I know the old saying 'Keep It Simple, Stupid!" but does that really apply when you are selecting your Customer Relationship Management Software?
Of course its easy to argue the principles are valid in any situation and especially whenever you need to interact with customers and colleagues, however, something I see a lot are potentail customers who look at what we have to offer, assume there is far more than they need and settle on a simple solution (for simple you should read feature poor) only to find out in 3 months time that to run their business effectively they need a level of
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