Tracking bounced emails has always been tricky, not least because different email mailservers don't play fair!

When you send an email, your recipients (that's the guy or gal you are sending to) mail server either accepts the email or rejects it, these rejections fall into two categories - Hard and Soft bounces. As a general rule of thumb Hard bounces are the emails that don't get delivered due to permanent failure such as a wrong address or domain and soft bounces are the ones that might be temporary, perhaps the mailbox quota is full or the service is temporarily unavailable

There are

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I had a quick heads up with the development team last week here at OpenCRM. It’s good news for users of the Products module, offering you some great new tools. These can be linked to your online shop or Ebay account and could be a great asset in helping you present your goods online.

You can set product categories as suit the needs of your organisation. On creating a new product, you will initially be asked to set the product type. Once you have selected a product category, the edit screen will be set with all the conditional fields associated with that category.  These conditional fields

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Customer loyalty is considered to be a concept of a time gone by according to some. There are compelling reasons to support this theory. Nowadays customers are overwhelmed with choice. With people’s finances being at the forefront of their mind, you can see why someone will be chasing the latest bargains to be had, and let’s be honest, the more you shop around the cheaper you will no doubt find something.

But to claim that customer loyalty as all but disappeared is simply a knee jerk reaction and to operate with only this in mind is just a short-sighted instant solution to very different

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I found this article that I wanted to share with our readers. It covers a topic that is quite interesting especially to those of us who want to set the right tone with potential clients and clients.

How do we start an email - Dear, Hi or Hey ?

Take a look and see what you think Click Here

Sales Pitch : in OpenCRM (premier hosted CRM software solution - yes that us) you have a Greeting field that can be set to always reflect the style of writing that you want to convey to your contacts. This is an automated field and allows you to set your defaults formally or not as you see fit.

One of the benefits of your CRM system is contact management, giving you the benefit of having all the contacts and contact information you need at your fingertips anywhere as long as you have an internet connection.

The first line of customer care will always be satisfaction – ensuring that customer needs and orders are fulfilled as quickly, reliably and professionally as possible. But with advanced use of your CRM system you can build on these foundations and take your customer satisfaction to beyond expected levels and make a real impact on your customer loyalty.

As the name of CRM

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