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When a new version of our trading 'Terms and Conditions of Supply' are created, including minor changes and amendments, we post a summary of these changes here. We do this to make it easier for our existing clients to see what differences exist between the current terms and any recent amendments.

For a full copy of the current terms please click here.

V21> V22 December 2015

Main changes include re writing terms of supply in plain English - no fundamental change to liability or terms but major changes to presentation and ease of use.

V19 > V20 December 2014

5.1 Changed base rate benchmark from National Westminster bank PLC to Royal bank of Scotland (RBS) who are our main bankers.

Previous 10.5 clause removed : Duplicates information held under 12. Indemnities section

11.4 Updated minimum specification from 1GB RAM to 2GB RAM and also browser requirement to include Firefox, Chrome and Safari most recent two production releases.

11.5 Changed wording from 'within' to be replaced with 'no later than'.

V18 > V19 March 2014

11.3 Clarification of system audit log retention period. Kept for maximum of 12 months.

V17 > V18 9th January 2014

1.2 Change Software Add-ons address from The Sanctuary to Battalion Court, in line with changes of main office location and registered address details.

General : Remove specific references to Fixed Term contracts that are no longer available.

General : Changed references to Clients to reflect main terminology of Customer.

9.3 Support section - insertion of Premium Support reference in line with website descriptions.

11.5 Updated minimum browser supported from Firefox 3 to Firefox 4 and Chrome 11.

11.7 Clarified storage providers used.

V16 > V17 4th September 2012

Incorporation of OpenCRM specific terms into the main body of the terms of supply document.

V15 > V16 24th August 2012

18.2 The word CAN has been changed to WILL (context - no further charge, can will be supplied as a MySQL backup.....)

V14 > V15 12th March 2012

6.2 Added method of delivery - Invoices will be sent by email to the main contact known at the time of the order being placed OR your designated accounts email contact if supplied.

18.3 Increase in uptime guarantee - from 99.95% to 99.97% - also changed corresponding unavailable threshold in subsequent paragraph from 0.05% to 0.03%

18.11 Increased number of data storage services that may be considered and also clarified minimum fault tolerance levels of third party data storage services that we may use.

V12 Nov 2010 > V14 (no V13) 1st July 2011

2.3 Order acceptance - define methods for how an order from a Customer can be placed with Software add-ons.

18.10 Change from Standing Order to Direct Debit requirement.

18.11 Third party services - recognition that integration with third party services may be required to deliver Customers OpenCRM solution.

REMOVED - Special payment and cancellation terms for TeamLink Evolution systems.


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Software Add-ons Ltd
1 Battalion Court
Colburn Business Park
North Yorkshire
United Kingdom
+44 (0)1748 473000
+44 (0)870 125 5962
Reg #:
England & Wales 05387424

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