Privacy & Delivery Policy
Last updated 29th August 2013
Copyright © 2005 - 2013. Software Add-ons Limited - The Home of OpenCRM, The Sanctuary, Aislabeck Plantation, Richmond , North Yorkshire , DL10 4SG. All rights reserved.
When you visit our Web sites, you may be providing us with information about your visit in two ways:
* Statistics collected as you browse (Cookies).
Our Commitment to Your Privacy
We assure you that we do not:
Delivery of products purchased through our website
Information this Site Gathers/Tracks
Statistics Collected as You Browse Our Web Site
As you browse the site, our Web servers collect information about your visit, not about you personally. Via Web server logs, we monitor statistics such as:
Organisational and Personal Information You Knowingly Give Us
Within our Web site, you may be asked to give us personal or organisational information in order to receive information about a product or service. This information may range from your postcode to a specific phone number, email address, mailing address, organisation URL, product serial numbers and control codes, account number or credit card number.
Use of the Information this Site Gathers/Tracks
Your IP Address and Host Name
Our Web site logs Host Names (or IP addresses when the Host Name is not available) for systems administration and security purposes. These logs are monitored and analysed to maintain systems and information security and allow us to constantly improve the value and the availability of the Web content.
We encourage all visitors to register on our Web site, though registration is only required to access premium content areas. The registration forms require users to give us accurate contact information (like name and email address) and references that help us better serve you. Your name and email address may be used to send you information about our company, product updates, special offers and newsletters. To opt out of receiving communications, please contact us.
Our order forms securely collect contact information and financial information (like your credit card number and other billing information). Contact information on the order form is used for order fulfilment and may be shared with our Partners or Resellers if that is necessary to fulfil your order. The information that we require in our order form is only used to process your order quickly and accurately. Your contact information will only be used to send you the product that you purchase and your billing information will only be used to bill you for that product.
Credit Card Details when subscribing
We do not store your credit card details with any OpenCRM or Software Add-ons system, however if you sign up to an OpenCRM subscription from this website (http://opencrm.co.uk) we use PayPal as our payment gateway who also provide recurring subscription payment services and as part of their service they will hold details of the credit card that will be charged. This information is held securely and in accordance with PayPals terms and conditions.
Sharing of the Information this Site Gathers/Tracks
The information you submit is only shared with third parties if it is necessary to complete your request, provide you with access to downloadable software, or as required by law.
We have security measures in place to protect the loss, misuse and alteration of information under our control. When you place an order, the information is encrypted using the Secure Socket Layer (SSL) protocol.
Links to Other Sites
Parts of our Web site provide users with the opportunity to customise their communication preferences and opt-out of one or more types of electronic communications from us and our partners. Additionally, users can unsubscribe via the footer provided in individual electronic communications. Users who do not wish to receive future communications can also please contact us direct.
If you would like to correct and/or update your account information, please contact us direct.
Changes to Policy