Microsoft seem hell bent on pushing Exchange as the panacea to all ills for small to medium business, but it just does not cut it for most organisations.
Something that we get asked all the time, and therefore are seriously writing into our RoadMap, is a data synchronisation tool to link Exchange with external databases. Users of CRM need to get their Contacts, Appointments and Tasks onto their local computers, if nothing else but to have a safety net for off-line times, which I know are few and far between, but UK business people just don't trust BT, and let's face it, BT are still
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