OpenCRM gives you FREE upgrades between versions. Having recently looked at competitive CRM software solutions, most offer an upgrade plan for their application, this quite often comes at a price. Looking at Maximiser CRM 10 Freedom, their Upgrade Protection Plan costs 20% of the license costs per annum, I guess that just means that the license costs are 20% higher first year and your ongoing costs are higher if you want to protect your investment (why wouldn't you) and get the most out the selected choice of product. Just more reasons to save more with OpenCRM, the real alternative to salesforce.