Adopting new CRM software isn’t always seen as a positive move by your employees. There’s often a communication gap which can drive a void of understanding between what management believe CRM will achieve hierarchically vs. how your average user views your (management) intentions. The truth is usually much less nefarious, mostly the opposite to which the common office rumour mill purports; nevertheless this negative sentiment can lead to a steeper training and acceptance curve and a painful overall experience for everyone.

This shouldn’t be the attitude to kick start your journey into

Read more ...

When you use a back office system you are trained to apply a high level of discipline. If you didn't how would your sales ledger reflect the true position of what your customer owes you, could you ever feel confident that you had a handle on your current profitability or which products are selling best and those that don't move!

Over the years businesses have spent a great deal of time making sure that the back office operations run like a well oiled machine - because they have to.

When it comes to the sales team - well traditionally not so much. But this is changing.... crazy I know, but

Read more ...

Kick start your campaign. Get the ball rolling on a local scale, watch the stream gather momentum as more and more join the flow until it becomes unstoppable majestic river. Build up your empire, record those communications, new contacts, online discussions, track your activities. Build your CRM software and reap the benefits of your connectivity, your passion for business and networking. Stay in touch with your regular customers and reach out to those you haven’t spoken to for a while. Let your contacts and business community feel your passion and watch them help spread your message.

We’d like to take this opportunity to share some good news on behalf of one of our esteemed customers, Home Hunts. Taken from their press release:

“Home Hunts, the leading luxury & investment property specialists throughout France, Monaco, Geneva, London and New York is delighted to announce it has won two 5 star awards for both ‘Best Real Estate Agency France’ and ‘Best Real Estate Agency Website France ’ at The International Property Awards 2012 - 2013.
The European Property Awards are part of a long established International Property Award and its winners’ logo is recognised

Read more ...

Phil Marsay submitted to our Yammer feed his version of Our Servers Prayer. I thought it was so cool I just had to share... Enjoy.

Our servers 
who art in England
odd be thy names
thy network come
hosting will be done
on IIS as it is in Apache
give us this day our OpenCRM
and forgive us our Joomlas
as we forgive those who have Salesforced against us 
and lead us not into high process counts
but deliver us from server alerts
for ever and ever
Amen!

(No idea where this came from, guess I just felt inspired!) :)