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Supporting our Customers

OpenCRM puts customer service at the heart of our business. We offer a variety of ways for our customers to get in touch with us if they ever need a helping hand on their CRM journey, including email, telephone, LiveChat, the customer portal, and our Knowledgebase library.

Knowledgebase

We have a rich library of Knowledgebase articles and FAQs to walk you through the sophisticated functionality of your system.

Customer Portal

If you’d like to check up on the progress of a ticket or just update your details, follow the link and sign in on our Customer Portal.

Remote Assistance

It can be difficult to describe when something doesn’t go as expected and that’s why we have our remote screen sharing.

 

Don’t forget, if you ever get a bit stuck, you can always get in touch with our support team.

Or try our Live Chat!

Support Contact Details

Tel UK:  +44 (0)1748 473000 
Tel USA: +1 786 375 8040
Fax: +44 (0)870 125 5962
Skype: OPENCRM_UK
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

#WeAreOpenCRM

Twitter Feed

OpenCRM We're always on the look out for the right person to join our team. #Career #Job #NorthYorkshire #Yorkshire https://t.co/4vbC9Ndxsq
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OpenCRM The reason OpenCRM is special comes down to the range and depth of our feature library. https://t.co/qUBK9KuD1Y
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Address

HQ:
Software Add-ons Ltd
(OpenCRM)
1 Battalion Court
Colburn Business Park
Richmond
North Yorkshire
DL9 4QN
United Kingdom
Tel:
+44 (0)1748 473000
Fax:
+44 (0)870 125 5962
Skype:
OPENCRM_UK
Reg #:
England & Wales 05387424

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News

Credit Funding in Ope…

Earlier this week, we completed a minor release that will be bringing some exciting new features and enhancements to our customers’ systems over the coming weeks. You can find a little introduction to the two big ticket items over in our version release news story and further details will be available to all our customers in the release notes, published on our own customer portal. But I want to talk about one of the “minor” features that will be included in...

Business Efficiency –…

One of the main purposes of using a CRM is to promote your business efficiency – let you concentrate on running your business whilst the CRM takes care of processes and data management. Because of this, we are mindful that shortcuts and ease of use are keys to a successful CRM implementation and as a result we are always developing enhancements here and there to make the user experience that much slicker. As we prepare to launch the latest updates to...

Avoiding Holiday Chao…

Year end is here, hooray, you made it! But along with all the reporting and financial fun (not) that you have to tackle at this time of the year, there’s one more job that needs to be managed: the holiday rush. No, that the Christmas holiday rush, but the one where everyone suddenly remembers that they have a few days of holiday to use up and are desperate to organise “just a few days off.” In the last month of the financial year…and...

Being Part of the Com…

This can be a very difficult balance, do you do this just to gain some recognition or is a genuine effort to add something to your community or the place where you work? My son came to me recently as a coach of an under 8’s football team and asked if we would like to sponsor the kids with a new strip. After a short conversation, we decided that we would be delighted to and it would be a great thing...

Cloud Perspectives – …

Cloud storage is a big step towards streamlining your business. It allows you to store your client details and other information in a manner that is accessible from anywhere, at any time. You can build up a great web of data by interlinking Companies and Contacts with all manner of actions, sales details and support requests, helping you build a complete customer profile. Just like those clients, your own business is not a static entity - you are constantly evolving. Staff...

Having the Right Pers…

It is a common pitfall, especially in the tech industry, to assume that known tasks are therefore easy tasks. That just because you know how to do something (and that everyone in your office knows how to do the same thing), it is actually common knowledge. What do I mean by this? Let me give you an example: I was recently having a conversation with one of our developers about a new piece of software I wanted to introduce and had been...