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CRM-Online-About-Us

Overview

You wouldn't think that an office in rural North Yorkshire could have quite as diverse a group of people as we do, but we've somehow managed it. We've got five different nationalities, seven languages, and the strangest collection of back-stories you'll ever hear. There's a lawyer, a punk-rocker, an artist/animator, an actress/singer, two drummers, an archaeologist, a nurse, and a bio-chemist.

Just imagine the office banter.

It is this colourful selection of personalities that makes us stand out from the crowd and provide something unique to the world of CRM.

We like to think of ourselves as a professional bunch and we work hard to make sure our customers' needs are met. At the same time, we know that our customers are people like us and would much rather deal with someone who they can have a chat with and relate to, it just makes for a nicer working day.

It sounds cheesy but we pride ourselves on our "can do" attitude which, combined with our more personal approach, is why we maintain a high success rate with our clients.

Don’t believe us, why don’t you see for yourself...

Success Stories

Part of our ethos here, and something we firmly believe in, is that every business needs something slightly different from their CRM system. If you’re curious about how OpenCRM can be tailored to meet your needs, why not take a look at how others have achieved their goals and read our success stories?

Read More...  

Testimonials

You’ve had a read through what we have to say for ourselves, but you might say that we’re a little bit biased. For an opinion with a bit more perspective, why not get a feel for what our customers think of us, take a look at our testimonials.

Read More...

Meet Our Management Team

Graham Anderson
// CEO & Founder
Before I got my start in the tech industry as part of Apple's UK Mac launch team, I was a professional drummer (notice I didn’t say musician). But once I got in, I was hooked and I’ve been involved in the tech industry, primarily software development, for over 25 years. I founded the business and now have the enviable title of System Architect (as well as Managing Director) here at OpenCRM.

Helen Burton
// Creative Director
Working with teenagers in education may seem an unlikely start for someone in the CRM world, but I’ve found it invaluable when trying to understand our team of developers and what they need! As one of the original three of our company, I look after finance and work closely with our design team to ensure that the interface of OpenCRM is as accessible as possible.

Phil Marsay
// Technical Director
I graduated from Durham University with a degree in Computer Science and took on a couple of temp jobs while looking for a career in software development. I met Graham and Helen about 6 months after finishing Uni and together we built up what we now know as OpenCRM. Back then I was rapidly learning my trade very much in the deep end of agile software development in a start-up company environment. Now I have the daunting task of co-ordinating our development team and looking after our hosting infrastructure. I would say that, outside of snowboarding, OpenCRM is my greatest passion (in fact, they are probably about tied).

Paul Ryder
// Operations Director
I started my working life bartending in a nightclub before working my way up into management and was eventually running pubs around the Midlands. I later graduated from the Open University with a Bachelor of Laws. While still a student, I started working on the support desk here at OpenCRM before moving into project management, where I eventually moved up from Operations Manager to Operations Director. I now have responsibility for both our projects and support teams. When not at my desk I’m likely to be covered in mud on my mountain bike or trying to keep up with Phil in the snow.

 

#WeAreOpenCRM

Twitter Feed

OpenCRM We're always on the look out for the right person to join our team. #Career #Job #NorthYorkshire #Yorkshire https://t.co/4vbC9Ndxsq
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OpenCRM The reason OpenCRM is special comes down to the range and depth of our feature library. https://t.co/qUBK9KuD1Y
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Address

HQ:
Software Add-ons Ltd
(OpenCRM)
1 Battalion Court
Colburn Business Park
Richmond
North Yorkshire
DL9 4QN
United Kingdom
Tel:
+44 (0)1748 473000
Fax:
+44 (0)870 125 5962
Skype:
OPENCRM_UK
Reg #:
England & Wales 05387424

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News

Credit Funding in Ope…

Earlier this week, we completed a minor release that will be bringing some exciting new features and enhancements to our customers’ systems over the coming weeks. You can find a little introduction to the two big ticket items over in our version release news story and further details will be available to all our customers in the release notes, published on our own customer portal. But I want to talk about one of the “minor” features that will be included in...

Business Efficiency –…

One of the main purposes of using a CRM is to promote your business efficiency – let you concentrate on running your business whilst the CRM takes care of processes and data management. Because of this, we are mindful that shortcuts and ease of use are keys to a successful CRM implementation and as a result we are always developing enhancements here and there to make the user experience that much slicker. As we prepare to launch the latest updates to...

Avoiding Holiday Chao…

Year end is here, hooray, you made it! But along with all the reporting and financial fun (not) that you have to tackle at this time of the year, there’s one more job that needs to be managed: the holiday rush. No, that the Christmas holiday rush, but the one where everyone suddenly remembers that they have a few days of holiday to use up and are desperate to organise “just a few days off.” In the last month of the financial year…and...

Being Part of the Com…

This can be a very difficult balance, do you do this just to gain some recognition or is a genuine effort to add something to your community or the place where you work? My son came to me recently as a coach of an under 8’s football team and asked if we would like to sponsor the kids with a new strip. After a short conversation, we decided that we would be delighted to and it would be a great thing...

Cloud Perspectives – …

Cloud storage is a big step towards streamlining your business. It allows you to store your client details and other information in a manner that is accessible from anywhere, at any time. You can build up a great web of data by interlinking Companies and Contacts with all manner of actions, sales details and support requests, helping you build a complete customer profile. Just like those clients, your own business is not a static entity - you are constantly evolving. Staff...

Having the Right Pers…

It is a common pitfall, especially in the tech industry, to assume that known tasks are therefore easy tasks. That just because you know how to do something (and that everyone in your office knows how to do the same thing), it is actually common knowledge. What do I mean by this? Let me give you an example: I was recently having a conversation with one of our developers about a new piece of software I wanted to introduce and had been...