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Manage Your Customers

Quickly and Easily with OpenCRM



We have a wealth of web based CRM experience, so you can be sure we know what we're doing and we do it professionally. A real dynamic CRM solution.



We aim to be the best at what we do, we listen, adapt, and develop, making us a leading force in the cloud industry. Your Anytime, Anywhere solution.



We never forget that business is about people and human-to-human relationships, we try our best to communicate in a friendly, human and personal way.



We are a modern, in touch, forward thinking, and switched on company and this is translated into a simple yet sophisticated, hosted CRM solution.

Manage and Grow

They say that seeing is believing, so sit back and let us take you on a guided tour of our system. The video is less than 5 minutes and will give you a first glimpse of how OpenCRM will help you manage your sales, increase your profits, and grow your business. If you like what you see, why don’t you head over to our demo and take it for a test drive?

Watch introduction video...

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View our Price Comparison

If you’ve been shopping around for a CRM system, either because you’re thinking of switching from your existing provider or are just dipping your toes into the vast ocean that is the world of CRM, why don’t you have a quick look at how we stack up against the competition?

See for yourself...

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What is CRM anyway?

Have you been told you need a CRM system, but aren’t quite sure what they are or how they work? Never fear, help is here! Our goal isn't just to sell a product, we're here to make sure your CRM is right for you and your business. Why not start by following this link to learn all about what CRM stands for and how it can help grow your business.

Find out more...

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Call in the Experts

OpenCRM is a system that has something for everybody. It is a filled with features and functions designed to make your business life easier. Whether you’re looking for a tool to help you manage your Sales Process, Support Desk, Marketing, Projects, or just about anything else, we’ve got you covered.

Take a look...

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Take it for a spin

There's nothing like actually test driving a car to know if it's really the one for you. The same goes for CRM systems, you should always test out a system to make sure you like the way it handles and if it really suits your needs. Why don't you have a look at our demo and see if OpenCRM is the right system for you?

Try before you buy...

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Any Questions?

Have you got a few specific questions about what OpenCRM can do? Why don’t you chat with one of our friendly sales representatives? They’ll do their best to answer any questions you might have and you can get a feel for what we’re like as a company.
It’s a win-win situation!

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Don't just take our word for it.

Read what our customers have said about us...

These days it’s second nature to look for customer reviews and ratings. So why don’t you have a read through what our customers have to say about us and get an idea about what we can do for you?

"Straight talking ..? Balanced advice ..? Knowledgeable insight ..? If what you are looking for is top quality cloud solution and innovative advice based on high levels of professionalism, then it is worth talking with OpenCRM. Their collaborative approach to crm business solutions means that they work WITH your sales force, and the end result is so much more a long term solution."
Andrew Dent Innovit
"We have been using OpenCRM for a number of years now and we would really struggle without it. It is cost effective and easy to use and when linked with Sage it provides a very formidable hosted crm package. MC Ware are a very busy IT firm and we cannot afford downtime and I'm happy to say that with OpenCRM we haven't experienced any at all."
Jonathan Wheatley MC Ware
"It's refreshing to work with such a supportive and organised company. OpenCRM has been an invaluable resource to my business..."
Sue Ricks Life Change Facilitator

Read more Testimonials or Success Stories

Latest From The Blog

Your Leads' Best Before Date!

Your Leads' Best Before Date!

So much of our lives today involves being finely tuned to the here and now and sometimes so much so, that an hour old tweet is like reading yesterday’...

Read More
A Brew With….Isy Ferguson, Hardie Polymers

A Brew With….Isy Ferguson, Hardie Polyme…

This month we are talking to Isy Ferguson, General Manager of Hardie Polymers. The family run business was established in 1924 and is the UK’s leading...

Read More
Business Super Hero of the Month: Ada Lovelace

Business Super Hero of the Month: Ada Lo…

When someone says to you describe a computer programmer, not many people would describe a glamorous and prim Victorian countess, yet what so many don’...

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Got a Question?

Who are OpenCRM?

OpenCRM was launched in 2005 and is still owned and operated by the same people who started it all. Our HQ is based just outside the picturesque market town of Richmond, North Yorkshire, UK. Our customers range in size from start-ups, mid-market businesses to large corporate enterprises. Users of OpenCRM are based around the world and across all continents.

More About Us

Can I easily customise OpenCRM?

We know that all businesses will use OpenCRM in different ways and we recognise that as such, every company will want to hold different information in their system. For example, you can add as many custom fields to your system as you need: showing, hiding, and rearranging both custom and system fields to best suit your business. These fields can be added in any module and, with over 20 different types of custom field, you can tailor your system to meet your needs.

Learn More

What software do you integrate with?

OpenCRM can integrate with a wide range of external applications, including Outlook, Google, Sage, Dropbox, and Jotform, just to name a few. If you're interested in learning more about any of these options, why don't you head over to our Integrated Features page to find out if one or more of OpenCRM's integration options are right for you?

See Integration Options

What People Think

Would recommend us 91%
Real support that delivers 87%
Incredibly flexible solution 82%
Nice bunch of boys & girls 97%
Just made CRM easy 74%

If you would like to read more about what our customers think about us, check out our Success Stories.


Twitter Feed

OpenCRM Can you say it with a :) ? Oxford English dictionary seems to think so #emoji #oed


Software Add-ons Ltd
1 Battalion Court
Colburn Business Park
North Yorkshire
United Kingdom
+44 (0)1748 473000
+44 (0)870 125 5962
Reg #:
England & Wales 05387424

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Aesthetic Autumn Awes…

Many websites and social media are packed to the brim with visual delights. It’s well documented how internet users react to strong images and click through rates improve when there is something visually enticing to see. People are also becoming savvier; with delightful software interfaces being delivered across many areas of digital life, we are spoilt in the way we navigate different applications seamlessly and enjoy slick, nicely designed media as standard. My job at OpenCRM is strongly focussed on keeping our...

An Organised Ship is …

Organisation in business is key – if you don’t keep track of your sales information or forget about your customer requirements then it can all just get a bit messy. Not to mention tarnish your reputation with your customers and the industry. Try to imagine a ship’s captain who has to run all over his or her ship to find out how each task is being handled. Even ignoring the health and safety hazard of someone frantically running around a ship...

What If OpenCRM was a…

At a recent networking event, the co-ordinator spoke at length about the importance of being able to describe your company in a number of different ways. One of the example questions they used was; “What if your company was a food?” I won’t lie, that was a question that got me stumped. No one else used it, but I kept thinking about it after I’d left the event. After hours of pondering I have come to the conclusion that if OpenCRM...

Business Super Hero o…

Entrepreneurship will be celebrated around the globe later this month – Global Entrepreneurship Week is dedicated to the success of creative individuals and companies who have taken an idea and ran with it. In the spirit of this celebration, we wanted to applaud the achievements of one man who is arguably the most successful businessman of our time.  Sir Richard Branson really needs no introduction. The list of companies he has been involved in is immense but here is a quick...

Infograph Special: Be…

I have just returned from a nice long holiday visiting family in the States. As much fun as I had, I was quite sad that I missed out on this past Saturday as some of the team were out for a walk around some of the Wharfedale peaks. I believe they walked 16 miles that November day, reaching the midpoint just as my flight was touching down. For all that I missed this latest activity, I’ve found that setting out active challenges...

Remember, remember th…

A totally non-business, Bonfire Night special blog post! Remember when you were in primary school and your 'brief' for the day was to create an onomatopoeic poem and picture to describe Bonfire night? Well just to send you all down memory lane, here's my attempt! Happy Bonfire Night! Snickle-snackle goes the fire that crackles As the Autumnal moonlight, shines down on us so bright. Gobble-lobble go our cheeks as we nobble On the delicious warm eats, we brought along for treats.   Bang-a-dang...

Why Invest In A CRM?

Is investing in a CRM worth it? There are many companies who have never invested in a CRM system, with the decision makers wanting to know if the investment, both in time and money, is really worth it? For me, the answer to that question is a no-brainer (but then I may be a little biased). There are so many reasons why this investment should be made and why a CRM system is most definitely worth every penny. There always are ‘pain points’ with...

CRM Social: #OpenCRMp…

How many times have you heard people talk about the importance of the work-life balance? Everyone and their dog has advice about the best way to achieve the perfect balance, but it really comes down to the individual’s wants and needs. I think most of the guys and girls here have a pretty good handle on balancing their hobbies and family life with their commitments here. But where’s the proof, I hear you cry? The proof is on social media. Don’t worry...

It’s not WHAT you do …

Various people in your workplace perform differing roles – production, support, marketing, sales and so on are all links in the chain that holds the organisation together. In an ideal situation each department recognises the value of their work and how it ties in with the efforts of the whole team. It’s no good having a fantastic production team manufacturing the best product in the world at a rate of knots, if the sales and distribution channels are not effectively maintained...

Three ways OpenCRM st…

CRM is big business globally, and it’s flourishing. According to technology research group, Gartner*, the market grew by 13.3% from 2013 to 2014 - a significant number for an industry that has been around for 20 years. For both vendors and customers it truly is a phenomenon with expansion currently strongest in the emerging Asian and Pacific markets. Considering the number of businesses interested in a cloud-based CRM solution, it is essential that providers offer some differentiation to give customers...

A Brew with...Kelsey …

This month we are talking to Kelsey Anderson from Richmond-based, Kacao Chocolaterie. The 24-year-old entrepreneur has learned a thing or two about running her own business from dad – OpenCRM’s founder, Graham. Tell us about Kacao I launched Kacao in October 2014 and opened my shop, in the Stables at Sedbury Hall, in January of this year. My artisan chocolates are all fresh and handmade in my kitchen and I am constantly developing new flavours infusions that are proving hugely popular with my...

ClicData Integration

OpenCRM are delighted to announce the future release of integration with ClicData, due October 2015. ClicData is an online business intelligence dashboard creator that allows you to create cloud based dashboards, graphs, charts and reports. OpenCRM’s new integration will allow connection between your OpenCRM system and your ClicData account giving you the tools to create live interactive dashboards and reports for your company. This new ClicData feature enables OpenCRM customers to present data in a more visual way than currently offered within...

Business Super Hero o…

In the entertainment industry, if a star’s career lasts 30 years that’s pretty good going – especially if the star happens to be from a video game. The Italian plumber, known to millions as Super Mario, has just reached this incredible milestone and his popularity shows no signs of wavering. This year alone, four of his games have been on the WiiU’s top selling list and the other has a chapter relating to him and another to his almost-just-as-famous brother Luigi...

CRM is the Most Impor…

When you get right down to it, most businesses have two sides - the public persona (sales/marketing) and the internal operation (manufacturing). I’m using manufacturing here to describe that big concept that is ‘what you do’. It might not always be tangible, but it is the service or product you are providing. It isn’t enough for these two sides of your business to simple communicate, they need to be intertwined and driven by the same overarching goals. They are two sides...

Rugby World Cup Fever

The Rugby World Cup kicks off on the 18th of September. How exciting! World cups, in any sport, are always big events and although I don’t often follow sports, you always pick up that buzz when such a tournament is on. The excitement in the air, the common goal, and the competitive spirit is something really healthy to have in an office. It kind of reminds me when my clients get their new OpenCRM systems. There is an air of...