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OpenCRM We like the sound of @google digital garages! There's one in Leeds! #YorkshireRule #NextSilconValley http://t.co/W8gwkGkqYu #mobilefriendly
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OpenCRM #CustomerService should always be a priority, fancy some #toptips to make your clients life easier…http://t.co/kipENdAUVj #startups #CRM2015
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News

Top Five Tips to Make…

We all wish we could enjoy our lives peacefully, by the water on a beach, or by the river in the countryside. But sometimes it’s not that easy, so we thought we give you some handy tips to help make your customers lives a whole lot easier – plus you’ll score some brownie points along the way! 1 – To do lists Giving my clients access to the Activities module means that they can create clear to do lists to...

From The Archive: Fis…

When the water of a river stops moving it stagnates and not only will a foul smell start to rise from the murky depths but its life and soul will die off. Just like a river, your sales funnel needs to keep flowing. It won’t suffice if you just pump your CRM software full of leads as this data will remain lifeless if nothing is done with it eventually clogging up your system with redundant records. Once the leads are in...

Getting Ready for Goo…

If you haven’t heard yet (and I hope I’m not the one to be bringing you this news), Google has re-written its algorithm that ranks how pages accessed from a mobile device will be ranked in search results. This has the blogging world (and Google itself) awash with a sea of tips and advice for ways to make the pages on your website more mobile friendly. You’d think Google had announced the end of the world…although, I suppose it is...

From the Archive: Fro…

It happens in the best of businesses and services – the unsatisfied customer. But in the current climate you can’t really afford to ignore the unhappy customer. The reason for their dissatisfaction is irrelevant – if you don’t do something you are going to lose business. Using a cloud CRM solution you have a multitude of tools to identify and analyse the problem areas and then to help you provide long-term solutions. What’s more this applies not only to vocal dissatisfaction...

Preparation Prevents …

It’s funny how things people tell you when you are in your formative years really do stick with you. The 5 Ps is something my big sister told me about when I was revising for an exam I was doing for school. Since then, the amount of different scenarios I have applied this motto to has been uncanny; be it my driving test, job interviews, staff meetings, a new creative project or even social weekends away, preparing properly really does...

Don’t put all your eg…

What a beautiful Easter weekend! The weather was beautiful, it was warm out and there were bunnies everywhere. I was lucky enough to stay at a beautiful hotel in the Nidderdale region, full of bunnies: Harefield hall. They have amazing views of the dales and it’s just amazingly peaceful. This weekend, I also was moving. What an exhausting process. I realised the importance of packing correctly and knowing where things need to be. Kind of like I being able to classify...

3 E’s to Energise you…

Working for OpenCRM as their sole designer can be a challenge to say the least. Like many artistic types through history (#violins), on a bad day it can be hard to feel as confident in my own abilities and knowledge as I need to be and not focus on mistakes. Luckily, my team keep me afloat and with a few kind words, I can feel instantly reassured and ready to face the next design project on my list. So, with this in...

From The Archive: An …

Is it a coincidence that we have an open-plan office here at OpenCRM? Like our office set-up, a CRM solution helps break down walls and silos that are found in a traditional business model. Divisions between sales and delivery can be a cause of raised costs both financially and in terms of human resources. What’s more, these divisions are so out-dated! With the global market both growing and shrinking at the same time, the ties between sales and service delivery have...

Softening the Blow of…

On the first day of every month, I receive a series of reports that help me get an overview of our performance as a company. These aren’t really financial reports, but rather to do with time management and how we’re progressing on all our various customer and internal Projects. I’ll briefly write up my findings and forward them on to our management team. Although not strictly financial reports, I do tend to look at these in relation to our financial year...

From The Archive: Cru…

I recently caught an item in the news that listed some crucial success factors for the B2B e-marketplace and I think these can also be interpreted as “make or break” factors with regards to a successful CRM implementation. Here are some of those primary elements and my thoughts as to how they tie in with CRM: Critical Mass – When critical mass is reached in the CRM project, it becomes self-sustaining as the users can start to work with the system...

Giving Back

This week we launched a brand new part of our website called Giving Back. We will be using this area to document the charity events we put on as a company, to raise awareness for some great causes and also some money to help support them in their future ventures. OpenCRM love to involve our staff and the local community in fun projects. It may sound cheesy, but we genuinely see organising internal and external charity projects, as an important investment...

It smells like spring…

Can you believe it is the end of March already? It is officially spring, and as I write this the sky is grey, there is a light drizzle but there is something powerful in the air. Have you ever had that feeling? Like something good was right around the corner? This week I want to focus on the future, on the positive actions we can take to realise we are our own success. I am a firm believer in making my own...

A Team Effort

It’s been just over three weeks since I agreed to take part in the Yorkshire Three Peaks challenge we are doing, as a company, to raise money for the charity Papyrus. I’ve been thinking a lot more about the food I’m eating and have been trying to dedicate some time every other evening to doing some kind of fitness training. It is hard work and I’ve only just started. I dread to think what I’m going to be like trying to...

From The Archives: Yo…

As we recently celebrated our Tenth Anniversary here at OpenCRM, I thought this would be a good opportunity to crack open our blog vaults and brush the dust off some of those older posts we have written over the years. Some of the posts will not have aged too well whilst others are too date and time-specific but we have dug out some posts which our readers enjoyed a couple of years ago which we hope you enjoy as they...

Avoiding the dangers …

Here at OpenCRM, we always get a bit of the buzz in the office when something out-of-this-world occurs. We were very excited about the Rosetta landing for instance, and Richard Branson’s Virgin Galactic ventures. So, in keeping with tradition, the office discussion this week is about all about the total eclipse, which is to happen on Friday morning. Most of us can remember the last eclipse from our childhoods. For me, I was about 10, and…quite underwhelmed by the whole...