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How do I Install , I am having problems installing , I receive error messages when installing the Outlook Add-in?

Updated: 27 January 2010 12:17:21 OpenCRM::Emails OpenCRM::Add-in::Outlook

 

DOWNLOAD LINK

Please download the Outlook add-in from the following location:

http://www.add-ons.co.uk/downloads/outlookaddin.zip

Either click on the hyperlink above or copy and paste the complete URL into your browser and select GO.

 

EXISTING USERS - (UNINSTALL FIRST)

To install this new version you should close Outlook and then remove the current installation. This can be done by;

Windows XP : Start > Control Panel > Add or Remove programs. In this list you need to find the 'OpenCRM Outlook Addin install' and then remove.

Windows Vista : Windows Menu > Control Panel > Programs and Features. In this list you need to find the 'OpenCRM Outlook Addin install' and then remove.

Once you have carried out the removal, run the set-up file located in the downloaded ZIP folder and follow the instructions on screen.

 

NEW USERS - (INSTALLATION INSTRUCTIONS)

If you are a new user to the Outlook addin, you should download and then run the set-up file located in the downloaded ZIP folder and follow the instructions on screen. Outlook should be completly closed when installing this add-in

  • if you recive any warnings regarding existing files being newer than the one that is being tried to install, please select to KEEP the existing files.
  • If you receive any messages regarding files in use, you can safely choose the IGNORE option. This occurs as some of the files are now pre-bundled with Windows and so already exist on your system.
  • If you see the error "Error initialising log file" Please see the following FAQ

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