It's really easy to fall into the trap. I have been moaning about how we need to change the 'shape' of the business and not doing enough about it myself, that's when I remembered the quote "Nothing changes if nothing changes, and if I keep doing what I've always done, I'll keep getting what I've always got, and will keep feeling what I always felt."

I can't remember whose quote this is, and surfing did not help, it's the first time that Google has let me down.

So I am going to make some changes to our business and the team are all on-board, maybe that's the first rule of the change, get

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