|It’s not WHAT you do but WHY you do it|
|Thursday, 28 June 2012 13:02|
Various people at your company perform different roles – production, support, marketing, sales and so on are all links in the chain that holds an organisation together. In an ideal situation each department not only recognises the value of their own work but how this ties in with the efforts of the whole team. It’s no good having a fantastic production team producing the best product in the world at a rate of knots, if the sales and distribution channels are not effectively maintained resulting in a huge warehouse full of amazing unsold products. Or if your marketing team is able to generate huge demand for a product which you are not able to deliver because the manufacturing department are not aware of the demand. Letting each department know why they are currently working on a particular project or slant and how this fits into the bigger picture moving the organisation forward.
One way of getting everyone on the same page is by using a cloud CRM solution across the organisation. It provides an easy way to share information between departments – for example the marketers could send the manufacturing department a report showing the booming sales and pre-orders for a product – emphasizing the need and urgency for this as opposed to another item which tends to sit on the shelves for longer. Real facts can be shared clearly and this helps explain why any particular requirements need to be met, rather than leaving people thinking another team or department is getting preferential treatment for their pet project. Used effectively, a CRM solution such as OpenCRM gives your entire team the knowledge of why they are doing the particular jobs in hand instead of just thinking the job is determined by what someone at the top thinking what people should be doing!