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News

Put The Needle on The…

Sometimes it can take an eternity to find exactly what you are looking for. I know when I’m at home scanning through my records (you now those big round things with music on that have recently come back into fashion) deciding on something to listen to, I struggle to find what I’m looking for. Now may or may not be the time to mention that of course I’ve sorted my vinyl alphabetically by artist, as it seems the most obvious...

Company Catch-ups are…

Later this week, everyone here at OpenCRM will be putting our normal, day-to-day work on hold to sit in a room together and basically give a status update. This is a monthly meet up for us that originally started with our developers showing off their latest cool bits of code. The whole thing started as our company started to grow. When we were all in the same room (and there were only 5 of us), it was easy to know what everyone...

Tidying Up for your S…

With those all-important Summer Holidays fast approaching we need to make sure that we are on top of all of those tasks that we need to do before we go away and make sure we are prepared for our return. We have all had the feeling’ ‘Did I remember to ?…..’ whilst sat at the Airport of 200 miles down the road. By using a combination of Views, Reminders, and Scheduled Activities in OpenCRM we can ensure we get everything done...

Surveying your Servic…

Our HelpDesk module has some really clever features in it; from auto-copying in FAQs, to embedding comments and/or solutions in replies; from easy reviewing of history, to SLA triggered status and reminders. It is full of great features that are there to help any customer service team breeze through their list. But there is one feature that is so useful in terms of oversight of the whole team, but that almost never gets the recognition that (I think) it deserves. And that...

Don’t Leave Your Cust…

If you read online reviews, often the ones that will stand out are the bad reviews. I think people are more inclined to leave bad feedback rather than good. It kind of makes sense - if you have paid for a service, and you’ve received what was promised, then at the end of the day that should be normal. So if something has gone wrong whether it be a meal that didn’t live up to expectations or a delayed journey...

It's Not Easy Being G…

In the words of the world famous Kermit the Frog – ‘It’s not easy being Green’! We at OpenCRM are Green! so imagine my delight when I attended the recent North East Expo and the guys stood next to me were also green. They took the applause, however, as they also has a 6 foot frog with them. Talk about making yourself stand out! But why a 6 foot frog? As I walked amongst the various stalls and exhibitors I regularly heard ‘have you...