Manage Your Customers

Quickly and Easily with OpenCRM



We have a wealth of web based CRM experience, so you can be sure we know what we're doing and we do it professionally. A real dynamic CRM solution.



We aim to be the best at what we do, we listen, adapt, and develop, making us a leading force in the cloud industry. Your Anytime, Anywhere solution.



We never forget that business is about people and human-to-human relationships, we try our best to communicate in a friendly, human and personal way.



We are a modern, in touch, forward thinking, and switched on company and this is translated into a simple yet sophiscated, hosted CRM solution.

OpenCRM in Action

They say that seeing is believing, so sit back and let us take you on a guided tour of our system. The video is less than 5 minutes and will give you a first glimpse of what we hope will be your future CRM system. If you like what you see, why don’t you head over to our demo and take it for a test drive?

Watch introduction video...

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View our Price Comparison

If you’ve been shopping around for a CRM system, either because you’re thinking of switching from your existing provider or are just dipping your toes into the vast ocean that is the world of CRM, why don’t you have a quick look at how we stack up against the competition?

See for yourself...

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What is CRM anyway?

Have you been told you need a CRM system, but aren’t quite sure what they are or how they work? Never fear, help is here! Our goal isn't just to sell a product, we're here to make sure your CRM is right for you and your business. Why not start by following this link to learn all about what CRM stands for and how it can help your business.

Find out more...

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Call in the Experts

OpenCRM is a system that has something for everybody. It is a filled with features and functions designed to make your business life easier. Whether you’re looking for a tool to help you manage your Sales Process, Support Desk, Marketing, Projects, or just about anything else, we’ve got you covered.

Take a look...

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Take it for a spin

There's nothing like actually test driving a car to know if it's really the one for you. The same goes for CRM systems, you should always test out a system to make sure you like the way it handles and if it really suits your needs. Why don't you have a look at our demo and see if OpenCRM is the right system for you?

Try before you buy...

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Any Questions?

Have you got a few specific questions about what OpenCRM can do? Why don’t you chat with one of our friendly sales representatives? They’ll do their best to answer any questions you might have and you can get a feel for what we’re like as a company.
It’s a win-win situation!

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Don't just take our word for it.

Read what our customers have said about us...

These days it’s second nature to look for customer reviews and ratings. So why don’t you have a read through what our customers have to say about us and get an idea about what we can do for you?

"Straight talking ..? Balanced advice ..? Knowledgeable insight ..? If what you are looking for is top quality cloud solution and innovative advice based on high levels of professionalism, then it is worth talking with OpenCRM. Their collaborative approach to crm business solutions means that they work WITH your sales force, and the end result is so much more a long term solution."
Andrew Dent Innovit
"We have been using OpenCRM for a number of years now and we would really struggle without it. It is cost effective and easy to use and when linked with Sage it provides a very formidable hosted crm package. MC Ware are a very busy IT firm and we cannot afford downtime and I'm happy to say that with OpenCRM we haven't experienced any at all."
Jonathan Wheatley MC Ware
"It's refreshing to work with such a supportive and organised company. OpenCRM has been an invaluable resource to my business..."
Sue Ricks Life Change Facilitator

Read more Testimonials or Success Stories

Latest From The Blog

Preparation Prevents P*** Poor Performance

Preparation Prevents P*** Poor Performan…

It’s funny how things people tell you when you are in your formative years really do stick with you. The 5 Ps is something my big sister told me about...

Read More
3 E’s to Energise your Team’s Esteem

3 E’s to Energise your Team’s Esteem

Working for OpenCRM as their sole designer can be a challenge to say the least. Like many artistic types through history (#violins), on a bad day it c...

Read More
Softening the Blow of the New Year

Softening the Blow of the New Year

On the first day of every month, I receive a series of reports that help me get an overview of our performance as a company. These aren’t really finan...

Read More

Got a Question?

Who are OpenCRM?

OpenCRM was launched in 2005 and is still owned and operated by the same people who started it all. Our HQ is based just outside the picturesque market town of Richmond, North Yorkshire, UK. Our customers range in size from start-ups, mid-market businesses to large corporate enterprises. Users of OpenCRM are based around the world and across all continents.

More About Us

Can I easily customise OpenCRM?

We know that all businesses will use OpenCRM in different ways and we recognise that as such, every company will want to hold different information in their system. For example, you can add as many custom fields to your system as you need: showing, hiding, and rearranging both custom and system fields to best suit your business. These fields can be added in any module and, with over 20 different types of custom field, you can tailor your system to meet your needs.

Learn More

What software do you integrate with?

OpenCRM can integrate with a wide range of external applications, including Outlook, Google, Sage, Dropbox, and Jotform, just to name a few. If you're interested in learning more about any of these options, why don't you head over to our Integrated Features page to find out if one or more of OpenCRM's integration options are right for you?

See Integration Options

What People Think

Would recommend us 91%
Real support that delivers 87%
Incredibly flexible solution 82%
Nice bunch of boys & girls 97%
Just made CRM easy 74%

If you would like to read more about what our customers think about us, check out our Success Stories.

OpenCRM Flickr Feed

Twitter Feed

OpenCRM What #LeadNurturingTools do you use to make sure your funnel is full? How about #OpenCRM ?
OpenCRM Now we have your attention, we want to hear from you about who is your #businesssuperhero what makes that person so great?#entrepreneur #SME


Software Add-ons Ltd
1 Battalion Court
Colburn Business Park
North Yorkshire
United Kingdom
+44 (0)1748 473000
+44 (0)870 125 5962
Reg #:
England & Wales 05387424

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From The Archive: Fis…

When the water of a river stops moving it stagnates and not only will a foul smell start to rise from the murky depths but its life and soul will die off. Just like a river, your sales funnel needs to keep flowing. It won’t suffice if you just pump your CRM software full of leads as this data will remain lifeless if nothing is done with it eventually clogging up your system with redundant records. Once the leads are in...

6 Motivations to Walk…

I’ve noticed that since buying a car back in November last year and gaining an extra 30 minutes in bed per day; I have become sleepy, unmotivated and stagnant when I arrive to work in the morning. I seem to be arriving to work relying on my morning cup of tea to wake me up. Overall I’m feeling quite lethargic and unenthused! So, now the weather has taken a turn for the better, I have given myself a good talking to and...

On The Campaign Trail…

As we head into the campaigning period for the upcoming General Election, it struck me as a voter, that I find myself bombarded with information and policy from all of the political parties that I find of no interest or relevance, well not yet! Why, as a (somewhat) young working mother, would I be interested in the parties’ winter fuel policy for those over 65? Or their new guidelines for taxing corporate fat cats? So, with that in mind maybe we...

Getting Ready for Goo…

If you haven’t heard yet (and I hope I’m not the one to be bringing you this news), Google has re-written its algorithm that ranks how pages accessed from a mobile device will be ranked in search results. This has the blogging world (and Google itself) awash with a sea of tips and advice for ways to make the pages on your website more mobile friendly. You’d think Google had announced the end of the world…although, I suppose it is...

From the Archive: Fro…

It happens in the best of businesses and services – the unsatisfied customer. But in the current climate you can’t really afford to ignore the unhappy customer. The reason for their dissatisfaction is irrelevant – if you don’t do something you are going to lose business. Using a cloud CRM solution you have a multitude of tools to identify and analyse the problem areas and then to help you provide long-term solutions. What’s more this applies not only to vocal dissatisfaction...

Don’t put all your eg…

What a beautiful Easter weekend! The weather was beautiful, it was warm out and there were bunnies everywhere. I was lucky enough to stay at a beautiful hotel in the Nidderdale region, full of bunnies: Harefield hall. They have amazing views of the dales and it’s just amazingly peaceful. This weekend, I also was moving. What an exhausting process. I realised the importance of packing correctly and knowing where things need to be. Kind of like I being able to classify...

From The Archive: An …

Is it a coincidence that we have an open-plan office here at OpenCRM? Like our office set-up, a CRM solution helps break down walls and silos that are found in a traditional business model. Divisions between sales and delivery can be a cause of raised costs both financially and in terms of human resources. What’s more, these divisions are so out-dated! With the global market both growing and shrinking at the same time, the ties between sales and service delivery have...

From The Archive: Cru…

I recently caught an item in the news that listed some crucial success factors for the B2B e-marketplace and I think these can also be interpreted as “make or break” factors with regards to a successful CRM implementation. Here are some of those primary elements and my thoughts as to how they tie in with CRM: Critical Mass – When critical mass is reached in the CRM project, it becomes self-sustaining as the users can start to work with the system...

Giving Back

This week we launched a brand new part of our website called Giving Back. We will be using this area to document the charity events we put on as a company, to raise awareness for some great causes and also some money to help support them in their future ventures. OpenCRM love to involve our staff and the local community in fun projects. It may sound cheesy, but we genuinely see organising internal and external charity projects, as an important investment...

It smells like spring…

Can you believe it is the end of March already? It is officially spring, and as I write this the sky is grey, there is a light drizzle but there is something powerful in the air. Have you ever had that feeling? Like something good was right around the corner? This week I want to focus on the future, on the positive actions we can take to realise we are our own success. I am a firm believer in making my own...

A Team Effort

It’s been just over three weeks since I agreed to take part in the Yorkshire Three Peaks challenge we are doing, as a company, to raise money for the charity Papyrus. I’ve been thinking a lot more about the food I’m eating and have been trying to dedicate some time every other evening to doing some kind of fitness training. It is hard work and I’ve only just started. I dread to think what I’m going to be like trying to...

From The Archives: Yo…

As we recently celebrated our Tenth Anniversary here at OpenCRM, I thought this would be a good opportunity to crack open our blog vaults and brush the dust off some of those older posts we have written over the years. Some of the posts will not have aged too well whilst others are too date and time-specific but we have dug out some posts which our readers enjoyed a couple of years ago which we hope you enjoy as they...

Avoiding the dangers …

Here at OpenCRM, we always get a bit of the buzz in the office when something out-of-this-world occurs. We were very excited about the Rosetta landing for instance, and Richard Branson’s Virgin Galactic ventures. So, in keeping with tradition, the office discussion this week is about all about the total eclipse, which is to happen on Friday morning. Most of us can remember the last eclipse from our childhoods. For me, I was about 10, and…quite underwhelmed by the whole...

So, this is what’s go…

For the last three weeks we’ve taken a look at how an opportunity can be a great place to keep track of monetary value, in my case for my holiday. This week, I want to show you just how powerful the history subtab is. When you are planning a holiday you want to have the ability to talk to the hotels, and see if they can get you a better deal. Well, all the communication you will have in regards to this...

Our Top 10 Greatest H…

Last week was the official 10 year anniversary of OpenCRM. In those 10 years, we’ve built a system that we can be proud of and put together a fantastic team. In reflecting on the life of OpenCRM, I thought it would be fun to put together a list of our favourite features and greatest achievements (in no particular order). You might call it the OpenCRM Top 10 Greatest Hits: Email integration for every scenario A sidebar full of real-world, useful widgets Unlimited...