Manage Your Customers

Quickly and Easily with OpenCRM



We have a wealth of web based CRM experience, so you can be sure we know what we're doing and we do it professionally. A real dynamic CRM solution.



We aim to be the best at what we do, we listen, adapt, and develop, making us a leading force in the cloud industry. Your Anytime, Anywhere solution.



We never forget that business is about people and human-to-human relationships, we try our best to communicate in a friendly, human and personal way.



We are a modern, in touch, forward thinking, and switched on company and this is translated into a simple yet sophiscated, hosted CRM solution.

OpenCRM in Action

They say that seeing is believing, so sit back and let us take you on a guided tour of our system. The video is less than 5 minutes and will give you a first glimpse of what we hope will be your future CRM system. If you like what you see, why don’t you head over to our demo and take it for a test drive?

Watch introduction video...

Guided Tour Sign Up


View our Price Comparison

If you’ve been shopping around for a CRM system, either because you’re thinking of switching from your existing provider or are just dipping your toes into the vast ocean that is the world of CRM, why don’t you have a quick look at how we stack up against the competition?

See for yourself...

Compare Prices Sign Up


What is CRM anyway?

Have you been told you need a CRM system, but aren’t quite sure what they are or how they work? Never fear, help is here! Our goal isn't just to sell a product, we're here to make sure your CRM is right for you and your business. Why not start by following this link to learn all about what CRM stands for and how it can help your business.

Find out more...

What is CRM? Sign Up


Call in the Experts

OpenCRM is a system that has something for everybody. It is a filled with features and functions designed to make your business life easier. Whether you’re looking for a tool to help you manage your Sales Process, Support Desk, Marketing, Projects, or just about anything else, we’ve got you covered.

Take a look...

Features Sign Up


Take it for a spin

There's nothing like actually test driving a car to know if it's really the one for you. The same goes for CRM systems, you should always test out a system to make sure you like the way it handles and if it really suits your needs. Why don't you have a look at our demo and see if OpenCRM is the right system for you?

Try before you buy...

Try Demo Sign Up


Any Questions?

Have you got a few specific questions about what OpenCRM can do? Why don’t you chat with one of our friendly sales representatives? They’ll do their best to answer any questions you might have and you can get a feel for what we’re like as a company.
It’s a win-win situation!

Sign Up

Don't just take our word for it.

Read what our customers have said about us...

These days it’s second nature to look for customer reviews and ratings. So why don’t you have a read through what our customers have to say about us and get an idea about what we can do for you?

"Straight talking ..? Balanced advice ..? Knowledgeable insight ..? If what you are looking for is top quality cloud solution and innovative advice based on high levels of professionalism, then it is worth talking with OpenCRM. Their collaborative approach to crm business solutions means that they work WITH your sales force, and the end result is so much more a long term solution."
Peter Sylvester
"We have been using OpenCRM for a number of years now and we would really struggle without it. It is cost effective and easy to use and when linked with Sage it provides a very formidable hosted crm package. MC Ware are a very busy IT firm and we cannot afford downtime and I'm happy to say that with OpenCRM we haven't experienced any at all."
Jonathan Wheatley
MC Ware
"It's refreshing to work with such a supportive and organised company. OpenCRM has been an invaluable resource to my business..."
Sue Ricks
Life Change Facilitator

Read more Testimonials or Success Stories

Latest From The Blog

Narrowing your Marketing Target

Narrowing your Marketing Target

Being able to send out targeted marketing emails can be hugely important, but the key word there is “targeted.” How do you make sure you reach those p...

Read More
Are you on top of your Communication Game?

Are you on top of your Communication Gam…

The key to cloud hosted CRM systems is that they allow you to communicate from wherever you are. Keeping knowledge flowing. In business, like in dail...

Read More
Climb Every CRM Mountain

Climb Every CRM Mountain

Welcome back! I hope you had a good break over Christmas and were able to enjoy your time off. I hope it’s not too difficult to get back into your ol...

Read More

Got a Question?

Who are OpenCRM?

OpenCRM was launched in 2005 and is still owned and operated by the same people who started it all. Our HQ is based just outside the picturesque market town of Richmond, North Yorkshire, UK. Our customers range in size from start-ups, mid-market businesses to large corporate enterprises. Users of OpenCRM are based around the world and across all continents.

More About Us

Can I easily customise OpenCRM?

We know that all businesses will use OpenCRM in different ways and we recognise that as such, every company will want to hold different information in their system. For example, you can add as many custom fields to your system as you need: showing, hiding, and rearranging both custom and system fields to best suit your business. These fields can be added in any module and, with over 20 different types of custom field, you can tailor your system to meet your needs.

Learn More

What software do you integrate with?

OpenCRM can integrate with a wide range of external applications, including Outlook, Google, Sage, Dropbox, and Jotform, just to name a few. If you're interested in learning more about any of these options, why don't you head over to our Integrated Features page to find out if one or more of OpenCRM's integration options are right for you?

See Integration Options

What People Think

Would recommend us 91%
Real support that delivers 87%
Incredibly flexible solution 82%
Nice bunch of boys & girls 97%
Just made CRM easy 74%

If you would like to read more about what our customers think about us, check out our Success Stories.

OpenCRM Flickr Feed

Twitter Feed

OpenCRM Are you stuck #InTheWild? Get tame and ready for action with #OpenCRM
OpenCRM Do you reach the right people with your #marketing messages? #OpenCRM #OpportunityManagement


Software Add-ons Ltd
1 Battalion Court
Colburn Business Park
North Yorkshire
United Kingdom
+44 (0)1748 473000
+44 (0)870 125 5962
Reg #:
England & Wales 05387424

marker Find on Google Maps


What's on your wild s…

The business world is a jungle. It’s hard enough getting business, your internal team should be a well organised pack, hunting in harmony. When you run a business you will want to make sure you have the right tools in your arsenal to get every sale you can get. Without becoming pushy, needy or insistent, you want to portray a calm and in control demeanour. Take the giraffe for example. It is a calm pacific creature. It harnesses the power of its...

Hidden Marketing, Sec…

Last week when I was writing this post, the BBC ran an article about subliminal advertising. They talked about how it first was introduced in the 1950s and how uncomfortable we still are with the idea of our decisions being influenced without our knowledge (not terribly surprising). What was interesting, however, was the test that was carried out by the BBC to see if they could subliminally influence a group of people to choose one type of drink over other...

Breaking the Ice

Why did two penguins jump up and down on their first date? …so they could break the ice!* Making a strong first impression with your customer’s is a crucial part of any customer relationship. Within the first few minutes of a conversation, a customer can get the gist of whether you are professional, approachable, and reliable, or not! Therefore, making sure you have the right tools to make that first impression the best it can be, is essential. Here at OpenCRM, our Project...

Man Flu got you down?

In a Cloud based solution, everything is at your fingertips. Make sure to maximise that information you share between your teams. It’s the season of Man flu. People get sick, and they stay at home in the hopes to get better and not contaminate the rest of their teams. Not only are companies struggling with illness, with extreme snow and rain, sometimes it is just safer all around to stay at home to work. But, what will you do when your...

Landing with OpenCRM

Hi. I’m Gemma. I joined OpenCRM in October. My past few weeks have taught me not only that CRM means different things for different companies, OpenCRM stands for something beyond “Customer Relationship Management”. I have learnt how fantastically our teams will work not only for, but also WITH you. Giving you, our customer, the best web based CRM experience possible. Honestly, these guys and gals are amazing! As part of my training I have been using and experimenting with the different...

Hit the Ground Runnin…

It sounds so cliché but I am going to make 2015 the year of ‘can try’ and not ‘can’t’. I have always thought I was a driven person, but the more time passes by, the more I get set in my ways. I have noticed I have started putting myself into certain metaphorical boxes; which, quite frankly are an underestimated evaluation of myself and are not fair to my actual ability and talent. I have become a bit lazy I...

Do you want to be a p…

To get your CRM project up and running, often you’ll have a team. Cloud hosted solutions allow your team to be all over the place but still have one focal point: success. What makes a CRM Project like a F1 race team? They are Fast With the right hand holding and co-ordination we like to get projects off the ground swiftly and efficiently. Communication is essential for the swift progression of the project implementation. They are Reliable Once your project is up and running, you...

OpenCRM 2015 – Here I…

Don’t you just love the fresh feeling you get when you start a new year? Taking time off has a great effect on one’s psychological state, I feel refreshed and keen to get started. I am really quite excited about what 2015 has to bring. We are working on some great projects which will come to bloom this Spring, these will be followed by lots more exciting things which are in our pipeline. The one thing that has helped me to relax...

Feeling ‘Christmassy’…

I could spend this post talking about lead conversations, time management, and how much our cloud hosted CRM software could help your business improve as we approach the New Year, but instead I want to ramble on about Christmas! Yay! As you know, today is Christmas Eve. Here at OpenCRM we are all very excited for the celebrations to begin, focusing on our daily tasks is becoming a real fight of endurance. I am definitely feeling Christmassy! I have been designing Christmas marketing...

Christmas and Time Ou…

I have been counting down the days to Christmas since the 1st of December. Now, it’s less than a week until the big day and my focus is really trying to get all my Projects here at OpenCRM to a place where I can leave them until the 5th of January. Some of these Projects involve work for customers, while others are more to do with larger scale projects, things that will have an effect on our customers, but not for...

Baa Humbug

This week my colleague Ashley and I met up and had a very successful craft night. Although this kind of behaviour is not unusual for us, we did have a good excuse; we were crafting homemade jumpers for OpenCRM’s annual ‘Cheesy Christmas Jumper’ competition, in aid of the charity Papyrus. Instead of spending our money on the jumpers, we thought let’s ‘up-cycle’ old jumpers, and save all the money for the good cause. It is quite easy at this time of...

How do you keep your …

When you have a full team of eager Sales people. how do you keep them motivated? When you have a hosted solution, it means even your traveling Sales people can connect and keep everything up to date. The visuals they need to keep motivated have been integrated into OpenCRM in the form of the pipeline in the Opportunities module, and the target widget in the side bar. I love using the target. In my new role in the sales team, I am in...

The 12 Days of CRM

On the twelfth day of Christmas my CRM gave to me Twelve Leads Converting, Eleven hot Campaigns, Ten perfect Projects, Nine new Invoices, Eight Tickets closing, Seven signed Sales Orders, Six (hundred) additional Settings, ...Five golden reports... Four lovely layouts, Three email templates, Two quotes expiring and, A new ac-ti-vi-ty

A Very OpenCRM Christ…

We had our office Christmas party on Friday…it was quite the event. The evening started out with an epic battle of wits, fought on a laser-tag battleground. After several hours of the most intense laser-fuelled warfare ever waged by a CRM company, no clear winner could be seen, the Data Dragons and Server Sharks had, against all odds, fought to a draw. When the smoke had cleared from the first battle, the Data Dragons had emerged victorious. Spurred on by the...

Roll up, roll up, it’…

At this time of the year, not only do our stockings getting stuffed full of presents, our inboxes get stuffed full with lots of emails. Marketers are working around the clock to send out their email campaigns with bright, bold and beautiful designs to try and entice us in to their never-ending offers of special Christmas discounts. Trying to stand out from the crowd at this time of year is tricky. That is why I have put together a few pointers...