With the speed of technology moving so fast it is sometimes difficult for the mid-market to justify the capital expense that is required to successfully run your Business Management systems.

The benefits of the OpenCRM ASP solution are many, but include ;

• Software always up to date - With a continual development cycle, adding new features and benefits for all of our users, software upgrades are always managed effectively. New features are available to all users, as soon as the quality assurance phase of development is concluded.

• Reduced capital expense - The cost of the hardware is a major headache for lots of companies, large and small. With the OpenCRM ASP service we can remove this financial burden.

• Ongoing hardware maintenance - The cost of keeping the equipment up to date and functioning does not come at an insignificant cost. The OpenCRM ASP service includes all associated costs of the maintenance of the hardware platform, making your systems always trouble free.

• Network Infrastructure - the cost of running and maintaining the network infrastructure that is required for a modern, forward thinking company, to make its office systems accessible, always on, is removed completely from your budgets.

• Consultancy and expertise - employing the right people to carry out these high end technical roles is one of the most important facets to good technology management. Using the OpenCRM ASP service is like having your own Information Technology department, without the costs.

• Monitoring and pro active response - Making sure that your data is always available to all of the personnel that need it takes a lot of effort and specialist monitoring. OpenCRM ASP comes with a dedicated set of monitoring tools that tell us, what is happening and the expected outcome of any technical issues. That's why we can offer a high availability guarantee.

UK data centre

Externally the facility is supplied by diverse routes from a main electricity board substation. Two 2MW Generators with at least 7 days supply of fuel, provide us with full capability to sustain long power outages. APC Infrastruxure UPS units, in n+1 mode provide us with power to sustain load until the generator starts up as well as ensuring a clean electrical supply.

N+1 Air conditioning is provided by under floor cooling, the air flow directed appropriately by grilles in the floor. The capacity of the equipment is such that a failure of one unit can be handled by the other units.

A full VESDA system that provides early detection of smoke is in place so that any potential fire is detected before it can develop. In the extremely unlikely event that a fire does develop a FM200 gas fire suppression system is triggered.

The facility has security staff on site 24/7 with offsite backup to deal with any major event. CCTV cameras (both internal and external), motion detection and a key fob access system ensures a high level of security with multiple layers of defence.

Purpose built to provide the perfect environment for your OpenCRM solution, the UK data centre uses the very latest technology.

• Multiple internet connections from carrier-grade suppliers
• Brand new hardware - first to market
• Custom-designed cooling system
• Fully redundant power supply, with UPS and back-up generators
• Fully automated deployment and management system
• Gas-based fire suppression
• 24 hour network monitoring and engineer support
• 24 hour security and CCTV
• Located in the UK
  

OpenCRM solution data centre architecture

• Perimeter firewall - Prevents unauthorised access and denial of service attacks
• Core routing and network services - Ensures efficient routing of data
• Distributed network services