Privacy & Delivery Policy

Last updated 29th August 2013

Copyright © 2005 - 2013. Software Add-ons Limited - The Home of OpenCRM, The Sanctuary, Aislabeck Plantation, Richmond , North Yorkshire , DL10 4SG. All rights reserved.

We at OpenCRM and Software Add-ons Limited ("Software Add-ons") are constantly striving to provide excellent service to our customers and business partners, while building long-lasting relationships with them. To achieve these goals, we occasionally need information about you when you visit our Web site.

When you visit our Web sites, you may be providing us with information about your visit in two ways:

* Statistics collected as you browse (Cookies).
* Organisational and personal information you knowingly give us.

Because we respect your right to privacy, we want you to be aware of how we handle this information.

Our Commitment to Your Privacy

We assure you that we do not:

* Sell the names and addresses of our users to outside vendors.

We  do:

* Safeguard user information from unauthorised access.
* Collect, maintain and use information as necessary to provide targeted products and services to meet user needs.
* Honour user requests to be removed from our telephone, fax or mail lists in a timely manner.
* Maintain confidentiality of user information when undertaking projects with other companies.

We have always valued your privacy, and we reinforce this belief throughout our organisation. Your information will be protected as described unless the specific Web page says otherwise. If you have further questions about our privacy policy, please contact us .

Delivery of products purchased through our website

When you purchase OpenCRM subscriptions from this website your payment is made made using the PayPal payment gateway, on successful payment you will be directed to a page that commissions your OpenCRM subscription immediately. Once you enter your user name and system details your OpenCRM system is created with all URL, Username and Password details being emailed to you within a few minutes. This is an automated delivery service. Should you have any problems with your delivery please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it with URGENT in the subject line and one of our customer service representatives will be notified immediately, this includes 365/24/7 notification and escalation procedures.

Information this Site Gathers/Tracks

Statistics Collected as You Browse Our Web Site

As you browse the site, our Web servers collect information about your visit, not about you personally. Via Web server logs, we monitor statistics such as:

* How many people visit our Web site.
* Which pages people visit on our Web site.
* From which domains our visitors come (e.g. "google.co.uk", "aol.com").
* Which browsers people use to visit our Web site.

While we gather this information, none of it is associated with you as an individual. We use these statistics to improve our Web site, to monitor its performance, and to make it easier for you and other visitors to use.

Organisational and Personal Information You Knowingly Give Us

Within our Web site, you may be asked to give us personal or organisational information in order to receive information about a product or service. This information may range from your postcode to a specific phone number, email address, mailing address, organisation URL, product serial numbers and control codes, account number or credit card number.

Use of the Information this Site Gathers/Tracks

Your IP Address and Host Name

Our Web site logs Host Names (or IP addresses when the Host Name is not available) for systems administration and security purposes. These logs are monitored and analysed to maintain systems and information security and allow us to constantly improve the value and the availability of the Web content.

Registration Forms

We encourage all visitors to register on our Web site, though registration is only required to access premium content areas. The registration forms require users to give us accurate contact information (like name and email address) and references that help us better serve you. Your name and email address may be used to send you information about our company, product updates, special offers and newsletters. To opt out of receiving communications, please contact us.

Order Forms

Our order forms securely collect contact information and financial information (like your credit card number and other billing information). Contact information on the order form is used for order fulfilment and may be shared with our Partners or Resellers if that is necessary to fulfil your order. The information that we require in our order form is only used to process your order quickly and accurately. Your contact information will only be used to send you the product that you purchase and your billing information will only be used to bill you for that product.

During the purchasing process, additional information may be added to your profile to make it easier for you to purchase products/services from us in the future. This may include order history and billing information. You may opt out of this feature at any time by changing your profile or cancelling an on-line account.

Credit Card Details when subscribing

We do not store your credit card details with any OpenCRM or Software Add-ons system, however if you sign up to an OpenCRM subscription from this website (http://opencrm.co.uk) we use PayPal as our payment gateway who also provide recurring subscription payment services and as part of their service they will hold details of the credit card that will be charged. This information is held securely and in accordance with PayPals terms and conditions.

Cookies

How we use Cookies;

• We use Cookies to help improve your experience whilst you are visiting our site.
• We use Cookies to help understand anonymous usage of our site.
• When you are referred to our site from a partner we track sales so we can compensate partners accordingly.
• We hold information once you have logged into our website that helps identify your unique ID and helps us deliver content specific to you.
  

Sharing of the Information this Site Gathers/Tracks

The information you submit is only shared with third parties if it is necessary to complete your request, provide you with access to downloadable software, or as required by law.

Information Security

We have security measures in place to protect the loss, misuse and alteration of information under our control. When you place an order, the information is encrypted using the Secure Socket Layer (SSL) protocol.

Links to Other Sites

Our Web site contains links to other Web sites. Please be aware that our privacy policy does not apply to these other sites.

Opt-out Policy

Parts of our Web site provide users with the opportunity to customise their communication preferences and opt-out of one or more types of electronic communications from us and our partners. Additionally, users can unsubscribe via the footer provided in individual electronic communications. Users who do not wish to receive future communications can also please contact us direct.

Correcting/Update Policy

If you would like to correct and/or update your account information, please contact us direct.

Oversight

If you have comments or questions about our privacy policy, please contact us direct. We will address any issue to the best of our abilities.

Changes to Policy

We will occasionally update this Privacy Policy. When we do, we will also revise the "last updated" date at the top of the privacy policy.