My Little Voice - the OpenCRM Blog

Take a look at our Blog posts below...

Blog

Saving Passwords - as Homer says DOH!

You may have noticed that we don't have a Remember Me option on our login page. This is because it is not good practice to save login details for systems that contain sensitive data.

If this option were configured, people who have access to your computer could access your protected systems without any user control, they could impersonate you and potentially cause havoc in your name.

Even though we do not have this Remember Me option your internet browser does have technology built in that will prompt you to save your username and password when you enter login details. We strongly advise that you do not use this feature, should your computer fall into the wrong hands your access to OpenCRM will not be compromised!

From OpenCRM V3.02 this browser save feature is disabled by default and although not every browser implements the standards that we adhere to major browsers will no longer ask if you want to remember the username/password for this page.

iPhone -v- Blackberry Bold

Well, I normally don't 'go it alone' and review phones, but as a self confessed iPhone 'freak' I thought I should take a look at the Blackberry Bold to see what I was missing!

Actually, I had a conversation with David Terrar (http://www.biztwozero.com/) and he has done a review for his own blog and was telling me how the Bold was 'better'. Now once I got over the 'as if' attitude that anyone knocking the iPhone normally brings out in me, I thought, well, lets take a look.

I got hold of a Bold for a couple of days, so first, the declaration that I did not use the Bold for a prolonged period of time and it did take me a few days to get 'used' to my first iPhone (Oh how I remember the days).

I think the size of the Bold is OK, a bit chunkier to hold, but, not bad, feels good in the hand. In fairness I have to have a case on my iPhone, just to protect it - not because its easily damaged, but because I love it so much!

In short (yes I know I said review, but comment is more to the point) I think I agree with everything that most industry pundits are saying, the Bold is great, and if you don't need a *real* web browser option, and perhaps want to do some copy and paste functions (I don't, but then the iPhone does not do this, so that might explain this), with creation of documents at the top of your list, then its a good choice, however, the iPhone just does SUCH a better job if you need to browse, well not just a better job, but, a PROPER job.

So, if you want to use your OpenCRM solution, on the hoof (so to speak), then get yourself an iPhone, its just what you need.

I actually do not create long documents whilst I am on the move and if I do, then I use one of the AppStore applications for text creation and email the text to myself for formatting at my desk, and I would find it difficult to do anything else as the format of our documents has to follow a specific format, with headings and colours and we link these to OpenCRM for distribution and document management.

Oh, by the way, yes, the keyboard is good and if you like the physical keyboard type, the BB is for you, but the virtual keyboard is fine by me, I am not as quick at this typing lark anyway, so I am not interested in the max clicks per second that one BB Bold review spouted (not David' I hasten to add), I just don't think that fast, so iPhone or BB Bold makes no difference to me, its just preference.

Sales Pitch -If you want a mobile device that you can use with OpenCRM or any other web site for that matter, iPhone wins (in my opinion) hands down. But BB Bold is a good mobile, if browsing is not your main use for the device. Oh, and by the way, watch this space as the Google Android OS is going to be the big contender, especially as we have a team of 'traditional' web developers who can all write applications straight out of the box!

Salesforce Mobile on iPhone - NOT!

Just a quick update. Yes I admit it, I do road-test the competition and especially when it is in areas that we have software development being considered, and in this case I took a look at the NEW iPhone Salesforce.com Mobile add-on.

I was good, I went to the mobile store and downloaded the current version and this installed OK, I then went to Salesforce.com and signed up to a 30 day trial, so that I could see what this new iPhone add-on was going to give me. I activated the account and was ready to go.

I tried to login the FREE iPhone add-on and found out that I actually need to have an account that is mobile enabled with Mobile Licenses, so I guess that's not FREE then! That's OK, I have access to an account where I can login and trial the add-on, only to find that it did not recognise the user as being mobile enabled. So, I got that fixed, realising that you actually need to have the Professional or above Salesforce.com account to be able to get this functionality (shame for all of those mid market companies, but I guess that's why they deal with OpenCRM - sorry slipped into the sales pitch by accident :D)

Eventually tested the application and felt really disappointed, you see, we always benchmark ourselves with Salesforce.com, yes I know they are much bigger than us (at the moment), but they do 'carve out' some really good ideas, but on this occasion, you just don't get enough information. The application is just too lite.

Also, on the test systems that the Salesforce.com guys use, there must only be 100 Companies (Accounts) with linked Contacts, but on my system I have 10K Companies with multiple linked Contacts, so I guess I am going to need to the next generation iPhone that has an increase from 16GB to 100GB, just to help me store all of my stuff.

It's a good idea, but why not just browse live and save yourself the problems associated with this cut down version? Well, I tried this as well, and now I know why! That does not work very well on a mobile device, just getting logged in was a trial. I could not get a stable connection to the trial account, kept dropping out with Safari complaining about pages and rendering of pages 'squiffy'.

Sales Picth : So I guess that made me feel better, viewing OpenCRM live on my iPhone is the way to go. But we are looking at how we can push some of the data, more inteligently onto your mobile device, for when you are disconnected.

iPhone Heaven or Hell

It's that time that I have been waiting for, the release of the 3G iPhone and guess what - no stock!

So I installed V2 of the iPhone software, which actually gives me what I really need. Let me explain......

As an iPhone user there has been two features that in my opinion are just blatantly missing. Searchable Contacts list and Exchange PUSH sync.

Both of these are now available in V2... but at a price. No, Apple have not charged me for the upgrade, and yes, it did install quite easily, its just that my 2G (and I have a real contention with this label - more later), iPhone runs like a donkey!! No offence meant to Donkeys, I just wanted a racehorse.

I was always told to be careful what you wish for in this world, and I wished for V2 to be released, so there you go. I cant wait for my 3G iPhone to arrive.

Sales Pitch : Why do I like the iPhone so much more than my previous (excellent) Blackberry, you might ask? Well, its because of the browsing. I can view and login, live on OpenCRM, so no need to synchronise or download off-line versions, it just works and it is real time, so everyone at the office can see all of those activities that I am reassigning to them.

NOW BACK TO THAT 2G LABEL : I object so much because when the I purchased the iPhone (on the day of the official launch in the UK), it was sold as "more than 2G" because of the EDGE connectivity it was labelled 2.5G - yes a bit tongue in cheek, but an interesting development anyway.