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CRM-Online-About-Us

Overview

You wouldn't think that an office in rural North Yorkshire could have quite as diverse a group of people as we do, but we've somehow managed it. We've got five different nationalities, seven languages, and the strangest collection of back-stories you'll ever hear. There's a lawyer, a punk-rocker, an artist/animator, an actress/singer, two drummers, an archaeologist, a nurse, and a bio-chemist.

Just imagine the office banter.

It is this colourful selection of personalities that makes us stand out from the crowd and provide something unique to the world of CRM.

We like to think of ourselves as a professional bunch and we work hard to make sure our customers' needs are met. At the same time, we know that our customers are people like us and would much rather deal with someone who they can have a chat with and relate to, it just makes for a nicer working day.

It sounds cheesy but we pride ourselves on our "can do" attitude which, combined with our more personal approach, is why we maintain a high success rate with our clients.

Don’t believe us, why don’t you see for yourself...

Success Stories

Part of our ethos here, and something we firmly believe in, is that every business needs something slightly different from their CRM system. If you’re curious about how OpenCRM can be tailored to meet your needs, why not take a look at how others have achieved their goals and read our success stories?

Read More...  

Testimonials

You’ve had a read through what we have to say for ourselves, but you might say that we’re a little bit biased. For an opinion with a bit more perspective, why not get a feel for what our customers think of us, take a look at our testimonials.

Read More...

Meet Our Management Team

Graham Anderson
// CEO & Founder
Before I got my start in the tech industry as part of Apple's UK Mac launch team, I was a professional drummer (notice I didn’t say musician). But once I got in, I was hooked and I’ve been involved in the tech industry, primarily software development, for over 25 years. I founded the business and now have the enviable title of System Architect (as well as Managing Director) here at OpenCRM.

Helen Burton
// Creative Director
Working with teenagers in education may seem an unlikely start for someone in the CRM world, but I’ve found it invaluable when trying to understand our team of developers and what they need! As one of the original three of our company, I look after finance and work closely with our design team to ensure that the interface of OpenCRM is as accessible as possible.

Phil Marsay
// Technical Director
I graduated from Durham University with a degree in Computer Science and took on a couple of temp jobs while looking for a career in software development. I met Graham and Helen about 6 months after finishing Uni and together we built up what we now know as OpenCRM. Back then I was rapidly learning my trade very much in the deep end of agile software development in a start-up company environment. Now I have the daunting task of co-ordinating our development team and looking after our hosting infrastructure. I would say that, outside of snowboarding, OpenCRM is my greatest passion (in fact, they are probably about tied).

Paul Ryder
// Operations Director
I started my working life bartending in a nightclub before working my way up into management and was eventually running pubs around the Midlands. I later graduated from the Open University with a Bachelor of Laws. While still a student, I started working on the support desk here at OpenCRM before moving into project management, where I eventually moved up from Operations Manager to Operations Director. I now have responsibility for both our projects and support teams. When not at my desk I’m likely to be covered in mud on my mountain bike or trying to keep up with Phil in the snow.

 

#WeAreOpenCRM

Twitter Feed

OpenCRM As you company grows, how do you make sure everyone knows about the important work that others are doing? https://t.co/2SPteasdAn
OpenCRM Access your #CRM data while you're out and about…even if you don't have signal! https://t.co/MoGjI8AVEV https://t.co/vInS7sqva5

Address

HQ:
Software Add-ons Ltd
(OpenCRM)
1 Battalion Court
Colburn Business Park
Richmond
North Yorkshire
DL9 4QN
United Kingdom
Tel:
+44 (0)1748 473000
Fax:
+44 (0)1748 348003
Skype:
OPENCRM_UK
Reg #:
England & Wales 05387424

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News

Put The Needle on The…

Sometimes it can take an eternity to find exactly what you are looking for. I know when I’m at home scanning through my records (you now those big round things with music on that have recently come back into fashion) deciding on something to listen to, I struggle to find what I’m looking for. Now may or may not be the time to mention that of course I’ve sorted my vinyl alphabetically by artist, as it seems the most obvious...

Company Catch-ups are…

Later this week, everyone here at OpenCRM will be putting our normal, day-to-day work on hold to sit in a room together and basically give a status update. This is a monthly meet up for us that originally started with our developers showing off their latest cool bits of code. The whole thing started as our company started to grow. When we were all in the same room (and there were only 5 of us), it was easy to know what everyone...

Tidying Up for your S…

With those all-important Summer Holidays fast approaching we need to make sure that we are on top of all of those tasks that we need to do before we go away and make sure we are prepared for our return. We have all had the feeling’ ‘Did I remember to ?…..’ whilst sat at the Airport of 200 miles down the road. By using a combination of Views, Reminders, and Scheduled Activities in OpenCRM we can ensure we get everything done...

Surveying your Servic…

Our HelpDesk module has some really clever features in it; from auto-copying in FAQs, to embedding comments and/or solutions in replies; from easy reviewing of history, to SLA triggered status and reminders. It is full of great features that are there to help any customer service team breeze through their list. But there is one feature that is so useful in terms of oversight of the whole team, but that almost never gets the recognition that (I think) it deserves. And that...

Don’t Leave Your Cust…

If you read online reviews, often the ones that will stand out are the bad reviews. I think people are more inclined to leave bad feedback rather than good. It kind of makes sense - if you have paid for a service, and you’ve received what was promised, then at the end of the day that should be normal. So if something has gone wrong whether it be a meal that didn’t live up to expectations or a delayed journey...