Generally when you copy an email address from Outlook (right click - copy address) and you paste this into any data field you might notice that this copies more information than just the email address, it often copies ;

Persons Name < email_address@company.com >

It is this format that will cause problems when you try to email from OpenCRM.

Note : When you save the record the email address will show correctly as the screen display code automatically displays the correct format and removes everything before the < bracket and everything after the > character.

The answer is to first of all check to see if the format of the email address is as above and if it is then edit the record and remove everything but the conventional format ;

email_address@company.com

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