02 February 2015 Written by
In light of last week’s rather…interesting weather forecast and the resulting emergency measures put in place along the U.S. Northeast coast, I think the whole concept of the reliability of forecasting has been pushed to centre stage. I know we all joke about how unreliable weather forecasting is and how…
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30 January 2015 Written by
I was reminiscing today about the first few weeks I spent at OpenCRM. It is incredible to think that I walked in the door, with only a minimal understanding of even what CRM was, much less its capabilities. Hitting the ground running, I soon picked up the things I needed…
28 January 2015 Written by
The business world is a jungle. It’s hard enough getting business, your internal team should be a well organised pack, hunting in harmony. When you run a business you will want to make sure you have the right tools in your arsenal to get every sale you can get. Without…
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26 January 2015 Written by
Last week when I was writing this post, the BBC ran an article about subliminal advertising. They talked about how it first was introduced in the 1950s and how uncomfortable we still are with the idea of our decisions being influenced without our knowledge (not terribly surprising). What was interesting,…
23 January 2015 Written by
Why did two penguins jump up and down on their first date? …so they could break the ice!* Making a strong first impression with your customer’s is a crucial part of any customer relationship. Within the first few minutes of a conversation, a customer can get the gist of whether…
21 January 2015 Written by
In a Cloud based solution, everything is at your fingertips. Make sure to maximise that information you share between your teams. It’s the season of Man flu. People get sick, and they stay at home in the hopes to get better and not contaminate the rest of their teams. Not…

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News

3 E’s to Energise you…

Working for OpenCRM as their sole designer can be a challenge to say the least. Like many artistic types through history (#violins), on a bad day it can be hard to feel as confident in my own abilities and knowledge as I need to be and not focus on mistakes. Luckily, my team keep me afloat and with a few kind words, I can feel instantly reassured and ready to face the next design project on my list. So, with this in...

From The Archive: You…

Is it a coincidence that we have an open-plan office here at OpenCRM? Like our office set-up, a CRM solution helps break down walls and silos that are found in a traditional business model. Divisions between sales and delivery can be a cause of raised costs both financially and in terms of human resources. What’s more, these divisions are so out-dated! With the global market both growing and shrinking at the same time, the ties between sales and service delivery have...

Softening the Blow of…

On the first day of every month, I receive a series of reports that help me get an overview of our performance as a company. These aren’t really financial reports, but rather to do with time management and how we’re progressing on all our various customer and internal Projects. I’ll briefly write up my findings and forward them on to our management team. Although not strictly financial reports, I do tend to look at these in relation to our financial year...

From The Archive: Cru…

I recently caught an item in the news that listed some crucial success factors for the B2B e-marketplace and I think these can also be interpreted as “make or break” factors with regards to a successful CRM implementation. Here are some of those primary elements and my thoughts as to how they tie in with CRM: Critical Mass – When critical mass is reached in the CRM project, it becomes self-sustaining as the users can start to work with the system...

Giving Back

This week we launched a brand new part of our website called Giving Back. We will be using this area to document the charity events we put on as a company, to raise awareness for some great causes and also some money to help support them in their future ventures. OpenCRM love to involve our staff and the local community in fun projects. It may sound cheesy, but we genuinely see organising internal and external charity projects, as an important investment...

Avoiding the dangers …

Here at OpenCRM, we always get a bit of the buzz in the office when something out-of-this-world occurs. We were very excited about the Rosetta landing for instance, and Richard Branson’s Virgin Galactic ventures. So, in keeping with tradition, the office discussion this week is about all about the total eclipse, which is to happen on Friday morning. Most of us can remember the last eclipse from our childhoods. For me, I was about 10, and…quite underwhelmed by the whole...

So, this is what’s go…

For the last three weeks we’ve taken a look at how an opportunity can be a great place to keep track of monetary value, in my case for my holiday. This week, I want to show you just how powerful the history subtab is. When you are planning a holiday you want to have the ability to talk to the hotels, and see if they can get you a better deal. Well, all the communication you will have in regards to this...

Our Top 10 Greatest H…

Last week was the official 10 year anniversary of OpenCRM. In those 10 years, we’ve built a system that we can be proud of and put together a fantastic team. In reflecting on the life of OpenCRM, I thought it would be fun to put together a list of our favourite features and greatest achievements (in no particular order). You might call it the OpenCRM Top 10 Greatest Hits: Email integration for every scenario A sidebar full of real-world, useful widgets Unlimited...

5 Days of Funny: Make…

This has been a great week—what a success for the OpenCRM 5 Days of Funny! On Monday we had some really terrible hilarious jokes. Tuesday was full of cats in hats and dogs in tutus. Wednesday was, frankly, more full of “oohs” and “ahhs” over the cuteness of childhood pictures than humour, but we still had a good laugh. And Thursday…I don’t think I’ll ever get over some of those silly walks. But today is the day, the main event! I...

5 Days of Funny: Sill…

What a week we are having here at OpenCRM, with silly jokes, silly pets and best of all silly photo evidence! Well why not! I think its great having a good excuse for the team to have some fun and raise some money for a good cause. Today is the day of the silly walk! Inspired by the ‘Ministry of Silly Walks’ sketch by Monty Python’s Flying Circus. Each competitor has to submit a short video of them doing a silly...

5 Days of Funny: Who’…

As much as I’m enjoying looking through the funny and embarrassing childhood pictures of my colleagues, I can’t help but breathe a sigh of relief that my most memorable childhood moment wasn’t caught on camera…or video for that matter. I couldn't believe it. Nicky, the absolute coolest kid in my class was coming to my house for tea after school. My house! I tidied my room up and made sure the little kid toys were hidden well out of sight. After...

5 Days of Funny: Bail…

This week we are having fun and raising funds thanks to the Red Nose Day campaign. We’re running a different competition each day and today’s theme is pets in funny costumes or doing funny things. I recently adopted a second cat: Mango. He’s a big fluffy 4 year old ginger cat who reminds me a lot of Garfield apart from the fact that Mango does not love lasagne. He does, however, hate Mondays or any day I have to get...

5 Days of Funny: The …

You’ve probably noticed that this Friday is Red Nose Day! This year, we decided that a single day of funny just wasn’t enough for us, so we’re going to do a whole 5 Days of Funny! Each day we’re going to be running a little internal competition to raise money by being funny. Everyone who wants to participate is putting in a small donation through our Just Giving page with all the proceeds going to the Red Nose Day charity. There...

10 Years in the Biz

The team here at OpenCRM are really excited about the fact that this year, specifically this month, we will be celebrating 10 years in the CRM software development business. Wahoo! As a young professional, I take great pride in being part of a team who have, from the start, worked really hard to build a company and CRM product which are aiding productivity and efficiency in businesses today. Starting out as a team of three, the company has grown exponentially over the...

What should I do when…

Last week I wrote about going away for a holiday. This week I want to explain how I am using OpenCRM to help me make a decision. I am holding my destinations as Opportunities. This is where you, as a business, would keep those precious deals on the table to monitor their behaviour. I’m using them to see the value and what they offer side by side. By using the “amount” field, I can add what it will cost me in the...