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01 September 2015 Written by
At OpenCRM, our product does sell itself to a certain extent, but just like any other market leading product it needs a little help. That’s where the OpenCRM sales team come in, which includes myself. However are we surefire salespeople? My automatic response would be an unequivocally NO! We don't…
27 August 2015 Written by
Last week, The Walt Disney Company announced ambitious expansion plans to bring two iconic films – Star Wars and Toy Story – to life. At its D23 EXPO 2015, fans were told that a Star Wars-themed land will be coming to both its California and Florida parks. These will be…
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25 August 2015 Written by
If you’re looking for a dedicate app, widget, or program to help manage your support (or other) tickets, you already know that there are hundreds of products out there promising to make your support desk run smoothly and efficiently. and I’m sure they will. However, there are a lot of…
25 August 2015 Written by
We have recently welcomed another rock star, Jonny Moss, to the team (in addition to Tom-the-rock-star-come-project-manager-Chapman). He has given up his eight-year tour down under to come and work with the team at OpenCRM. We are quite the talented bunch here, with two bassists, two guitarists, one vocalist, two drummers,…
21 August 2015 Written by
It seems quite ridiculous to talk about how being sociable is key to a good customer relationship management model, but sometimes it is good to discuss the obvious. If your customers feel like you are interested in their lives and that you are easily contactable, they are much more likely…
20 August 2015 Written by
We have all been at a party or networking event where you are asked questions about yourself. Most of these will be fairly straightforward questions about what you do for a living and if you have any hobbies. Occasionally though, you’ll get something a bit more off the wall –…
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OpenCRM #DataMigration can be a real tricky one, here's a checklist of things to watch out for! https://t.co/XxorKL9MDm
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News

Your Data Migration C…

So you want to start using a new CRM solution? You might be a CRM first-timer, or you could be migrating from one CRM provider to another. Perhaps you feel your existing implementation has become too expensive or no longer meets your requirements; there are countless reasons that might prompt a move. As well as getting the new system up and running and educating your Users, one of the main challenges is getting your data brought into the system. There are a...

The Challenges of Mar…

As a newcomer to the tech industry I am learning fast that marketing Software as a Service (SaaS) is different to marketing in any other industry. Marketing in its own right is a difficult beast to tame and get right, but when you are faced with the challenge of marketing a product that you can’t hold or play with, that is constantly being updated and is only of interest to a fraction of B2B companies, it becomes a completely different species. However...

Reflecting on Technol…

It is my birthday this week (yay!) and I will be marking my 1/3 of a century…or 33 to non-number nerds. The older I get, the more I find myself using that dreaded “when I was young…” phrase and the recurring theme seems to involve the technologies that simply weren’t around back in the day, but are completely ubiquitous now. The big one that virtually always tops the list of the most important technological advances in recent time is the Internet. And...

Don't Wish 2016 Away

We are officially one month into 2016 and what a quick 35 days it has been! The food-induced coma we were all in over Christmas merely seems like a few days ago, rather than weeks. But they say time travels fast when you are having fun and that has certainly been the case at the start of this year. The team has come back motivated for 2016 and a good thing too as there has certainly been a lot going on to...

Up, Up and Away

We are lucky to be able to say that the CRM software development industry is continuing to reach new heights. The rate of businesses investing in cloud hosted SaaS, like OpenCRM, has been continuing to go up, up and away! A recent press release by Gartner predicted that there will be a further 20.3 per cent growth in the cloud hosted service industry in 2016* - so things are looking up. So where is all this hot air coming from? Data Security Cloud...

A Brew With…Matt Stim…

This month we are talking to Matt Stimpson, director at Thirsty Work, a leading provider of water cooler and drinking solutions based in the South West. Launched 18 years ago, the company offers a range of bottle and mains fed water coolers, water fountains, water boilers, and three-way filtered taps. Tell me a little bit about Thirsty Work? Thirsty Work is the leading provider of water coolers and boiler provider to businesses across the South West. We are based in Devon...

Have you stuck to you…

It’s hard to believe we are already one month into 2016. Time is moving so quickly - one moment you’re reviewing last year and making resolutions for the New Year, the next you realise Valentine’s Day and Easter stock is already on display in the supermarket. Keeping track of time and New Year’s resolutions is always quite difficult, especially when you are busy. Whether the resolution is your own personal one - mine was to get fitter (I see you dusty...

Business Superhero of…

It may seem an unusual pick for our Business Superhero feature, but with the passing of music legend, David Bowie, we’ve all been reminicising about what he meant to each one of us. The more we explored and discussed his life, the more I realised how much the business world could learn from David Bowie’s life. David Bowie was a music, fashion, and cultural icon, he had the genius ability to reinvent himself time and time again, always refusing to stand...

A Fresh Outlook on a …

Over the last few days you may have noticed the temperature has dropped a few degrees - giving us ‘fresh’ mornings as we say in Yorkshire. This also gives us the opportunity to have a ‘fresh’ look at our work focus – tenuous I know but you get it...right? Having a fresh outlook doesn’t have to be a brand new start, it can be simple things like buying yourself a new pen or work folder, a new blouse or shirt, or even...

Saving Money With CRM

Whether you are selling a product or a service, the mechanics of how to make a profit are set in stone. Before making profit, you need to cover your business costs. Staff, premises and stock are initial expenses not to mention ongoing bills and advertising. A successful implementation of a CRM solution is a serious way in which a business can start saving on overheads paving the way for increased profitability. Here are five examples of how CRM can help...

Adding Product Images…

When you are communicating with your customers and/or potential customers, you want everything to be as clear and perfectly branded as possible. This is one of those areas where using the email templates and PDF templates within OpenCRM can be so incredibly useful. You know that every email sent from your system will use the correct signature and font, as well as the exact message you need to convey. Each and every PDF template will have the correct terms and conditions...

Thank You to the Team

While many of us enjoyed 10 days off at Christmas and New Year – not everyone had this luxury, with many businesses still fully operational during this time.  As a 24-hour system, OpenCRM was also running a skeleton staff over the festive period with team members monitoring our support desk and servers throughout the holidays. I would like to take this opportunity to thank them for their efforts. We are extremely grateful for their professionalism and expertise at this time of year...

Hitting Marketing Cam…

It would be fair to say that 2015 boasted some excellent marketing campaigns. There were some pretty big launches from the technology industry - Apple, Salesforce and Spotify did a lot to get the marketing ball rolling. In my personal opinion, it was the movie industry though which set the bar higher than high last year. The three film companies that stood out for me were some nostalgic blasts from the past - these guys managed to catapult themselves into the...

OpenCRM Festive Fun!

With the holiday period fast approaching, we thought we’d encourage a bit of festive high jinks here at OpenCRM. Our final full week in the office was spent finalising work and tidying up loose end before we all disembark for Christmas with our families. But it’s not all seriousness as we thought it would be fun to pepper our busy days with a few festive activities and a good old dollop of office competitiveness. Last Monday saw the start of our five...

Business Super Hero o…

I don’t know about your office, but ours has been positively buzzing the last week over the new Star Wars film. Today, the fervour is almost out of control. We have a few who made the effort and went to see a midnight showing, staying up into the wee hours to re-connect with their childhood heroes. These brave few are being studiously avoided by those who decided to wait to see it until a more social hour, a few are out...