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  • Concentrix

    "Extremely professional in all aspects of the work undertaken and I have no hesitation in recommending OpenCRM to others."
    Ian Dawkins
    Ian Dawkins

  • eAdvantage

    "I have worked with Graham and his team a number of times over the last few years. They have an in depth knowledge of IT and have always been able to rise to the technical challenges I've set them. Excellent."
    Peter Jenkins
  • Evolutra Canada

    "I have collaborated with Graham in the planning of the implementation of CRM. Many analysis were required and various difficulties were always resolved with the help of the team. Being on two different continents did not stop OpenCRM from providing us with top quality assistance and service. Thank you. I would highly recommend collaborating to any organisation."
    Sophie Cataford
    Evolutra Canada
  • Fire Safety Company

    "I have worked with Software Add-ons and Graham for a number of years. I have found the levels of service, support and overall helpfulness, second to none! One of the good companies still in business, I have no hesitation in recommending Graham and his team."
    Sanjay Saggar
    Fire Safety Company
  • Innovit

    "Straight talking ..? Balanced advice ..? Knowledgeable insight ..? If what you are looking for is top quality cloud solution and innovative advice based on high levels of professionalism, then it is worth talking with OpenCRM. Their collaborative approach to crm business solutions means that they work WITH your sales force, and the end result is so much more a long term solution."
    Andrew Dent Innovit
  • Laverton Computer Solutions

    "I would happily recommend Graham's services to anyone. He is extremely knowledgeable, easy to work with and the solutions that he provides work. I know a number of his clients who are constantly singing his praises!"
    Rupert Abrahams
    Laverton Computer Solutions
  • Life Coach

    "Our contacts and managing them are our lifeblood and OpenCRM is the heart that keeps them circulating effectively."
    Robert Ashton
    Robert Ashton
    Life Coach

  • MC Ware

    "We have been using OpenCRM for a number of years now and we would really struggle without it. It is cost effective and easy to use and when linked with Sage it provides a very formidable package. MC Ware are a very busy IT firm and we cannot afford downtime and I'm happy to say that with OpenCRM we haven't experienced any at all."
    Jonathon Wheatley
    MC Ware
  • ACWW

    "OpenCRM have been providing web hosting services to ACWW for over eight years and we are very pleased with the professional service received to date."
    Terry Soares
    Terry Soares

  • AKW Limited

    "Kick off meeting with OpenCRM 6 days ago. Solution, complete with data delivered today. Simple, Effective, Delivered."
    Richard Billam, Director
    AKW Limited
  • Asset Resourcing

    "We looked at a number of packages before choosing OpenCRM and almost 4 years on it is still proving to be a sound decision. The product does exactly what was promised and if we ever find ourselves needing technical assistance from the team, the solution is always swift in coming and delivered in layman's terms - essential with us!"
    Ben Sweeting
    Asset Resourcing
  • Business for Breakfast

    "Graham is a well connected professional who has a clear grasp of the issues facing many SMEs and puts this into his products and services."
    Andrew Stewart
    Andrew Stewart
    Business for Breakfast

  • Campion Capital

    "Having not had a CRM system previously OpenCRM has revolutionised our business."
    Will Maydon
    Campion Capital
  • D.P. McKendry

    "Things are going well..... Getting more into the functionality of OpenCRM every day. I’m happy that I have made the right choice of CRM provider. Your support staff have all been very responsive, friendly and efficient – best IT customer service I have received during almost 30 years in business!"
    Paul McKendry, Director
    D.P. McKendry
  • Distinctive Publishing

    "It's way better than Salesforce, OpenCRM does everything that I want for my business and more."
    John Graham
    Distinctive Publishing
  • Evolve Consulting Services

    "OpenCRM acts as my virtual IT department. As well as providing an outstanding service, they do truly go the extra mile way beyond expectations."
    Cathy Brown
    Evolve Consulting Services
  • HGA Creative

    "I am so pleased that we decided to go with you guys – your service is first rate."
    Michael Henderson, Director
    Michael Henderson, Director
    HGA Creative

  • HomeHunts

    "OpenCRM has really helped us to get organised. Having used a number of different database systems in the past, we were delighted to discover OpenCRM, a full CRM software system which was adaptable for our needs. We have worked closely with OpenCRM from the outset to develop a system which is perfect for our needs and allows us to manage all aspects of our business. The team are always great to deal with and offer a high level of support and the system keeps evolving so we regularly see new features being made available."
    Tim Swannie, Director
  • Inntabiz

    "Now that we are setting up the system I get why it is called OpenCRM. You have complete access to the system configuration options. Makes it so flexible, you can configure it to do virtually anything, hence no nasty £300 here £1,500 there for the mods you need to make it fit your business processes. Simply brilliant."
    Mark Frost

    "Graham is a wonderful guy to deal with, he has an excellent product and he is extremely attentive and responsive to his clients needs. I'd have no hesitation in recommending him and his services."
    Huw Taylor


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Software Add-ons Ltd
1 Battalion Court
Colburn Business Park
North Yorkshire
United Kingdom
+44 (0)1748 473000
+44 (0)870 125 5962
Reg #:
England & Wales 05387424

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The Cloud is Just Bet…

I’m always amazed when I speak to people who would rather keep their data in a onsite server in their office rather than the Cloud. I spoke to someone just this past weekend who was convinced that it was safer because they could see and touch that server in the back room of the office. They knew where it was and what it was doing…or at least knew that it wasn’t physically going anywhere. And I can understand the peace of mind...

Productivity is Drive…

Productivity has always been one of those things that I feel strongly about when it comes to running a business. Now you talk about giving people the right tools and finding the right job role for them all day long, but the one thing that never fails to increase a team’s productivity in my experience comes down to processes. Let me give you an example. Several years ago we had a little problem here at OpenCRM. Our sales team and our projects team...

Protect Yourself agai…

As currencies fluctuate, make sure the Value of your Quotes and Sales Orders don’t. I was listening to a conversation on BBC Breakfast the other morning when something caught my ear: No one is quite sure what the impact of Brexit will be on the strength of the pound. This can create some uncertainty when generating Quotes if you operate using a number of different currencies. Lots of systems, including OpenCRM, have the ability to integrate with an Online Currency Exchange, giving...

Find the Right Approa…

It’s not terribly surprising that a recent study presented to the British Psychological Society by John Hackston found that some people found receiving, replying, and managing their email inbox more stressful than others. The author suggested that different personality types will need to structure the way they approach their emails and to-do lists in different ways. It all makes perfect sense to me (and I’m assuming most of you). I think about the way our “always on” MD likes to work...

Making Your Data Safe…

We are so used to storing data in the cloud, it is simply how things work these days. Large swathes of your personal life are already cloud-based – all your email addresses, social media profiles, photos etc. are likely to be stored digitally. In your home you may also have connected appliances – also known as the internet of things – such as heating that is controlled via an account synced to an app on your mobile phone. But apart...

Happy Burns' Night

Everyone remembers to wish people a Happy New Year or Merry Christmas when the season approaches, but what about the other, more regional or country specific holidays? Let's say, for example, that I would like to wish a Very Happy Burns Night to all of my Scottish clients….how can I do this in the most efficient way? In the words of Mel Gibson in Braveheart..’ FILTERING !!’ The ability to filter the information or data that you have stored within OpenCRM makes...

From Website Visitor …

Your website is your shop front. You spend time, money, and effort into getting it just right and making sure that people are finding it. Once there, you want to turn as many of these people as you can into actual sales, but first you have to find out a little bit about them. Then you need to nurture that relationship, but I’m getting ahead of myself. Asking people for their contact details via a web form is pretty ubiquitous these days...

Making The Best Use O…

The end of the year tends to be something of an expensive exercise. At home you’ve spent money on food, drinks and presents. At work you have had Christmas parties and a period of closure – all in all it’s not the cheapest time of year. So if now is a time when you are looking to spend a little less, it is the perfect occasion to dig into the existing resources you have to try and make the most out...

Post-Holiday Struggle…

The first week back from the Christmas holidays is almost over and there’s a curious mixture of sadness and gladness at being back at work. There is the tiredness we all feel, the result of a slightly altered sleeping schedule and a week of indulgences and lazy days. Plus you’ve got the slight malaise from bad weather and no bank holidays until April. Finally, there’s the enjoyment that comes from accomplishing something during the day and feeling productive. Some will even look...

Forecasting for 2017

As we approach the end of 2016, it is time to start looking forward to 2017. It’s become a bit of a tradition for me to write a post with a bit of a forecast on what I think the big topics in CRM will be for the New Year. So below are the issues that I think will be the three “big ticket” items in 2017, along with some questions you might want to consider asking your CRM and SaaS...

The Office Christmas …

Last week saw the the usual out of office OpenCRM Christmas Party. Last year we got all dressed to the nines and went Private Dining at Rockliffe Hall so this year we thought how on earth are we going to top that….. PAINTBALL AND PUB!!! We headed off to No Limits Paintball for an afternoon of snipering and target practice for some and lots of ooo’s and ahh’s from others, I was the latter! We had a blast (Pardon the pun)...

Interviewing for a CR…

Whenever I’ve been to an interview, my two favourite questions to ask are: “What is a normal day for someone in this role?” and “What will be your expectations of me after the first three months?” The first question is usually answered with a quick outline of basic jobs and then quickly descends into some of the more quirky, unusual, or random tasks that sometimes crop up. Every time I’ve asked this question, I have walked away with a far better...

Is It Safe To Head Ou…

There are so many ways of receiving the news, and this information becomes so much more powerful when it is designed to answer your questions or make you aware of issues specific to you. One great example of this is Transport Scotland. They have recently worked on developing a website and companion app that lets you know in real-time along which routes their trucks have been gritting the roads. The idea behind the live monitoring is to help give motorists confidence...

Festive Decorations: …

It’s easy for people to get caught up in the festive spirit at a time like this. Some people will want to decorate their desk or the whole office. Others will bring in mince pies and sing carols, nonstop, from 9am on the 1st of December. It can make this cold and dark month feel immediately cheery. But what about people who don’t enjoy Christmas? Or don’t celebrate it? How do you make sure that no one feels left out in the...

Keep those Leads Nice…

Just in case you hadn’t noticed it is now quite cold, I know this first hand as my heating went pop last week (cue the violins). However just because it is cold outside you should still make sure you keep all those valuable Leads nice and warm. By managing your Leads correctly you make sure you get the most out of every Opportunity, whether you are entering your Leads manually into OpenCRM or automatically via your website for instance. Action Plans are...