Manage Your Customers

Quickly and Easily with OpenCRM



We have a wealth of web based CRM experience, so you can be sure we know what we're doing and we do it professionally. A real dynamic CRM solution.



We aim to be the best at what we do, we listen, adapt, and develop, making us a leading force in the cloud industry. Your Anytime, Anywhere solution.



We never forget that business is about people and human-to-human relationships, we try our best to communicate in a friendly, human and personal way.



We are a modern, in touch, forward thinking, and switched on company and this is translated into a simple yet sophiscated, hosted CRM solution.

OpenCRM in Action

They say that seeing is believing, so sit back and let us take you on a guided tour of our system. The video is less than 5 minutes and will give you a first glimpse of what we hope will be your future CRM system. If you like what you see, why don’t you head over to our demo and take it for a test drive?

Watch introduction video...

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View our Price Comparison

If you’ve been shopping around for a CRM system, either because you’re thinking of switching from your existing provider or are just dipping your toes into the vast ocean that is the world of CRM, why don’t you have a quick look at how we stack up against the competition?

See for yourself...

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What is CRM anyway?

Have you been told you need a CRM system, but aren’t quite sure what they are or how they work? Never fear, help is here! Our goal isn't just to sell a product, we're here to make sure your CRM is right for you and your business. Why not start by following this link to learn all about what CRM stands for and how it can help your business.

Find out more...

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Call in the Experts

OpenCRM is a system that has something for everybody. It is a filled with features and functions designed to make your business life easier. Whether you’re looking for a tool to help you manage your Sales Process, Support Desk, Marketing, Projects, or just about anything else, we’ve got you covered.

Take a look...

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Take it for a spin

There's nothing like actually test driving a car to know if it's really the one for you. The same goes for CRM systems, you should always test out a system to make sure you like the way it handles and if it really suits your needs. Why don't you have a look at our demo and see if OpenCRM is the right system for you?

Try before you buy...

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Any Questions?

Have you got a few specific questions about what OpenCRM can do? Why don’t you chat with one of our friendly sales representatives? They’ll do their best to answer any questions you might have and you can get a feel for what we’re like as a company.
It’s a win-win situation!

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Don't just take our word for it.

Read what our customers have said about us...

These days it’s second nature to look for customer reviews and ratings. So why don’t you have a read through what our customers have to say about us and get an idea about what we can do for you?

"Straight talking ..? Balanced advice ..? Knowledgeable insight ..? If what you are looking for is top quality cloud solution and innovative advice based on high levels of professionalism, then it is worth talking with OpenCRM. Their collaborative approach to crm business solutions means that they work WITH your sales force, and the end result is so much more a long term solution."
Peter Sylvester
"We have been using OpenCRM for a number of years now and we would really struggle without it. It is cost effective and easy to use and when linked with Sage it provides a very formidable hosted crm package. MC Ware are a very busy IT firm and we cannot afford downtime and I'm happy to say that with OpenCRM we haven't experienced any at all."
Jonathan Wheatley
MC Ware
"It's refreshing to work with such a supportive and organised company. OpenCRM has been an invaluable resource to my business..."
Sue Ricks
Life Change Facilitator

Read more Testimonials or Success Stories

Latest From The Blog

It smells like spring...

It smells like spring...

Can you believe it is the end of March already? It is officially spring, and as I write this the sky is grey, there is a light drizzle but there is so...

Read More
A Team Effort

A Team Effort

It’s been just over three weeks since I agreed to take part in the Yorkshire Three Peaks challenge we are doing, as a company, to raise money for the ...

Read More
From The Archives: Your Forest Of Prospects

From The Archives: Your Forest Of Prospe…

As we recently celebrated our Tenth Anniversary here at OpenCRM, I thought this would be a good opportunity to crack open our blog vaults and brush th...

Read More

Got a Question?

Who are OpenCRM?

OpenCRM was launched in 2005 and is still owned and operated by the same people who started it all. Our HQ is based just outside the picturesque market town of Richmond, North Yorkshire, UK. Our customers range in size from start-ups, mid-market businesses to large corporate enterprises. Users of OpenCRM are based around the world and across all continents.

More About Us

Can I easily customise OpenCRM?

We know that all businesses will use OpenCRM in different ways and we recognise that as such, every company will want to hold different information in their system. For example, you can add as many custom fields to your system as you need: showing, hiding, and rearranging both custom and system fields to best suit your business. These fields can be added in any module and, with over 20 different types of custom field, you can tailor your system to meet your needs.

Learn More

What software do you integrate with?

OpenCRM can integrate with a wide range of external applications, including Outlook, Google, Sage, Dropbox, and Jotform, just to name a few. If you're interested in learning more about any of these options, why don't you head over to our Integrated Features page to find out if one or more of OpenCRM's integration options are right for you?

See Integration Options

What People Think

Would recommend us 91%
Real support that delivers 87%
Incredibly flexible solution 82%
Nice bunch of boys & girls 97%
Just made CRM easy 74%

If you would like to read more about what our customers think about us, check out our Success Stories.

OpenCRM Flickr Feed

Twitter Feed

OpenCRM What makes success with your new CRM system ? #FlashbackFriday #OpenCRM #Archive
OpenCRM @SalesExpo Thanks! We have a big event coming up... #WatchThisSpace


Software Add-ons Ltd
1 Battalion Court
Colburn Business Park
North Yorkshire
United Kingdom
+44 (0)1748 473000
+44 (0)870 125 5962
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England & Wales 05387424

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From The Archive: Cru…

I recently caught an item in the news that listed some crucial success factors for the B2B e-marketplace and I think these can also be interpreted as “make or break” factors with regards to a successful CRM implementation. Here are some of those primary elements and my thoughts as to how they tie in with CRM: Critical Mass – When critical mass is reached in the CRM project, it becomes self-sustaining as the users can start to work with the system...

Giving Back

This week we launched a brand new part of our website called Giving Back. We will be using this area to document the charity events we put on as a company, to raise awareness for some great causes and also some money to help support them in their future ventures. OpenCRM love to involve our staff and the local community in fun projects. It may sound cheesy, but we genuinely see organising internal and external charity projects, as an important investment...

Avoiding the dangers …

Here at OpenCRM, we always get a bit of the buzz in the office when something out-of-this-world occurs. We were very excited about the Rosetta landing for instance, and Richard Branson’s Virgin Galactic ventures. So, in keeping with tradition, the office discussion this week is about all about the total eclipse, which is to happen on Friday morning. Most of us can remember the last eclipse from our childhoods. For me, I was about 10, and…quite underwhelmed by the whole...

So, this is what’s go…

For the last three weeks we’ve taken a look at how an opportunity can be a great place to keep track of monetary value, in my case for my holiday. This week, I want to show you just how powerful the history subtab is. When you are planning a holiday you want to have the ability to talk to the hotels, and see if they can get you a better deal. Well, all the communication you will have in regards to this...

Our Top 10 Greatest H…

Last week was the official 10 year anniversary of OpenCRM. In those 10 years, we’ve built a system that we can be proud of and put together a fantastic team. In reflecting on the life of OpenCRM, I thought it would be fun to put together a list of our favourite features and greatest achievements (in no particular order). You might call it the OpenCRM Top 10 Greatest Hits: Email integration for every scenario A sidebar full of real-world, useful widgets Unlimited...

5 Days of Funny: Make…

This has been a great week—what a success for the OpenCRM 5 Days of Funny! On Monday we had some really terrible hilarious jokes. Tuesday was full of cats in hats and dogs in tutus. Wednesday was, frankly, more full of “oohs” and “ahhs” over the cuteness of childhood pictures than humour, but we still had a good laugh. And Thursday…I don’t think I’ll ever get over some of those silly walks. But today is the day, the main event! I...

5 Days of Funny: Sill…

What a week we are having here at OpenCRM, with silly jokes, silly pets and best of all silly photo evidence! Well why not! I think its great having a good excuse for the team to have some fun and raise some money for a good cause. Today is the day of the silly walk! Inspired by the ‘Ministry of Silly Walks’ sketch by Monty Python’s Flying Circus. Each competitor has to submit a short video of them doing a silly...

5 Days of Funny: Who’…

As much as I’m enjoying looking through the funny and embarrassing childhood pictures of my colleagues, I can’t help but breathe a sigh of relief that my most memorable childhood moment wasn’t caught on camera…or video for that matter. I couldn't believe it. Nicky, the absolute coolest kid in my class was coming to my house for tea after school. My house! I tidied my room up and made sure the little kid toys were hidden well out of sight. After...

5 Days of Funny: Bail…

This week we are having fun and raising funds thanks to the Red Nose Day campaign. We’re running a different competition each day and today’s theme is pets in funny costumes or doing funny things. I recently adopted a second cat: Mango. He’s a big fluffy 4 year old ginger cat who reminds me a lot of Garfield apart from the fact that Mango does not love lasagne. He does, however, hate Mondays or any day I have to get...

5 Days of Funny: The …

You’ve probably noticed that this Friday is Red Nose Day! This year, we decided that a single day of funny just wasn’t enough for us, so we’re going to do a whole 5 Days of Funny! Each day we’re going to be running a little internal competition to raise money by being funny. Everyone who wants to participate is putting in a small donation through our Just Giving page with all the proceeds going to the Red Nose Day charity. There...

10 Years in the Biz

The team here at OpenCRM are really excited about the fact that this year, specifically this month, we will be celebrating 10 years in the CRM software development business. Wahoo! As a young professional, I take great pride in being part of a team who have, from the start, worked really hard to build a company and CRM product which are aiding productivity and efficiency in businesses today. Starting out as a team of three, the company has grown exponentially over the...

What should I do when…

Last week I wrote about going away for a holiday. This week I want to explain how I am using OpenCRM to help me make a decision. I am holding my destinations as Opportunities. This is where you, as a business, would keep those precious deals on the table to monitor their behaviour. I’m using them to see the value and what they offer side by side. By using the “amount” field, I can add what it will cost me in the...

What’s your Approach?

I don’t know if you play video games, but I quite enjoy them. I do find that the way people approach big tasks, like a video game or within their work, varies so much that the people who develop games (and other software) must accommodate these preferences. Personally, I’m usually quite happy to dip in and out of them, but every once and while, a game comes along that I just lose myself in. All I want to do is play...

How can design help t…

By designing tools to help ease people’s everyday life, we can help evolve businesses and and put smiles on our consumer’s/user’s faces. As a designer, I do notice when something is well designed. It is easy to take for granted that everything from the knife and fork you eat your dinner with, to the mobile phone, tablet or other 'next best thing' you use, has gone through a design process so it can provide you with a solution to fill...

Where do I want to go…

I’m trying to plan a holiday. Know what the hardest part is? My indecision on the destination. I want to go to somewhere warm, but I also want to sightsee. I’m a beach bum, but I love being a tourist. I want to laze around by a pool, but I also want to climb up a cliff. What do I do??? It doesn’t help when you are planning for two, as you need to take other people's wants and needs into...