I have recently been following a number of articles on the topic of customer service. Although it seems like a very self-evident concept it will always remain subject to discussion.

It is quite incredible during this period of economic downturn that companies aren’t investing more in customer service.  Whether this comes in shape of a friendly flight attendant, fast and efficient shop service or good post-purchase support,  the UK still seems to lag when it comes to service with a smile. Surely that smile or thank-you mail won’t break the bank and can only be beneficial in terms of

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