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Address

HQ:
Software Add-ons Ltd
(OpenCRM)
1 Battalion Court
Colburn Business Park
Richmond
North Yorkshire
DL9 4QN
United Kingdom
Tel:
+44 (0)1748 473000
Fax:
+44 (0)870 125 5962
Skype:
OPENCRM_UK
Reg #:
England & Wales 05387424

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News

Business Super Hero o…

Ten years since it was founded, it’s difficult to think of another innovation that’s created as big a revolution in technology as YouTube. As one of the three founders, and later its CEO and adviser, Chad Hurley became an overnight millionaire and a #BusinessSuperhero when YouTube went viral in 2005. It was a phenomenon and no one was surprised when it was then bought by Google a year later for a staggering $1.65 billion. Beginning as a solution to a...

Finding your Richmond…

Music festivals might not be everyone’s cup of tea but I adore the festival scene and I enjoy attending many a festival year on year as either a volunteer or punter. There are many reasons for this - I love the shared community spirit, I have a deep passion for music and it's just nice sometimes to get stuck in and enjoy a few days outdoors in the elements. Most festivals provide the audience with an assortment of entertainment - live...

From The Archive: St…

One principle aim of a business is growth – whether in market sector, in turnover, or product portfolio for example. In a fragile global economy people may either be hesitant to invest large sums of money into a business, or simply do not have the means to do so. Other ways of encouraging growth are by streamlining the business productivity and looking at ways of reducing cost. There are many ways in which improving efficiency can be addressed, and ta...

Making CRM Your Daily…

A lot of our daily life revolves around tasks that are repeated time and time again. Especially during the working day there are regular jobs to do - information to be recorded and stored, reports to be created and used. Half the battle of making your own life easier is to find the most efficient way of managing those tasks, and sticking to it. I’m not a graphic designer, however occasionally I do need to create images so I find myself...

From The Archive: Win…

You have a very valuable resource and that is your customer base. As well as having the names and addresses of your customers, your hosted CRM solution is able to link quotes, sales orders and invoices to those records, allowing you to build up a complete history of the business you have conducted with each of your clients. As mentioned your customer data is valuable as this gives you a list of people you have previously done business with. Rather than...

What's Next For Cloud…

The concept of Cloud-based storage and technology can be traced back to the advent of mainframe computing back in the 1950s1, but in reality it’s only been in the past 10-15 years that the virtual technology has really taken off and become widely adopted. If you are young enough, like me, to remember back to when computers first started making news and becoming a tool for both business and person use, rather than just research, I think that’s a good...

Online Evolution in t…

Last week saw the launch of the exciting new Apple service, Apple Music, an online music-streaming library service to rival the likes of Spotify and Deezer. Users can sign up to a three month free trial followed - if they choose to continue - by a relatively reasonable monthly subscription to the service. There was some controversy and hype surrounding the launch - Radio 1’s popular DJ Zane Lowe abandoning ship to launch the new Beats 1 Apple radio station. Then...

Creative Writing in B…

The other week, Abi talked about how she, as a designer, has been influenced by various fashions and trends in the design world. A lot of our branding is inspired by this metro style (and our creeples, of course), but there is another side to the way we advertise OpenCRM as a CRM system and as a company - content. The moment you land on a marketing tips website or blog, you will be bombarded with the idea that ‘content is...

A Brew With…Rowena Le…

This month we are talking to our very own PR team, Rowena Lee PR, who help us spread all of our good news around Richmond and beyond. Who is Rowena Lee PR? Rowena Lee PR was set up in December 2013 by founder, Rowena Lee. The 27-year-old had been working in the PR and communications industry for seven years before deciding to take a bold step and set-up her own company. More than 18 months on, the team has grown from just...

Top Tips for Encourag…

In my role as Project Manager here at OpenCRM, I get to see some wildly varying uses of the system. I have some clients that use the whole system - from lead to sale to support and all stops in between, whereas others focus on one specific aspect of OpenCRM, for example, using the system to manage Helpdesk enquiries. Regardless of how you plan to use of the system, one of the challenges facing your team will be gaining the full...

What influences UX an…

User experience and user interface design is no different to all other areas of design in that it works in balance with the fashions and culture of the day. Some of this might be subconscious - a designer may not even be aware of their inspiration, while others will be purposefully following the trends to see what can inspire their next piece. Either way, a designer’s inspiration will come from their immediate environment – books and blogs they have read...

Coding and the Real W…

At OpenCRM we believe in offering opportunities to our young people, to experience the real world and gain an understanding of what we do. We recently welcomed 14-year-old Jay Parsons who spent a week working with our various different departments, learning about our processes and the design of our system. Jay, who lives in Richmond and attends Richmond School, is planning on a career in IT, and in his spare time he enjoys coding, as well as playing the drums. Here he talks...

Secret Recipe of Supe…

Amazon, Apple and UPS all claim to offer the best customer service but can you stand up there next to them? When it comes to leading the way on delivering a promise, treating customers nicely and just doing the basics well, those three heavyweights have the reputation for doing it better than anyone. Here at OpenCRM we understand that good customer service brings the clients in, but super customer service brings them back time and time again. Our recipe for super customer service...

The trends of 2015…so…

It’s hard to believe that we’re almost halfway through 2015, just a few more days people! It’s always interesting to watch the year unfold in business – there are always predications on what is going to be popular, what growth we can expect and how businesses will perform. To mark this milestone, I thought I would take a look at some of what I’ve found to be the most interesting trends of 2015 so far. All of these have taken...

Why We Use OpenCRM at…

I’m going to let you into a big secret. Here at OpenCRM, the vast majority of our work is done within our cloud software system itself. Yep, that’s what we do. In essence, it means we are not only one of our biggest customers, but also our sharpest critics. All of our departments use the system. Sales rely on the Leads and Opportunities modules heavily, before handing over to accounts who use the ordering and invoicing side of things. When a...