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You wouldn't think that an office in rural North Yorkshire could have quite as diverse a group of people as we do, but we've somehow managed it. We've got five different nationalities, seven languages, and the strangest collection of back-stories you'll ever hear. There's a lawyer, a punk-rocker, an artist/animator, an actress/singer, two drummers, an archaeologist, a nurse, and a bio-chemist.

Just imagine the office banter.

It is this colourful selection of personalities that makes us stand out from the crowd and provide something unique to the world of CRM.

We like to think of ourselves as a professional bunch and we work hard to make sure our customers' needs are met. At the same time, we know that our customers are people like us and would much rather deal with someone who they can have a chat with and relate to, it just makes for a nicer working day.

It sounds cheesy but we pride ourselves on our "can do" attitude which, combined with our more personal approach, is why we maintain a high success rate with our clients.

Don’t believe us, why don’t you see for yourself...

Success Stories

Part of our ethos here, and something we firmly believe in, is that every business needs something slightly different from their CRM system. If you’re curious about how OpenCRM can be tailored to meet your needs, why not take a look at how others have achieved their goals and read our success stories?

Read More...  


You’ve had a read through what we have to say for ourselves, but you might say that we’re a little bit biased. For an opinion with a bit more perspective, why not get a feel for what our customers think of us, take a look at our testimonials.


Meet Our Management Team

Graham Anderson
// CEO & Founder
Before I got my start in the tech industry as part of Apple's UK Mac launch team, I was a professional drummer (notice I didn’t say musician). But once I got in, I was hooked and I’ve been involved in the tech industry, primarily software development, for over 25 years. I founded the business and now have the enviable title of System Architect (as well as Managing Director) here at OpenCRM.

Helen Burton
// Creative Director
Working with teenagers in education may seem an unlikely start for someone in the CRM world, but I’ve found it invaluable when trying to understand our team of developers and what they need! As one of the original three of our company, I look after finance and work closely with our design team to ensure that the interface of OpenCRM is as accessible as possible.

Phil Marsay
// Technical Director
I graduated from Durham University with a degree in Computer Science and took on a couple of temp jobs while looking for a career in software development. I met Graham and Helen about 6 months after finishing Uni and together we built up what we now know as OpenCRM. Back then I was rapidly learning my trade very much in the deep end of agile software development in a start-up company environment. Now I have the daunting task of co-ordinating our development team and looking after our hosting infrastructure. I would say that, outside of snowboarding, OpenCRM is my greatest passion (in fact, they are probably about tied).

Paul Ryder
// Operations Director
I started my working life bartending in a nightclub before working my way up into management and was eventually running pubs around the Midlands. I later graduated from the Open University with a Bachelor of Laws. While still a student, I started working on the support desk here at OpenCRM before moving into project management, where I eventually moved up from Operations Manager to Operations Director. I now have responsibility for both our projects and support teams. When not at my desk I’m likely to be covered in mud on my mountain bike or trying to keep up with Phil in the snow.



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Software Add-ons Ltd
1 Battalion Court
Colburn Business Park
North Yorkshire
United Kingdom
+44 (0)1748 473000
+44 (0)1748 348003
Reg #:
England & Wales 05387424

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