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CRM-Online-About-Us

Overview

You wouldn't think that an office in rural North Yorkshire could have quite as diverse a group of people as we do, but we've somehow managed it. We've got five different nationalities, seven languages, and the strangest collection of back-stories you'll ever hear. There's a lawyer, a punk-rocker, an artist/animator, an actress/singer, two drummers, an archaeologist, a nurse, and a bio-chemist.

Just imagine the office banter.

It is this colourful selection of personalities that makes us stand out from the crowd and provide something unique to the world of CRM.

We like to think of ourselves as a professional bunch and we work hard to make sure our customers' needs are met. At the same time, we know that our customers are people like us and would much rather deal with someone who they can have a chat with and relate to, it just makes for a nicer working day.

It sounds cheesy but we pride ourselves on our "can do" attitude which, combined with our more personal approach, is why we maintain a high success rate with our clients.

Don’t believe us, why don’t you see for yourself...

Success Stories

Part of our ethos here, and something we firmly believe in, is that every business needs something slightly different from their CRM system. If you’re curious about how OpenCRM can be tailored to meet your needs, why not take a look at how others have achieved their goals and read our success stories?

Read More...  

Testimonials

You’ve had a read through what we have to say for ourselves, but you might say that we’re a little bit biased. For an opinion with a bit more perspective, why not get a feel for what our customers think of us, take a look at our testimonials.

Read More...

Meet Our Management Team

Graham Anderson
// CEO & Founder
Before I got my start in the tech industry as part of Apple's UK Mac launch team, I was a professional drummer (notice I didn’t say musician). But once I got in, I was hooked and I’ve been involved in the tech industry, primarily software development, for over 25 years. I founded the business and now have the enviable title of System Architect (as well as Managing Director) here at OpenCRM.

Helen Burton
// Creative Director
Working with teenagers in education may seem an unlikely start for someone in the CRM world, but I’ve found it invaluable when trying to understand our team of developers and what they need! As one of the original three of our company, I look after finance and work closely with our design team to ensure that the interface of OpenCRM is as accessible as possible.

Phil Marsay
// Technical Director
I graduated from Durham University with a degree in Computer Science and took on a couple of temp jobs while looking for a career in software development. I met Graham and Helen about 6 months after finishing Uni and together we built up what we now know as OpenCRM. Back then I was rapidly learning my trade very much in the deep end of agile software development in a start-up company environment. Now I have the daunting task of co-ordinating our development team and looking after our hosting infrastructure. I would say that, outside of snowboarding, OpenCRM is my greatest passion (in fact, they are probably about tied).

Paul Ryder
// Operations Director
I started my working life bartending in a nightclub before working my way up into management and was eventually running pubs around the Midlands. I later graduated from the Open University with a Bachelor of Laws. While still a student, I started working on the support desk here at OpenCRM before moving into project management, where I eventually moved up from Operations Manager to Operations Director. I now have responsibility for both our projects and support teams. When not at my desk I’m likely to be covered in mud on my mountain bike or trying to keep up with Phil in the snow.

 

#WeAreOpenCRM

Twitter Feed

OpenCRM Enjoy the bank holiday everyone! #bankholiday #FridayFeeling #Friyay
OpenCRM Want to know more about the team here at OpenCRM? There's all kinds of great info on our blog.… https://t.co/s8fH03tBaE

Address

HQ:
Software Add-ons Ltd
(OpenCRM)
1 Battalion Court
Colburn Business Park
Richmond
North Yorkshire
DL9 4QN
United Kingdom
Tel:
+44 (0)1748 473000
Fax:
+44 (0)1748 348003
Skype:
OPENCRM_UK
Reg #:
England & Wales 05387424

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News

It's Not Easy Being G…

In the words of the world famous Kermit the Frog – ‘It’s not easy being Green’! We at OpenCRM are Green! so imagine my delight when I attended the recent North East Expo and the guys stood next to me were also green. They took the applause, however, as they also has a 6 foot frog with them. Talk about making yourself stand out! But why a 6 foot frog? As I walked amongst the various stalls and exhibitors I regularly heard ‘have you...

Always Record your Ac…

We have a long running (kinda sad) joke in the office. Whenever someone says that they forgot to do a particular job, someone will inevitably reply that they should get “some kind of system for that…maybe a CRM.” There’s always a bit of a sigh and a chuckle…I told you it was a sad joke. But the root of our vague amusement comes from the idea that, when we forget to do something, it probably is because we didn’t make a note...

Learning From Your Hi…

Humanity seems to thrive on failure. The news pages are filled daily with stories of defeat, misadventure and mishap. Business launches that flop spectacularly or a tech invention that goes wrong - for whatever reason we love to read about that kind of thing. In fact, at certain levels we have come to expect failure. Sporting fixtures for our national team or the Eurovision Song Contest are occasions where we almost relish the prospect of not winning. But lack of success...

System Config Never E…

We’re always looking for ways we can improve the service we provide to our customers. Sometimes this is a little tweak to our product and other times it is a little adjustment to our process. Sometimes these process modifications mean that we need a new way of capturing information in our own OpenCRM system. Let me give you an example: a small number of years ago, we were finding that information about new customers wasn’t always being passed across to the project...

Countdown to Xero

5….4….3….2….1….Xero Keeping on top of your current balance sheet is an essential part of anyone’s business, it answers the simple questions like... 1. Who owes us money? 2. How much do they owe? As many of you know, we have been integrating with Sage 50 Accounts package for several years now. The exciting news is that we now integrate with the Xero accounting package also. This integration is currently in beta testing, meaning that a small number of our existing customers are testing it out...

Direct Marketing With…

OpenCRM is designed to cater for a wide range of business challenges. Different clients tend to use the system for as diverse a range of problem solving as you could imagine – some will use the out-of-the-box system for general contact management whereas others like to focus on a specific function and carry out extensive custom work, designing this to meet their exact requirements. Working in the Projects team, I get to help these customers in reaching their goals for their...