The way customer interactions take place is in a constant state of change. A customer may now want to talk to you face to face, or on the phone, via live chat, email, on the comments section of your site, on your twitter page or on any of your social media platforms. As well as the means of communication the tools being used are also expanding - do you want to use your smartphone, tablet, pc, softphone or even the telephone...
Despite the ever growing methods of communication available one fact remains where it always was – customers want a quick reply to their enquiries with the minimum
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