One great feature of CRM is the capacity to maintain your calendar in the cloud and to plan your calls, meetings and tasks – those that are imminent, recurring tasks and the longer-term projects, as well as storing details of those jobs you have successfully completed. This becomes an incredibly powerful tool when you start implementing shared calendars.

Sharing a calendar means you can see what your colleagues have planned. If you are delegating activities a quick glance at the team calendar lets you know who is free and when. If you want to plan a team meeting you can slot that quickly

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