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  • Concentrix

    "Extremely professional in all aspects of the work undertaken and I have no hesitation in recommending OpenCRM to others."
    Ian Dawkins
    Ian Dawkins

  • eAdvantage

    "I have worked with Graham and his team a number of times over the last few years. They have an in depth knowledge of IT and have always been able to rise to the technical challenges I've set them. Excellent."
    Peter Jenkins
  • Evolutra Canada

    "I have collaborated with Graham in the planning of the implementation of CRM. Many analysis were required and various difficulties were always resolved with the help of the team. Being on two different continents did not stop OpenCRM from providing us with top quality assistance and service. Thank you. I would highly recommend collaborating to any organisation."
    Sophie Cataford
    Evolutra Canada
  • Fire Safety Company

    "I have worked with Software Add-ons and Graham for a number of years. I have found the levels of service, support and overall helpfulness, second to none! One of the good companies still in business, I have no hesitation in recommending Graham and his team."
    Sanjay Saggar
    Fire Safety Company
  • Innovit

    "Straight talking ..? Balanced advice ..? Knowledgeable insight ..? If what you are looking for is top quality cloud solution and innovative advice based on high levels of professionalism, then it is worth talking with OpenCRM. Their collaborative approach to crm business solutions means that they work WITH your sales force, and the end result is so much more a long term solution."
    Andrew Dent Innovit
  • Laverton Computer Solutions

    "I would happily recommend Graham's services to anyone. He is extremely knowledgeable, easy to work with and the solutions that he provides work. I know a number of his clients who are constantly singing his praises!"
    Rupert Abrahams
    Laverton Computer Solutions
  • Life Coach

    "Our contacts and managing them are our lifeblood and OpenCRM is the heart that keeps them circulating effectively."
    Robert Ashton
    Robert Ashton
    Life Coach

  • MC Ware

    "We have been using OpenCRM for a number of years now and we would really struggle without it. It is cost effective and easy to use and when linked with Sage it provides a very formidable package. MC Ware are a very busy IT firm and we cannot afford downtime and I'm happy to say that with OpenCRM we haven't experienced any at all."
    Jonathon Wheatley
    MC Ware
  • AKW Limited

    "Kick off meeting with OpenCRM 6 days ago. Solution, complete with data delivered today. Simple, Effective, Delivered."
    Richard Billam, Director
    AKW Limited
  • Asset Resourcing

    "We looked at a number of packages before choosing OpenCRM and almost 4 years on it is still proving to be a sound decision. The product does exactly what was promised and if we ever find ourselves needing technical assistance from the team, the solution is always swift in coming and delivered in layman's terms - essential with us!"
    Ben Sweeting
    Asset Resourcing
  • Business for Breakfast

    "Graham is a well connected professional who has a clear grasp of the issues facing many SMEs and puts this into his products and services."
    Andrew Stewart
    Andrew Stewart
    Business for Breakfast

  • Campion Capital

    "Having not had a CRM system previously OpenCRM has revolutionised our business."
    Will Maydon
    Campion Capital
  • D.P. McKendry

    "Things are going well..... Getting more into the functionality of OpenCRM every day. I’m happy that I have made the right choice of CRM provider. Your support staff have all been very responsive, friendly and efficient – best IT customer service I have received during almost 30 years in business!"
    Paul McKendry, Director
    D.P. McKendry
  • Distinctive Publishing

    "It's way better than Salesforce, OpenCRM does everything that I want for my business and more."
    John Graham
    Distinctive Publishing
  • Evolve Consulting Services

    "OpenCRM acts as my virtual IT department. As well as providing an outstanding service, they do truly go the extra mile way beyond expectations."
    Cathy Brown
    Evolve Consulting Services
  • HGA Creative

    "I am so pleased that we decided to go with you guys – your service is first rate."
    Michael Henderson, Director
    Michael Henderson, Director
    HGA Creative

  • HomeHunts

    "OpenCRM has really helped us to get organised. Having used a number of different database systems in the past, we were delighted to discover OpenCRM, a full CRM software system which was adaptable for our needs. We have worked closely with OpenCRM from the outset to develop a system which is perfect for our needs and allows us to manage all aspects of our business. The team are always great to deal with and offer a high level of support and the system keeps evolving so we regularly see new features being made available."
    Tim Swannie, Director
  • Inntabiz

    "Now that we are setting up the system I get why it is called OpenCRM. You have complete access to the system configuration options. Makes it so flexible, you can configure it to do virtually anything, hence no nasty £300 here £1,500 there for the mods you need to make it fit your business processes. Simply brilliant."
    Mark Frost

    "Graham is a wonderful guy to deal with, he has an excellent product and he is extremely attentive and responsive to his clients needs. I'd have no hesitation in recommending him and his services."
    Huw Taylor
  • Morgan Keating

    "The team at OpenCRM are highly responsive, customer focused and knowledgeable. Graham always offers creative solutions, often within budgetary constraints."
    Kate Bloomfield
    Kate Bloomfield
    Morgan Keating



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Software Add-ons Ltd
1 Battalion Court
Colburn Business Park
North Yorkshire
United Kingdom
+44 (0)1748 473000
+44 (0)1748 348003
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England & Wales 05387424

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It's Not Easy Being G…

In the words of the world famous Kermit the Frog – ‘It’s not easy being Green’! We at OpenCRM are Green! so imagine my delight when I attended the recent North East Expo and the guys stood next to me were also green. They took the applause, however, as they also has a 6 foot frog with them. Talk about making yourself stand out! But why a 6 foot frog? As I walked amongst the various stalls and exhibitors I regularly heard ‘have you...

Always Record your Ac…

We have a long running (kinda sad) joke in the office. Whenever someone says that they forgot to do a particular job, someone will inevitably reply that they should get “some kind of system for that…maybe a CRM.” There’s always a bit of a sigh and a chuckle…I told you it was a sad joke. But the root of our vague amusement comes from the idea that, when we forget to do something, it probably is because we didn’t make a note...

Learning From Your Hi…

Humanity seems to thrive on failure. The news pages are filled daily with stories of defeat, misadventure and mishap. Business launches that flop spectacularly or a tech invention that goes wrong - for whatever reason we love to read about that kind of thing. In fact, at certain levels we have come to expect failure. Sporting fixtures for our national team or the Eurovision Song Contest are occasions where we almost relish the prospect of not winning. But lack of success...

System Config Never E…

We’re always looking for ways we can improve the service we provide to our customers. Sometimes this is a little tweak to our product and other times it is a little adjustment to our process. Sometimes these process modifications mean that we need a new way of capturing information in our own OpenCRM system. Let me give you an example: a small number of years ago, we were finding that information about new customers wasn’t always being passed across to the project...

Countdown to Xero

5….4….3….2….1….Xero Keeping on top of your current balance sheet is an essential part of anyone’s business, it answers the simple questions like... 1. Who owes us money? 2. How much do they owe? As many of you know, we have been integrating with Sage 50 Accounts package for several years now. The exciting news is that we now integrate with the Xero accounting package also. This integration is currently in beta testing, meaning that a small number of our existing customers are testing it out...

Direct Marketing With…

OpenCRM is designed to cater for a wide range of business challenges. Different clients tend to use the system for as diverse a range of problem solving as you could imagine – some will use the out-of-the-box system for general contact management whereas others like to focus on a specific function and carry out extensive custom work, designing this to meet their exact requirements. Working in the Projects team, I get to help these customers in reaching their goals for their...