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Can I carry my custom fields across when converting entities?

Updated: 10 August 2011 17:16:46 OpenCRM::Leads OpenCRM::Quotes OpenCRM::Orders::Sales Orders OpenCRM::Invoice OpenCRM::Settings OpenCRM::Settings::Custom Fields

When converting from a lead to a Contact, Company or Opportunity, you can carry across custom fields from leads into any of these modules. You can see a more detailed explanation of this feature by clicking here.

You can also carry across custom fields when converting from a Quote to a Sales Order or Invoice and from a Sales Order to a Purchase Order or Invoice.

By mapping a Custom Field from one entity to another you are able to pass the field details across as part of the create function.

Once the custom fields are set up mappings will need to be created by a system administrator.  These mappings can be set up from within the Studio section of the OpenCRM settings page, under the section "Field Mapping".  This will give you a list of mappings which can be applied.  Clicking on the mapping you wish to create will display the following screen;

Mapping custom fields in OpenCRM

The fields you are mapping from are listed on the left and to the right of these is displayed a list of custom fields on the module being 'converted to'.  The module being mapped from and to are always listed on the screen as a reminder of any previous field mappings that have been set-up.

In brief, mapping from leads will give a different screen to the one which is seen when converting between quotes, orders and invoices.  The screen for mapping from leads to contacts, companies and opportunities looks like this;

Mapping from leads to contacts, companies and opportunities in OpenCRM

The field being mapped from is listed to the left, as in the other mappings screens, but it can be set up to populate custom fields on companies, contacts and opportunities at the point of conversion, as the creation of these records is all done at once when a lead is converted.

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