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 We’re always up to something here at OpenCRM - from adding exciting new features, to welcoming new team members and customers.

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News Articles

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Version 3.9.6 Released

09-03-2017

Our newest version of OpenCRM will be released today, with our customers being upgraded to it starting later this week. Although this is a minor release, there are some exciting new features and enhancements that will make OpenCRM that much more valuable to its users. You can read about all of the features and enhancements available in Version 3.9.6 in our full...

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Feeling lost with Data Protection Reform? Don’t worry, it’s not just you.

27-02-2017

The big news item this year (and for the next several years to come) in the world of data security is the new EU General Data Protection Regulation. These new regulations are attempting to address the effects the changing world of technology is having on the security of all of our data, but there is a lot of uncertainty around how...

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Fusing Together Customer Service and Technology

30-01-2017

Here at OpenCRM, we've always believed that providing great customer service is just as important as providing a great system for our customers to use and tailor to their business needs. This isn't always the case in our industry. In the words of our MD, "too often customer service is relegated to second place behind technical knowhow..." Read more about where we think...

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Are You Ready for a CRM System?

25-11-2016

Our latest article poses a question that is not exactly what you might expect a CRM provider to be asking. There are some providers out there that will push you to buy a CRM solution for your business, regardless of whether you’re ready for one or even if what they’re selling suits your business. That’s just not us. We know that a...

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Alternative Providers: The Right Solution for Your Business?

27-09-2016

When you're looking for a new product, whether its for your business or your home, chances are you will be looking at the big, brand names first. And there's nothing wrong with that, there are times when those are the right choice--they are the industry leaders for a reason afterall. But there are other times when these big names just aren't...

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OpenCRM Version 3.9.5 Released

12-08-2016

As of today, our customers will start to have their systems upgraded to the latest version of OpenCRM. There are many exciting features that are available in this newest iteration of OpenCRM, one of which we discussed last week in a blog post and a few others that we’d like to tell you about below. You can read about all of the...

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Why "My Way or the Highway" Works

09-08-2016

As the boss, you've undoubtedly know exactly how you want your team to carry out certain tasks. But it's not really politic to always take the "My Way or the Highway" approach. According to Graham, however, it's still the best way to run a business. "[It] is often seen as an overly aggressive or even negative management technique. But it works...

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Cracking the Consistency Code

05-07-2016

Succeeding in business takes time, effort, and luck. Although the other two can’t really be helped, there are things you can do to make sure all the effort you and your team put in is all focused in the right direction. A big part of this is making sure that all this hard work follows the right path you’ve planned out...

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Is CRM the missing ingredient in your start up?

24-06-2016

Everyone knows that building a company from the ground up takes time, energy, resources, and dedication. What a lot of people don’t realise is that building and running a company also involves organisation—for anyone who hasn’t done it themselves, the amount of paperwork and record keeping necessary to get a company off the ground (and up in the air) can...

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New Starters

  • Sam Swift We’ve bagged another one! That’s right, we’ve got a new developer joining the team, a local lad with a name…
  • Danny Plumb Joining us from the exciting world of radio, the newest member of our sales team is sure to be bringing…
  • Robin Larmour You’ll be hearing a new voice from now on when you get in touch with our Support team! Rob joins…
Meet the Team...

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News

Business Efficiency –…

One of the main purposes of using a CRM is to promote your business efficiency – let you concentrate on running your business whilst the CRM takes care of processes and data management. Because of this, we are mindful that shortcuts and ease of use are keys to a successful CRM implementation and as a result we are always developing enhancements here and there to make the user experience that much slicker. As we prepare to launch the latest updates to...

Avoiding Holiday Chao…

Year end is here, hooray, you made it! But along with all the reporting and financial fun (not) that you have to tackle at this time of the year, there’s one more job that needs to be managed: the holiday rush. No, that the Christmas holiday rush, but the one where everyone suddenly remembers that they have a few days of holiday to use up and are desperate to organise “just a few days off.” In the last month of the financial year…and...

Being Part of the Com…

This can be a very difficult balance, do you do this just to gain some recognition or is a genuine effort to add something to your community or the place where you work? My son came to me recently as a coach of an under 8’s football team and asked if we would like to sponsor the kids with a new strip. After a short conversation, we decided that we would be delighted to and it would be a great thing...

Cloud Perspectives – …

Cloud storage is a big step towards streamlining your business. It allows you to store your client details and other information in a manner that is accessible from anywhere, at any time. You can build up a great web of data by interlinking Companies and Contacts with all manner of actions, sales details and support requests, helping you build a complete customer profile. Just like those clients, your own business is not a static entity - you are constantly evolving. Staff...

Having the Right Pers…

It is a common pitfall, especially in the tech industry, to assume that known tasks are therefore easy tasks. That just because you know how to do something (and that everyone in your office knows how to do the same thing), it is actually common knowledge. What do I mean by this? Let me give you an example: I was recently having a conversation with one of our developers about a new piece of software I wanted to introduce and had been...

An Alternative Use of…

Every business has a reason to have a CRM solution. It doesn’t mean that every company will have one or that every company will use them in the same way. Often, different people in the same company will use their CRM differently because they have different reasons for needing one. This means that every CRM solution out there needs to be flexible enough to meet a wide variety of business needs, some simple and others complex. Over the last 12 years, we’ve...

Getting Back To Basic…

Is Nostalgia Making A Comeback? I was surprised to hear that a Finnish manufacturer is set to release a revamped version of the classic Nokia 3310 phone. Although it has been out of circulation for the past 12 years, many people will remember this phone fondly and if you compare its solid build and long-lasting battery life with the phones of today then perhaps that’s not just for nostalgic reasons. The 3310 was a significant step on the journey of innovation and...