Call Us: +44 (0)1748 473000

Call Us Facebook Twitter Pinterest Linked in Instagram Youtube GooglePlus

Find out how to get 2 hours free training by referring a friend? 
What's the catch?
Articles Categories Screencasts
    calendar

Browser Security - Which browsers can I use to access OpenCRM? Which browsers do you support?

Rated 5.00 starRated 5.00 starRated 5.00 starRated 5.00 starRated 5.00 star Updated: 19 April 2017 11:03:24 Hosted::Services

As you might expect we constantly review our security policy on the OpenCRM infrastructure, especially in the light of what the security community has learnt from previous high profile internet attacks.

One of the key considerations is how we manage encryption when you connect to your OpenCRM system, we have always adopted a safe secure approach which forces you to use an encrypted connection whenever you login and view any data in OpenCRM. There are different levels of encryption that we can support and as you might expect some of these older ones are less secure, any changes to the level of encryption methods we disallow will then limit which versions of internet browser you can use.

Our Terms and Conditions specify that the OpenCRM infrastructure supports the latest browser version plus the most recent previous browser version. Although we generally recommend this approach for a number of well documented reasons we have never generally insisted or restricted access from older browsers. This is what we are now considering enforcing.

What do I do next?

You will need to check your browser usage by your users and do one of two things.

Start by confirming that you are using the latest or one older version of a browser from the approved list (please see below).

1. If you are, then you do not need to do anything further and any changes that we implement will not affect you.

2. If you are using an older browser you will need to either update this browser (in particular users of Internet Explorer are an important consideration here) OR switch to one of the approved browsers from the list below.

As you will notice from the list below we have not introduced any restrictions that should cause you any issues and it is arguable that by carrying on using an old unsupported browser you are making your web surfing more vulnerable and therefore as a best practice you should already be using one from the list provided.

Approved Browsers and Versions

 

Microsoft Windows
7 and above

Apple Mac OSX
10.11 and above
Google Chrome

All

All
Mozilla Firefox

All

All
Internet Explorer

9 and above
(
11 recommended)

 
Microsoft Edge

All

 
Safari  

All

 

What if I can’t use a recommended browser?

In the unlikely event that you are unable to use one of the recommended browsers you should get in touch with us straight away, although like many in the internet security world, we do not anticipate any of our changes causing a serious level of disruption, a call with our support team will help understand where any issue may arise and we will do our utmost to offer alternatives.

What if I am an Internet Explorer user...

Internet Explorer has its own set of well documented technical challenges which means that although you will be able to use IE 9 and greater to access OpenCRM, it is worth noting, in common with a number of other online services, IE11 will become our minimum required version.

Does this mean that OpenCRM is guaranteed to work in all of these older browser versions?

We have always been committed to allowing access from a wide range of browsers and devices, however in terms of Supported versions we will still only actively support the current version and the most recent previous version of the mainstream browsers.

Rate This Article
  • 1 star
  • 2 star
  • 3 star
  • 4 star
  • 5 star
Feedback and Comments
captcha code  


You may also be interested in:

#WeAreOpenCRM

Twitter Feed

OpenCRM Enjoy the bank holiday everyone! #bankholiday #FridayFeeling #Friyay
OpenCRM Want to know more about the team here at OpenCRM? There's all kinds of great info on our blog.… https://t.co/s8fH03tBaE

Address

HQ:
Software Add-ons Ltd
(OpenCRM)
1 Battalion Court
Colburn Business Park
Richmond
North Yorkshire
DL9 4QN
United Kingdom
Tel:
+44 (0)1748 473000
Fax:
+44 (0)1748 348003
Skype:
OPENCRM_UK
Reg #:
England & Wales 05387424

marker Find on Google Maps

News

It's Not Easy Being G…

In the words of the world famous Kermit the Frog – ‘It’s not easy being Green’! We at OpenCRM are Green! so imagine my delight when I attended the recent North East Expo and the guys stood next to me were also green. They took the applause, however, as they also has a 6 foot frog with them. Talk about making yourself stand out! But why a 6 foot frog? As I walked amongst the various stalls and exhibitors I regularly heard ‘have you...

Always Record your Ac…

We have a long running (kinda sad) joke in the office. Whenever someone says that they forgot to do a particular job, someone will inevitably reply that they should get “some kind of system for that…maybe a CRM.” There’s always a bit of a sigh and a chuckle…I told you it was a sad joke. But the root of our vague amusement comes from the idea that, when we forget to do something, it probably is because we didn’t make a note...

Learning From Your Hi…

Humanity seems to thrive on failure. The news pages are filled daily with stories of defeat, misadventure and mishap. Business launches that flop spectacularly or a tech invention that goes wrong - for whatever reason we love to read about that kind of thing. In fact, at certain levels we have come to expect failure. Sporting fixtures for our national team or the Eurovision Song Contest are occasions where we almost relish the prospect of not winning. But lack of success...

System Config Never E…

We’re always looking for ways we can improve the service we provide to our customers. Sometimes this is a little tweak to our product and other times it is a little adjustment to our process. Sometimes these process modifications mean that we need a new way of capturing information in our own OpenCRM system. Let me give you an example: a small number of years ago, we were finding that information about new customers wasn’t always being passed across to the project...

Countdown to Xero

5….4….3….2….1….Xero Keeping on top of your current balance sheet is an essential part of anyone’s business, it answers the simple questions like... 1. Who owes us money? 2. How much do they owe? As many of you know, we have been integrating with Sage 50 Accounts package for several years now. The exciting news is that we now integrate with the Xero accounting package also. This integration is currently in beta testing, meaning that a small number of our existing customers are testing it out...

Direct Marketing With…

OpenCRM is designed to cater for a wide range of business challenges. Different clients tend to use the system for as diverse a range of problem solving as you could imagine – some will use the out-of-the-box system for general contact management whereas others like to focus on a specific function and carry out extensive custom work, designing this to meet their exact requirements. Working in the Projects team, I get to help these customers in reaching their goals for their...