Manage Your Customers

Quickly and Easily with OpenCRM



We have a wealth of web based CRM experience, so you can be sure we know what we're doing and we do it professionally. A real dynamic CRM solution.



We aim to be the best at what we do, we listen, adapt, and develop, making us a leading force in the cloud industry. Your Anytime, Anywhere solution.



We never forget that business is about people and human-to-human relationships, we try our best to communicate in a friendly, human and personal way.



We are a modern, in touch, forward thinking, and switched on company and this is translated into a simple yet sophiscated, hosted CRM solution.

OpenCRM in Action

They say that seeing is believing, so sit back and let us take you on a guided tour of our system. The video is less than 5 minutes and will give you a first glimpse of what we hope will be your future CRM system. If you like what you see, why don’t you head over to our demo and take it for a test drive?

Watch introduction video...

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View our Price Comparison

If you’ve been shopping around for a CRM system, either because you’re thinking of switching from your existing provider or are just dipping your toes into the vast ocean that is the world of CRM, why don’t you have a quick look at how we stack up against the competition?

See for yourself...

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What is CRM anyway?

Have you been told you need a CRM system, but aren’t quite sure what they are or how they work? Never fear, help is here! Our goal isn't just to sell a product, we're here to make sure your CRM is right for you and your business. Why not start by following this link to learn all about what CRM stands for and how it can help your business.

Find out more...

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Call in the Experts

OpenCRM is a system that has something for everybody. It is a filled with features and functions designed to make your business life easier. Whether you’re looking for a tool to help you manage your Sales Process, Support Desk, Marketing, Projects, or just about anything else, we’ve got you covered.

Take a look...

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Take it for a spin

There's nothing like actually test driving a car to know if it's really the one for you. The same goes for CRM systems, you should always test out a system to make sure you like the way it handles and if it really suits your needs. Why don't you have a look at our demo and see if OpenCRM is the right system for you?

Try before you buy...

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Any Questions?

Have you got a few specific questions about what OpenCRM can do? Why don’t you chat with one of our friendly sales representatives? They’ll do their best to answer any questions you might have and you can get a feel for what we’re like as a company.
It’s a win-win situation!

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Don't just take our word for it.

Read what our customers have said about us...

These days it’s second nature to look for customer reviews and ratings. So why don’t you have a read through what our customers have to say about us and get an idea about what we can do for you?

"Straight talking ..? Balanced advice ..? Knowledgeable insight ..? If what you are looking for is top quality cloud solution and innovative advice based on high levels of professionalism, then it is worth talking with OpenCRM. Their collaborative approach to crm business solutions means that they work WITH your sales force, and the end result is so much more a long term solution."
Andrew Dent Innovit
"We have been using OpenCRM for a number of years now and we would really struggle without it. It is cost effective and easy to use and when linked with Sage it provides a very formidable hosted crm package. MC Ware are a very busy IT firm and we cannot afford downtime and I'm happy to say that with OpenCRM we haven't experienced any at all."
Jonathan Wheatley MC Ware
"It's refreshing to work with such a supportive and organised company. OpenCRM has been an invaluable resource to my business..."
Sue Ricks Life Change Facilitator

Read more Testimonials or Success Stories

Latest From The Blog

From The Archive: Gold or Garbage?

From The Archive: Gold or Garbage?

Big data is all around us. It is the backbone of the core business of a company such as Amazon, or Tesco’s loyalty card scheme. Rather than being a co...

Read More
Is There a Place for the Apple Watch?

Is There a Place for the Apple Watch?

The Apple Watch. We’ve all heard about it, we’ve all seen the host of celebrities wearing their £12k version. It’s like the general election all over ...

Read More
Walk to Work Week

Walk to Work Week

This week is Living Streets’ annual event: Walk to Work Week. It is something that we, as a company, really enjoyed last year and that I personally ha...

Read More

Got a Question?

Who are OpenCRM?

OpenCRM was launched in 2005 and is still owned and operated by the same people who started it all. Our HQ is based just outside the picturesque market town of Richmond, North Yorkshire, UK. Our customers range in size from start-ups, mid-market businesses to large corporate enterprises. Users of OpenCRM are based around the world and across all continents.

More About Us

Can I easily customise OpenCRM?

We know that all businesses will use OpenCRM in different ways and we recognise that as such, every company will want to hold different information in their system. For example, you can add as many custom fields to your system as you need: showing, hiding, and rearranging both custom and system fields to best suit your business. These fields can be added in any module and, with over 20 different types of custom field, you can tailor your system to meet your needs.

Learn More

What software do you integrate with?

OpenCRM can integrate with a wide range of external applications, including Outlook, Google, Sage, Dropbox, and Jotform, just to name a few. If you're interested in learning more about any of these options, why don't you head over to our Integrated Features page to find out if one or more of OpenCRM's integration options are right for you?

See Integration Options

What People Think

Would recommend us 91%
Real support that delivers 87%
Incredibly flexible solution 82%
Nice bunch of boys & girls 97%
Just made CRM easy 74%

If you would like to read more about what our customers think about us, check out our Success Stories.

OpenCRM Flickr Feed

Twitter Feed

OpenCRM Is it a bird, is it a plane? No it’s a OpenCRM #BusinessSuperhero


Software Add-ons Ltd
1 Battalion Court
Colburn Business Park
North Yorkshire
United Kingdom
+44 (0)1748 473000
+44 (0)870 125 5962
Reg #:
England & Wales 05387424

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Business Super Hero o…

May’s #BusinessSuperhero goes the ultimate entrepreneur, Elon Musk, the engineer, inventor, and investor. On his lengthy CV are the following titles: founder, CEO, and CTO of SpaceX, chairman of SolarCity, as well as co-founder of both Tesla Motors and PayPal Inc. – phew, what a list. Elon has been picked as our business superhero for May because, out of all the current entrepreneurs, I’d say he is the best example of somebody who defines entrepreneurship. He helped build PayPal and...

Fitness Novice to Fun…

The past ten days have been exceptionally active for the team at OpenCRM. We achieved our best last week in clocking up 117 miles for "Walk to Work Week" and the weekend prior to this, a bunch of us tackled a 15 mile practice walk ahead of our "Yorkshire 3 Peaks" challenge. Now get that image out of your head! We are not all Lycra clad, muscle bound gym worshippers- well maybe one or two of us come close to that stereotype. But the...

North Yorkshire Rebra…

Once upon a time, it was cities that dictated the pace of progress, pushing change and the evolution of society. Now this can no longer be taken for granted, and the countryside is biting back! Technological businesses today are just at home whether in a city loft or a converted barn in the middle of nowhere. Urbanisation is not a new phenomenon. When the industrial and agricultural revolutions got underway, people started moving to industrial cities and larger towns in their...

Walk this way

So our #walktowork week is over. 117 miles later and what a week it has been. It does seem that all we talk about here at the moment is walking, perhaps the outside world might be getting the impression that we are all just a group of country bumpkins. But to tell the truth we kind of are, just with a little twist of tech, web and CRM saviness, and why not? There are many positives to working up North; not only...

Multi-Channel Custome…

As a former Customer Service Manager and a lady of a certain age, I remember when customer service meant being sat behind a desk, Monday to Friday, 9am to 5pm, dealing with a queue of customers who had questions or complaints.   Long gone are those “good old days”.   Today, customers have many different types of technology and applications at their disposal. Thanks to this, the task of providing an integrated and successful customer service experience is now the ultimate challenge to any...

4 Ways Of Improving Y…

You might have a great product. A fantastic sales team. State of the art manufacturing. An understanding and caring telephone support team. A beautiful website. Surely all of the above are the makings of a great success story? However if those individual elements don’t come together and work in fusion, it’s like having a pile of jigsaw puzzle pieces and no image on the box telling you what you are supposed to see. Bringing those individual pieces together means increasing business...

Extra! Extra! Read Al…

We have some news to tell you…in fact, we seem to always have news to tell our customers and future customers. So much so that we decided to add a whole new section to our website devoted entirely to our Big News! This page will be the go-to place to find out all about our latest press releases and coverage. Previews of our newest features will be added as the come, so you can go straight from our News page...

A Brew With…Y3P

Here at OpenCRM, we do enjoy a good chinwag – who doesn’t? So each month we are going to have #ABrewWith an organisation, business, or a particular individual that we blooming love! This month we are talking to our very own #Y3P team. These guys are planning some major fundraising in June…have a read below to find out what’s going on from our Richmond hub. What is #Y3P? #Y3P is a group of individuals from OpenCRM and Arch, the Durham Recovery...

Top Five Ways To Comm…

In our day and age, communication and its methods of delivery have become so varied that just a simple letter sometimes just does not do. Letters are now known to be official, or “out dated” method of communication. In a successful business, we need to identify how best to communicate with a busy and pressured team, without losing time and efficiency. Here at the OpenCRM office we have five, (yes five!!) ways of communications with one another. Face to Face A conversation...

Welcome to the World …

A long time ago in an office far, far away, two members of the OpenCRM marketing team were busy thinking of ideas on how they could demonstrate their company’s cloud hosted CRM software to potential customers in the best way possible. Putting themselves in the shoes of their leads, they thought what if we could have ‘personas’ who people choose to view the system, through their eyes? In other words, these digital personas will allow the User to experience a fully customised...

From The Archive: See…

A large database on a CRM solution contains a massive amount of information. To sort through this and filter and search for records you need potentially means a lot of work. This is where using Views comes into effect. Views are essentially pre-saved searches, offering the results you need without having to go through the search. This means you can create endless numbers of views and filter the data as precisely as you need. Want a list of Invoices that are...

Blossoming Questions

As Microsoft announced their proposed launch date for Windows 10 this week, it got me thinking about our upcoming launch of OpenCRM V4 and whether or not our customers have the same burning questions that Microsoft clients have regarding this latest version of Windows. Is the OpenCRM customer silently asking questions like the following: Will this updated version function in a similar way? How will my experience change as the user? And for my company overall? /li> Have familiar and long established functions...

Are You Making the Mo…

When it comes to cloud CRM systems, it can be difficult to choose which one is the perfect match for your company. We get that, what we find with a lot of our clients is that they might have a CRM program in place, but due to a lack of understanding, customer care and training it is not being used to its potential. It unfortunately happens all too often. Something we all agree on is that a CRM system can...

Embedding new starter…

It’s always interesting when new people start at work. Often when a team has worked together for a long time, habits set in and everyone is used to a certain daily office routine. This can be difficult to change, as new arrivals won’t want to upset the apple cart but would rather slip quietly into the scenery. But at the same time this can bring a disruptive element and not necessarily a negative one. You have a rare opportunity to re-assess...

A Truly Great Achieve…

It is incredible how most days I am inspired by the great achievements completed by the remarkable people I read about in the news. A few months ago, I was impressed by yet another technological innovation from Apple, the Apple Watch and before that, the European Space Agency’s incredible Rosetta Mission. This month, I have been following the absolutely gob-smacking race untaken by Sir Ranulph Fiennes. At the respectable age of 71, he has become the oldest Briton to complete the...