Is it a coincidence that we work in an open-plan office here at OpenCRM? Like our office set-up, a CRM solution helps break down walls and silos that are found in a traditional business model. Divisions between sales and delivery are a cause of higher cost both financially, and in terms of human resources.  And not only that, but these divisions are just old fashioned and that won't do now, will it?!

With the global market both growing and shrinking at the same time, the ties between sales and service delivery have never been more essential. Yep, you read correct – getting bigger and smaller at the same time. The business market is spreading across the world.  Areas such as Services and IT education not to mention manufacture have become a truly global phenomenon. As a result people are doing business, consuming and communicating on an increasingly worldwide level. But the popularity of social networking has taken this international arena and brought it right back down to a local level. It has empowered people across the board - consumers are savvier than they ever have been. This means that poor delivery of a product at any stage from pre-sale right through to customer support is highly likely to have serious consequences if any dissatisfied customers feel like voicing themselves using the means they have available - Facebook, Twitter, You Tube, you name it.

Sales Pitch: Your hosted OpenCRM solution is the perfect tool to help dodge these pitfalls. Your delivery and service teams are on the ball right from day one, benefitting from a direct line to what the sales and marketing guys are doing.  You can harness the information that is coming in from across the world and use it to service your customers both near and far. It puts everyone in your organisation wherever they are based into one common location – your virtual open plan office.