have you considered ...

Read More

Got a Question?

Who are OpenCRM?

OpenCRM was launched in 2005 and is still owned and operated by the same people who started it all. Our HQ is based just outside the picturesque market town of Richmond, North Yorkshire, UK. Our customers range in size from start-ups, mid-market businesses to large corporate enterprises. Users of OpenCRM are based around the world and across all continents.

More About Us

Can I easily customise OpenCRM?

We know that all businesses will use OpenCRM in different ways and we recognise that as such, every company will want to hold different information in their system. For example, you can add as many custom fields to your system as you need: showing, hiding, and rearranging both custom and system fields to best suit your business. These fields can be added in any module and, with over 20 different types of custom field, you can tailor your system to meet your needs.

Learn More

What software do you integrate with?

OpenCRM can integrate with a wide range of external applications, including Outlook, Google, Sage, Dropbox, and Jotform, just to name a few. If you're interested in learning more about any of these options, why don't you head over to our Integrated Features page to find out if one or more of OpenCRM's integration options are right for you?

See Integration Options

What People Think

Would recommend us 91%
Real support that delivers 87%
Incredibly flexible solution 82%
Nice bunch of boys & girls 97%
Just made CRM easy 74%

If you would like to read more about what our customers think about us, check out our Success Stories.

OpenCRM Flickr Feed

Twitter Feed

OpenCRM Students urged to consider coding for new internship opportunity @thenortherecho #OpenCRM #Internship
OpenCRM Don't forget to follow our @HelpCRM account for tips & tricks on using OpenCRM


Software Add-ons Ltd
1 Battalion Court
Colburn Business Park
North Yorkshire
United Kingdom
+44 (0)1748 473000
+44 (0)870 125 5962
Reg #:
England & Wales 05387424

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Business Super Hero o…

Last week, The Walt Disney Company announced ambitious expansion plans to bring two iconic films – Star Wars and Toy Story – to life. At its D23 EXPO 2015, fans were told that a Star Wars-themed land will be coming to both its California and Florida parks. These will be the largest single-themed land expansions to date, covering 14 acres each, and will transport guests to a never-before seen planet. The Toy Story-themed land will be slightly smaller, at 11 acres, and...

Mod, Ska and CRM

We have recently welcomed another rock star, Jonny Moss, to the team (in addition to Tom-the-rock-star-come-project-manager-Chapman). He has given up his eight-year tour down under to come and work with the team at OpenCRM. We are quite the talented bunch here, with two bassists, two guitarists, one vocalist, two drummers, and myself - a multi-instrument maverick – all on the payroll. We could form not just one, but two OpenCRM bands if we wanted to! On this note, I’ve been thinking...

Broadening your socia…

It seems quite ridiculous to talk about how being sociable is key to a good customer relationship management model, but sometimes it is good to discuss the obvious. If your customers feel like you are interested in their lives and that you are easily contactable, they are much more likely to feel like they can approach your team and communicate their needs effectively from the word go. We often talk about the key word central to CRM – relationships - but where...

The importance of cus…

Too often, Software as a Service (SaaS) providers are so keen to get their customers’ systems configured, they forget to listen to what their customers actually need. They let their efficiency leave their client feeling left in the dark, when they really should keep their customer in the navigator’s seat on their journey. We have a saying here at OpenCRM - we want to be working on the same side of the table as you, tackling the problem you are having...

Are you delighting yo…

More than ever before, wherever there is a relationship between a buyer and a seller, the customer is in charge. Customers are led to brands via social media, television, personal recommendation or other means. Effectively, customer service and that relationship has begun long before any actual sale or perhaps even interaction has taken place. Today’s consumers are savvy, and they are armed with resources to carry out their own research before even making any enquiries about products or services. Rather than...

A Brew With…Dan Elson…

This month we are talking to Dan Elson, Operations Director at Future Generations Disposals, who has used OpenCRM since he first launched his business in Essex four years ago. Tell me a little bit about your business? We are an IT disposal company working with firms who have redundant IT products, either because the equipment is faulty, old or surplus to requirement. Our IT recycling and disposal solutions ensure our customers know that their old equipment has been disposed of in a...

5 hidden gems of Open…

Operating in such a high tech industry, it’s normal for OpenCRM, as a product and a company, to be continuously evolving. With every change comes increased functionality and diversity from an already broad product and, even as a staff member, I am regularly discovering new features that eventually become integral to my day-to-day working life. Here are my top five favourite discoveries……   1. JotForm Integration - There are three elements to the JotForm integration. Linking your JotForm account to OpenCRM -...

The History of Invent…

Is CRM one of the most important technological innovations of all time? You might think I’m biased for even suggesting it, but bear with me, I promise I’m not just putting it out there for shock value. We can look back throughout history and see that there are technological innovations that genuinely changed how people interacted with their environment and lived their lives. The way I see it, these items fall into one of two camps: Communication or Efficiency. Some of our...

Business Super Hero o…

Ten years since it was founded, it’s difficult to think of another innovation that’s created as big a revolution in technology as YouTube. As one of the three founders, and later its CEO and adviser, Chad Hurley became an overnight millionaire and a #BusinessSuperhero when YouTube went viral in 2005. It was a phenomenon and no one was surprised when it was then bought by Google a year later for a staggering $1.65 billion. Beginning as a solution to a...

Finding your Richmond…

Music festivals might not be everyone’s cup of tea but I adore the festival scene and I enjoy attending many a festival year on year as either a volunteer or punter. There are many reasons for this - I love the shared community spirit, I have a deep passion for music and it's just nice sometimes to get stuck in and enjoy a few days outdoors in the elements. Most festivals provide the audience with an assortment of entertainment - live...

From The Archive: St…

One principle aim of a business is growth – whether in market sector, in turnover, or product portfolio for example. In a fragile global economy people may either be hesitant to invest large sums of money into a business, or simply do not have the means to do so. Other ways of encouraging growth are by streamlining the business productivity and looking at ways of reducing cost. There are many ways in which improving efficiency can be addressed, and ta...

Yes, but what inspire…

I work as the Multimedia and Interface Designer for OpenCRM – which in simple terms means that I design an array of different types of graphical assets for the company. From email marketing documents and sales collateral, to the company website and the new look which we are currently working on for OpenCRM(keep your eyes peeled for V4). In my post the other week I compared how the modern design world was seemingly pulling inspiration from ideas used back in the...

Happy 10th Birthday t…

I sometimes look back on the last 10 years and can't believe how much we've accomplished! The team have put together an amazing infograph to reflect on how much we've grown as a company, a system, and a team. About eleven years ago, I started making some plans to start a new business, one that would use all the enthusiasm I had for both sales and the latest technology. It took some time, but after a few months, we had a...

Making CRM Your Daily…

A lot of our daily life revolves around tasks that are repeated time and time again. Especially during the working day there are regular jobs to do - information to be recorded and stored, reports to be created and used. Half the battle of making your own life easier is to find the most efficient way of managing those tasks, and sticking to it. I’m not a graphic designer, however occasionally I do need to create images so I find myself...

From The Archive: Win…

You have a very valuable resource and that is your customer base. As well as having the names and addresses of your customers, your hosted CRM solution is able to link quotes, sales orders and invoices to those records, allowing you to build up a complete history of the business you have conducted with each of your clients. As mentioned your customer data is valuable as this gives you a list of people you have previously done business with. Rather than...